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Mercedes-Benz of Tampa
Mercedes-Benz GLE-Class Recall service at Mercedes-Benz of Tampa in Tampa, FL
SCHEDULE NOWFrequently asked questionsNHTSA campaign 21V288000 · 6,331 vehicles affected
Defect
Mercedes-Benz USA, LLC (MBUSA) is recalling certain 2021 AMG GLE 53, 2020 GLE350, GLE450, GLE580, GLS450, and GLS580 vehicles. The air conditioner drain hoses may have been incorrectly installed, causing water to drain into the passenger compartment.
Consequence
Water intrusion into the driver and passenger side foot wells may cause corrosion and/or short circuits to electrical components, increasing the risk of fire. In addition, the emergency call (eCall) feature may be disabled and the doors may not unlock, increasing the risk of injury. Also, the engine may not start or may enter a limp-home mode, increasing the risk of a crash.
Corrective Action
Dealers will inspect and correct the air conditioner drain hoses, as necessary, free of charge. Owner notification letters are expected to be mailed on June 22, 2021. Owners may contact MBUSA customer service at 1-800-367-6372.
NHTSA campaign 19V587000 · 18,392 vehicles affected
Defect
Mercedes-Benz USA, LLC. (MBUSA) is recalling certain 2020 GLE350, GLE350 4MATIC, GLS450 4MATIC, and GLE450 4MATIC vehicles. The air conditioner drain hoses may have been incorrectly installed, causing water to drain from the air conditioner into the passenger compartment.
Consequence
If a significant volume of water enters the driver and passenger side foot wells, it might cause corrosion and/or short circuits to the electrical components in the area, increasing the risk of fire. In addition, the emergency call (eCall) feature may be disabled; the vehicle may not be able to be unlocked and/or started; and the engine limp-home mode might be activated during driving. These features increase the risk of an injury or crash.
Corrective Action
MBUSA will notify owners, and dealers will inspect and correct the air conditioner drain hoses, as necessary, free of charge. The recall began September 6, 2019. Owners may contact MBUSA customer service at 1-800-367-6372. MBUSA's number for this recall is 2019080005.
NHTSA campaign 21V072000 · 58 vehicles affected
Defect
Mercedes-Benz USA, LLC (MBUSA) is recalling certain 2017-2019 C300, E300, 2018-2020 CLA250, 2020 CLS450, AMG E53, AMG GT53, GLE450, 2018 AMG E63, AMG GTA, 2017-2020 GLA250, GLC300, 2019 GLC350, AMG GLC43, 2017-2018 GLE350, 2019 AMG GLC 43, GLC350, GLE400, 2017 GLS450, S550, C300 Cabrio, and 2018-2019 S560 vehicles. The communication module might have been inadvertently deactivated during a service visit, which could have disabled the Emergency Call (eCall) function.
Consequence
A disabled eCall system would prevent a vehicle occupant from contacting emergency services through the call center in an emergency, potentially delaying emergency responders and increasing the risk of injury.
Corrective Action
MBUSA will notify owners, and dealers will inspect the communication module and activate it, if necessary, free of charge. The recall is expected to begin April 13, 2021. Owners may contact MBUSA customer service at 1-800-367-6372.
NHTSA campaign 21V071000 · 41,838 vehicles affected
Defect
Mercedes-Benz USA, LLC (MBUSA) is recalling certain 2020-2021 GLE450, GLE350, and 2020 GLS450, GLE580, GLS580 vehicles. During certain evasive driving maneuvers, the Electronic Stability Program (ESP) software may apply torque to one of the front wheels, pulling the vehicle to one side. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 126, Electronic Stability Control Systems.
Consequence
If the vehicle unexpectedly pulls to one side during an evasive maneuver, it can increase the risk of a crash.
Corrective Action
MBUSA will notify owners, and dealers will update the ESP software, free of charge. The recall is expected to begin April 13, 2021. Owners may contact MBUSA customer service at 1-800-367-6372.
