Miguel Alvarez, Tom Fallon and David were great.
I change cars every 6 months and this has been my best experience so far.
They were very honest, professional, respectful and helpful.
Even when a misunderstanding occured, it was my mistake yet they dealt with it in a very friendly way.
Bobby Haines greeted my wife and me immediately upon arriving at the dealership. He was very professional and helpful in explaining the features of our new/used car. The process from start to finish was very pleasant and professional, including other staff members too. Everything Bobby promised us was delivered and he personally assist us in transferring our luggage and personal items from our old car to the new car. I certainly recommend Mercedes-Benz of Tampa and Bobby to anyone interested in buying a used or new car. Bobby Haines was very respectful to us and was such a well spoken young man with great manners to both my wife and me. He made the whole experience very enjoyable and actually fun.
John & Therese Woodard
Two of the best guys I have ever worked with buying a new car. Super easy to trade my cars and get a new one for my wife.
Both were courteous and efficient. I would recommend both of them to anyone.
Chris was very professional and helped me find exactly what I was looking for. He help me find a car that fit my personality and that was in my budget. Everyone at the dealership was very friendly and the service was fast. He was very patient with me and very understanding that I wanted great quality for a great price. I would definitely go back to do business with them again. Thank you Chris!
Great experience with this dealealership. Having Chris as the first person who showed us what they have to offer us was truly a Godsent because he was the ultimate professional with a consumer friendly demeanor that made us at ease through this process.We let him know from the start that we were looking at 3 different brands and we do not know which one we will buy. All 3 that we took for a test drive had its pros and cons but we ended up buying from this dealership. The vehicle is great . We have it now for a week and loving it.not only impressed with the car but the atmosphere we saw which is one of warmth and as we'll as welcoming. We were also thankful for Jaden who was very patient and yet thorough as she gave us a walk through so we can drive the vehicle with ease and comfort that day.I must say all those new techie stuff in these vehicles can be so intimidating but she made sure we were comfortable with it before we left.looking forward to have this car serviced here in the future and will let friends and neighbors know how great this place is.Great job Chris and Jaden and continued success
In my forty plus four years I have never had a salesman such as Mr. Arbrams. While looking at the SMART Passion Fortwo Convertible on the lot, Mr. Abrams greeted me warmly and asked if I was familiar with the Fortwo. For the next 1 1/2 hours he showed me every feature and secrets that the Fortwo held. Just when I thought I knew all there was to know - there was more. For instance; heated seats. Not needed in Florida right? Wrong - heat is very theraputical for sore muscles and is very useful for an aching back from driving on a trip. Not one time during the 1 1/2 did I feel pressure or silly for asking questions. Mr. Abrams had an honest ease about him that I truly appreciated.
Mr. Abrams picked up on my hesistancy and asked an imporatant quesiton. What would make you love it? I was only considering a convertible because that is just the way I roll. The convertible I was looking at was Black and I wanted a Metallic Blue. SMART doesn't make many Fortwo convertibles and a call from the sales manager indicated there were none to be found. Not so great news right - again, Mr. Abrams went above and beyond by asking the sales manager to switch the Black Panels out with a Metallic Blue coupe that they had just received in. It was a long shot, and nothing that has been done before but I was told for me, it could be done for an extra $250. Then I was informed I qualified for zero percent financing! "It's yours Rachelle, what time would you like to pick it up on Saturday?"
Saturday, I was once again greeted warmly and taken through the process. Adam in financing was patient with my questions, and number checking. He knew I was a little unsure of purchasing a relatively new vehicle in the US and would servicing be available in 7 years. Adam answered all my questions and reaffirmed that I was now part of the Mercedes family and would be taken care of. The paper work process was long and a little tedious, but I was glad that I had Adam on the side of the desk.
Then it was time for the delivery of my car. Get keys and leave right? Again, no -- Mr. Abrams deserves the Salesman of the year award for what he did next. I had purchased vinyl daisy detail stickers for my car. I asked if he could help me put them on as the car was in the covered airconditioned pick up area. Mr. Abrams had never done this before, and was a little hesistant but he wanted me to be happy and applied the strip on the bumper. It looked awesome! Mr. Abrams did not stop there. He applied detailing on the door and hood! It looks so professional and I was so proud when other sales personnel came to see his handywork!
I left with my 2013 Metalic Blue daisy detailed convertible and felt like I was in the ride of my life. I'm a serious person by nature, but smiled and jumped for joy. At the stop lights I received "cool car lady" and "that has got to be the cutest car I have seen in my life".
This experience is the best car buying experience ever, and it is thanks to Mike Abrams and the entire team at Mercedes Benz of Tampa on Dale Mabry. While I may have purchased a "Baby Benz", I am proud to now be in the Mercedes family.
Kevin immediately got the color of the car I wanted delivered to the lot- no questions asked. Ryan was so efficient with the finance papers I had to fill out and did not waste my time. He knew it was my first time leasing and educated me on my best options. Jackie was amazing at showing me everything I needed to know about my car. 4 hours after leaving, I called Kevin to ask him a question, and he answered right away. He doesn't just work when he is at the dealership, because I have spoken to him when he is "off" of work. Shows true dedication! Happy to be a part of the Mercedes Benz of Tampa family!!
We orginally contacted Mercedes of Tampa Bay through the internet and the experience was great. Most other dealerships would want to make visits, Miguel and the staff where very up front about the potential packages available. they were respective of our time and made the best use of time and information. We could not have been more pleased with the service of Miguel and the explanation of our new vehicle by Dorothy. It was a freindly and professional experience through the entire process. I would strongly recommend anyone to work with this company and these people. If it were possible to do something with my F-150 at this time i would, but the opportunity is not available at this time.
Everyone did a great job, fast, thorough and very professional, made us feel extremely comfortable.
Thank you and we look forward to doing more business with you.
My overall experience at Mercedes-Benz of Tampa was excellent. Chad made the buying process quick and easy and was very helpful. Everyone at the dealership was very friendly and accommodating. I definitely recommend that anybody who is in the market for a Benz should go to Mercedes of Tampa and ask for Chad.