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Mercedes-Benz of Tampa
Mercedes-Benz AMG GT Recall service at Mercedes-Benz of Tampa in Tampa, FL
SCHEDULE NOWFrequently asked questionsNHTSA campaign 21V058000 · 1,292,258 vehicles affected
Defect
Mercedes-Benz USA, LLC (MBUSA) is recalling certain 2016 - 2021 CLA-Class, GLA-Class, GLE-Class, GLS-Class, SLC-Class, A-Class, GT-Class, C-Class, E-Class, S-Class, CLS-Class, SL-Class, B-Class, GLB-Class, GLC-Class, and G-Class vehicles. Please refer to the Part 573 report for specific vehicle model details. The software design of the communication module may fail to communicate the correct vehicle location for the emergency call system (eCall) in the event of a crash.
Consequence
Failure of the eCall system may result in emergency responders being dispatched to the wrong location, increasing the risk of injury following a crash.
Corrective Action
MBUSA will notify owners, and the communication module software will be updated by a dealer, or through an over-the-air (OTA) update, free of charge. The recall is expected to begin April 6, 2021. Owners may contact MBUSA customer service at 1-877-762-8267. MBUSA's number for this recall is 2021020025.
NHTSA campaign 19V787000 · 24,226 vehicles affected
Defect
Mercedes-Benz USA, LLC. (MBUSA) is recalling certain 2013-2017 vehicles due to a software fault that may cause the date and time for the emergency call system (eCall) to differ from the actual date and time, potentially relaying an inaccurate vehicle location. For a full list of the affected models visit: https://static.nhtsa.gov/odi/rcl/2019/RMISC-19V787-4620.pdf
Consequence
An inaccurate vehicle location may delay emergency responders, increasing the risk of injury.
Corrective Action
MBUSA has initiated an Over the Air (OTA) remote update. MBUSA will also notify owners, and dealers will check software for a successful OTA or update the communication module software as needed, free of charge. The recall began December 23, 2019. Owners may contact MBUSA customer service at 1-800-367-6372. MBUSA's number for this recall is 2019120008.
NHTSA campaign 19V457000 · 1,002 vehicles affected
Defect
Mercedes-Benz USA, LLC. (MBUSA) is recalling certain 2016-2017 AMG GTS and 2017 AMG GT vehicles. The bonding between the carbon-fiber driveshaft and the engine/transmission flange may be insufficient, causing the driveshaft to separate while in motion.
Consequence
If the driveshaft separates, there may be a loss of drive, increasing the risk of crash.
Corrective Action
MBUSA will notify owners, and dealers will replace the carbon-fiber draft shaft, including the flange, free of charge. Owners were notified of the safety risk with an interim notification on July 26, 2019. A second letter will be sent once the remedy is available. Owners may contact MBUSA customer service at 1-800-367-6372.
NHTSA campaign 17V818000 · 8 vehicles affected
Defect
Mercedes-Benz USA, LLC (MBUSA) is recalling certain 2017 AMG GT & AMG GT-C Roadster and 2018 AMG GT-S & GT Roadster vehicles equipped with AMG Performance Seats. The passenger occupant classification system (OCS) might not function properly, possibly causing the passenger frontal air bag to be incorrectly deactivated or incorrectly activated in the event of a crash.
Consequence
A passenger air bag that is incorrectly activated or deactivated in the event of a crash increases the risk of injury due to potential incorrect airbag deployment or non-deployment.
Corrective Action
MBUSA will notify owners, and dealers will update the OCS software, and if necessary, replace the passenger seat cushion, free of charge. Owners will be notified of the recall in January 2018 and they will receive a second letter when the parts become available, currently expected to be in February 2018. Owners may contact MBUSA customer service at 1-877-496-3691.
NHTSA campaign 21V058000 · 1,292,258 vehicles affected
Defect
Mercedes-Benz USA, LLC (MBUSA) is recalling certain 2016 - 2021 CLA-Class, GLA-Class, GLE-Class, GLS-Class, SLC-Class, A-Class, GT-Class, C-Class, E-Class, S-Class, CLS-Class, SL-Class, B-Class, GLB-Class, GLC-Class, and G-Class vehicles. Please refer to the Part 573 report for specific vehicle model details. The software design of the communication module may fail to communicate the correct vehicle location for the emergency call system (eCall) in the event of a crash.
Consequence
Failure of the eCall system may result in emergency responders being dispatched to the wrong location, increasing the risk of injury following a crash.