NHTSA campaign 21V058000 · 1,292,258 vehicles affected
Defect
Mercedes-Benz USA, LLC (MBUSA) is recalling certain 2016 - 2021 CLA-Class, GLA-Class, GLE-Class, GLS-Class, SLC-Class, A-Class, GT-Class, C-Class, E-Class, S-Class, CLS-Class, SL-Class, B-Class, GLB-Class, GLC-Class, and G-Class vehicles. Please refer to the Part 573 report for specific vehicle model details. The software design of the communication module may fail to communicate the correct vehicle location for the emergency call system (eCall) in the event of a crash.
Consequence
Failure of the eCall system may result in emergency responders being dispatched to the wrong location, increasing the risk of injury following a crash.
Corrective Action
MBUSA will notify owners, and the communication module software will be updated by a dealer, or through an over-the-air (OTA) update, free of charge. The recall is expected to begin April 6, 2021. Owners may contact MBUSA customer service at 1-877-762-8267. MBUSA's number for this recall is 2021020025.
NHTSA campaign 21V057000 · 8 vehicles affected
Defect
Mercedes-Benz USA, LLC (MBUSA) is recalling certain 2020 GLS 450, GLE 350, GLE 450, and 2021 AMG GLE53 vehicles. The dashboard surface may not be properly secured to the base material.
Consequence
In the event of a crash where the passenger air bag deploys, an unsecured dashboard could impair the inflation of the passenger air bag, increasing the risk of injury.
Corrective Action
MBUSA will notify owners, and dealers will replace the dashboard, free of charge. The recall is expected to begin April 6, 2021. Owners may contact MBUSA customer serviced at 1-800-367-6372.
NHTSA campaign 21V056000 · 8,186 vehicles affected
Defect
Mercedes-Benz USA, LLC (MBUSA) is recalling certain 2020 GLE350 and GLE450 vehicles. The lighting control unit may malfunction and cause the left exterior reverse light to remain illuminated after the transmission is shifted into a different gear. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 108, Lamps
Consequence
If the reverse light remains illuminated in a gear other than reverse, it may cause confusion about the driver's intention to other motorists, and increase the risk of a crash.
Corrective Action
MBUSA will notify owners, and dealers will replace the lighting control unit, free of charge. The recall is expected to begin April 6, 2021. Owners may contact MBUSA customer service at 1-800-367-6372.
NHTSA campaign 20V671000 · 55,326 vehicles affected
Defect
Mercedes-Benz AG USA, LLC. (MBUSA) is recalling certain 2021 AMG GLE53, AMG GLE63, 2020 GLE580, 2020-2021 GLE350 and GLE450 vehicles with 5 passenger seating. While buckling the seat belt, the middle seat belt buckle could be pushed down into the gap below the seat cushion. If the buckle can't be retrieved, the buckle latch will be inoperable and unable to restrain an occupant.
Consequence
An unrestrained occupant has an increased risk of injury in the event of a crash.
Corrective Action
MBUSA will notify owners, and dealers will secure the middle seat belt buckle, free of charge. The recall is expected to begin December 29, 2020. Owners may contact MBUSA customer service at 1-800-367-6372.
NHTSA campaign 20V627000 · 2 vehicles affected
Defect
Mercedes-Benz USA LLC. (MBUSA) is recalling certain 2020 GLE 350 vehicles. The connection of the locking ring between the front and rear part of the drive shaft might not have been installed correctly, possibly resulting in a loss of power transfer between the transfer case and the rear axle differential.
Consequence
If the transfer case disconnects from the rear axle differential the vehicle could stall, increasing the risk of a crash.
Corrective Action
MBUSA will notify owners, and dealers will replace the drive shaft, free of charge. The recall is expected to begin December 8, 2020. Owners may contact MBUSA customer service at 1-800-367-6372.
NHTSA campaign 20V626000 · 12,799 vehicles affected
Defect
Mercedes-Benz USA, LLC. (MBUSA) is recalling certain 2020 GLE 350, GLE 450, GLE 580, GLS 450, GLS 580 vehicles equipped with an optional illuminated Mercedes-Benz star logo in the front grill. The star logo's electrical ground connection may not be installed properly, potentially affecting the function of other components that share the same ground connection, such as the power steering control unit, wiper motor, and/or the left headlight.
Consequence
If the power steering, wiper motor, or left headlight malfunction there could be an increased risk of a crash.
Corrective Action
MBUSA will notify owners, and dealers will relocate the ground connection, free of charge. The recall is expected to begin December 8, 2020. Owners may contact MBUSA customer service at 1-800-367-6372.
NHTSA campaign 20V226000 · 120 vehicles affected
Defect
Mercedes-Benz USA, LLC. (MBUSA) is recalling certain 2020 GLE 350 and GLE 450 vehicles equipped with an electrically adjustable second-row seat. The wiring harness under the seat may become pinched during seat adjustment, possibly causing damage to the wires.
Consequence
Damaged wires may cause the rear side air bags to not deploy as intended. Additionally, the driver may not be warned if the second row right seat is not locked into place correctly after using the Easy Entry" function. Either of these scenarios can increase the risk of injury in the event of a crash.
Corrective Action
MBUSA will notify owners, and dealers will inspect and reroute the wiring harness as necessary, and repair any wire damage, free of charge. The recall began June 4, 2020. Owners may contact MBUSA customer service at 1-800-367-6372. MBUSA's number for this recall is 2020050009.
NHTSA campaign 20V464000 · 1 vehicles affected
Defect
Mercedes-Benz USA, LLC. (MBUSA) is recalling one 2020 GLE 450 vehicle. The windshield may not have been bonded correctly to the vehicle, possibly allowing it to separate from the vehicle and affect the full protective function of the passenger's frontal air bag in the event of a crash.
Consequence
A separated windshield may reduce the effectiveness of the passenger air bag restraint system and increase the risk of injury in a crash.
Corrective Action
MBUSA will notify the owner, and a dealer will inspect the windshield bonding and repair it as necessary, free of charge. The recall began August 31, 2020. Owners may contact MBUSA customer service at 1-800-367-6372. MBUSA's number for this recall is 2020080014.
NHTSA campaign 20V430000 · 1 vehicles affected
Defect
Mercedes-Benz USA, LLC. (MBUSA) is recalling one 2020 GLE 350 vehicle. One of four bolts securing the driver's seat may not have been installed correctly and may fail.
Consequence
If a driver's seat fastener bolt fails, the seat may not be properly secured, increasing the risk of injury in a crash.
Corrective Action
MBUSA will notify the owner, and a dealer will inspect the driver's seat fastening bolts, tightening them as necessary, free of charge. The recall began August 31, 2020. Owners may contact MBUSA customer service at 1-800-367-6372. MBUSA's number for this recall is 2020080010.
NHTSA campaign 19V867000 · 1 vehicles affected
Defect
Mercedes-Benz USA, LLC. (MBUSA) is recalling one 2020 GLE450 4MATIC vehicle. The third-row seating headrests were manufactured with insufficient padding and a securing rod that may not hold the headrest in place, affecting the adjustment and operation of the headrest.
Consequence
The headrest may not properly protect the occupant in the event of a crash, increasing their risk of injury.
Corrective Action
MBUSA will notify dealers, and MBUSA will replace the third row headrests on the affected vehicle, free of charge. The recall is expected to begin February 4, 2020. Owners may contact MBUSA customer service at 1-800-367-6372.
NHTSA campaign 20V329000 · 38 vehicles affected
Defect
Mercedes-Benz USA, LLC. (MBUSA) is recalling certain 2020 GLE450, GLS450, and GLS580 vehicles. The sealing of the piston assembly in the front struts and rear shock absorbers may leak and fail prematurely.
Consequence
Premature wear of the front struts and rear shock absorbers can affect vehicle handling and control, increasing the risk of a crash.
Corrective Action
MBUSA will notify owners, and dealers will replace the front strut assemblies and rear shock absorbers, free of charge. Owners were notified of the safety risk with an interim letter July 24, 2020. A second letter will be sent once the remedy is available. Owners may contact MBUSA customer service at 1-800-367-6372.
NHTSA campaign 20V172000 · 224 vehicles affected
Defect
Mercedes-Benz USA, LLC. (MBUSA) is recalling certain 2020 GLE350, GLE450 AND GLS450 vehicles. The seams on the rear crossmember may have been insufficiently welded. This may allow cracks to form when towing, possibly causing the rear crossmember to detach from the vehicle.