Corrective Action
MBUSA will notify owners, and the communication module software will be updated by a dealer, or through an over-the-air (OTA) update, free of charge. The recall is expected to begin April 6, 2021. Owners may contact MBUSA customer service at 1-877-762-8267. MBUSA's number for this recall is 2021020025.
NHTSA campaign 19V787000 · 24,226 vehicles affected
Defect
Mercedes-Benz USA, LLC. (MBUSA) is recalling certain 2013-2017 vehicles due to a software fault that may cause the date and time for the emergency call system (eCall) to differ from the actual date and time, potentially relaying an inaccurate vehicle location. For a full list of the affected models visit: https://static.nhtsa.gov/odi/rcl/2019/RMISC-19V787-4620.pdf
Consequence
An inaccurate vehicle location may delay emergency responders, increasing the risk of injury.
Corrective Action
MBUSA has initiated an Over the Air (OTA) remote update. MBUSA will also notify owners, and dealers will check software for a successful OTA or update the communication module software as needed, free of charge. The recall began December 23, 2019. Owners may contact MBUSA customer service at 1-800-367-6372. MBUSA's number for this recall is 2019120008.
NHTSA campaign 19V457000 · 1,002 vehicles affected
Defect
Mercedes-Benz USA, LLC. (MBUSA) is recalling certain 2016-2017 AMG GTS and 2017 AMG GT vehicles. The bonding between the carbon-fiber driveshaft and the engine/transmission flange may be insufficient, causing the driveshaft to separate while in motion.
Consequence
If the driveshaft separates, there may be a loss of drive, increasing the risk of crash.
Corrective Action
MBUSA will notify owners, and dealers will replace the carbon-fiber draft shaft, including the flange, free of charge. Owners were notified of the safety risk with an interim notification on July 26, 2019. A second letter will be sent once the remedy is available. Owners may contact MBUSA customer service at 1-800-367-6372.
NHTSA campaign 17V818000 · 8 vehicles affected
Defect
Mercedes-Benz USA, LLC (MBUSA) is recalling certain 2017 AMG GT & AMG GT-C Roadster and 2018 AMG GT-S & GT Roadster vehicles equipped with AMG Performance Seats. The passenger occupant classification system (OCS) might not function properly, possibly causing the passenger frontal air bag to be incorrectly deactivated or incorrectly activated in the event of a crash.
Consequence
A passenger air bag that is incorrectly activated or deactivated in the event of a crash increases the risk of injury due to potential incorrect airbag deployment or non-deployment.
Corrective Action
MBUSA will notify owners, and dealers will update the OCS software, and if necessary, replace the passenger seat cushion, free of charge. Owners will be notified of the recall in January 2018 and they will receive a second letter when the parts become available, currently expected to be in February 2018. Owners may contact MBUSA customer service at 1-877-496-3691.
5 common questions answered
NHTSA recall information identifies four safety concerns for the 2017 Mercedes-Benz AMG GT. Electrical System Software and Software campaigns address emergency-call systems that may transmit an incorrect vehicle location, potentially delaying responders after a crash. A Driveshaft campaign addresses bonding that could allow separation while driving, causing loss of drive and increasing crash risk. An Air Bag campaign addresses passenger occupant classification that could incorrectly activate or deactivate the passenger frontal air bag. Waiting may leave a known safety risk unresolved. A free VIN check can determine whether any campaign remains open, and an authorized dealer can complete the applicable manufacturer remedy at no charge.
Mercedes-Benz of Tampa provides authorized recall service in Tampa, FL, for drivers from surrounding communities including Carrollwood, West Tampa, Town 'n' Country, Temple Terrace, and beyond. Our factory-trained technicians use manufacturer diagnostic tools, repair procedures, and OEM parts when the recall remedy calls for replacement components. Because recall work follows the manufacturer's instructions, your vehicle receives the appropriate update, inspection, or repair rather than a generic workaround. Mercedes-Benz of Tampa completes eligible recall remedies at no charge to the owner, giving you a reassuring place to address safety concerns close to home.
Start by having your VIN checked against the manufacturer's open recall records. Then bring your vehicle to Mercedes-Benz of Tampa so our service team can explain the campaign and complete the remedy when applicable. If you received a notice, have a safety concern, or simply are unsure whether prior work was completed, you can still schedule an appointment for the free check. Do not postpone a potentially important repair while trying to determine what applies. Our Tampa team can guide you through the process, and eligible recall repairs are performed at no charge.
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