Consequence
If the rear crossmember detaches from the vehicle, it can become a road hazard and increase the risk of a crash.
Corrective Action
MBUSA will notify owners, and dealers will replace the rear crossmember, free of charge. Owners were notified of the safety risk with an interim letter April 3, 2020. A second letter will be sent once the remedy is available. Owners may contact MBUSA customer service at 1-800-367-6372. MBUSA's number for this recall is 2020060013.
NHTSA campaign 20V089000 · 2,101 vehicles affected
Defect
Mercedes-Benz USA, LLC. (MBUSA) is recalling certain 2020 CLA250, CLA250 4MATIC and CLA35 AMG 4MATIC, 2020-2021 GLE350, GLE350 4MATIC, GLE450 4MATIC, GLS450 4MATIC and GLS580 4MATIC and 2021 GLE53 AMG Coupe, GLE63S AMG 4MATIC, GLS63 AMG 4MATIC and Maybach GLS600 4MATIC vehicles. The instrument cluster software may deactivate the illumination of certain interior switches (switch bar, overhead control unit, steering wheel) if the hazard lights are turned on and the ignition switch is in the 'off' position.
Consequence
If the interior switches are not illuminated, they may be more difficult to find and operate, increasing the risk of a crash.
Corrective Action
MBUSA will notify owners, and dealers will update the instrument cluster software, free of charge. The recall began March 31, 2020. Owners may contact MBUSA customer service at 1-800-367-6372. MBUSA's number for this recall is 2020030019.
NHTSA campaign 19V709000 · 13,799 vehicles affected
Defect
Mercedes-Benz USA, LLC. (MBUSA) is recalling certain 2020 GLE350, GLE350 4MATIC, GLE450 4MATIC, GLS450 4MATIC, and GLS580 4MATIC vehicles. The rear door window trim may detach.
Consequence
The detached trim can become a road hazard, increasing the risk of a crash.
Corrective Action
MBUSA will notify owners, and dealers will inspect and fasten the rear door window trim, as necessary, free of charge. The recall is expected to begin December 3, 2019. Owners may contact MBUSA customer service at 1-800-367-6372.
NHTSA campaign 19V648000 · 1,478 vehicles affected
Defect
Mercedes-Benz USA, LLC. (MBUSA) is recalling certain 2020 GLE 350 4MATIC and GLE 450 4MATIC vehicles. The owner's manuals do not include information regarding the adjustment of the head restraints of the third row seats. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 202a, Head Restraints.
Consequence
Improperly adjusted head restraints increase the risk of injury to the third row seat passengers in the event of a crash.
Corrective Action
MBUSA will notify owners, and dealer's will provide a supplementary owner's manual booklet with the necessary information, free of charge. The recall is expected to begin November 8, 2019. Owners may contact MBUSA customer service at 1-800-367-6372.
NHTSA campaign 19V572000 · 128 vehicles affected
Defect
Mercedes-Benz USA, LLC. (MBUSA) is recalling certain 2020 GLE350 4MATIC and GLE450 4MATIC vehicles. The connection between the fuel filler pipe and the fuel tank may have been improperly welded, allowing a fuel leak.
Consequence
A fuel leak in the presence of an ignition source increases the risk of a fire.
Corrective Action
MBUSA will notify owners, and dealers will replace the fuel tank, free of charge. The recall began October 18, 2019. Owners may contact MBUSA customer service at 1-800-367-6372. MBUSA's number for this recall is 2019090001.
NHTSA campaign 19V540000 · 1,957 vehicles affected
Defect
Mercedes-Benz USA, LLC. (MBUSA) is recalling certain 2019 C300 Cabrio, C300A Cabrio 4MATIC, C300 Coupe, C300 Coupe 4MATIC, C300, C300 4MATIC, C43 AMG Cabrio 4MATIC, C43 AMG Coupe 4MATIC, C43 AMG 4MATIC, C63 AMG Cabrio, C63S AMG Cabrio, C63 AMG Coupe, C63S AMG Coupe, C63 AMG, C63S AMG, CLS450, CLS450 4MATIC, CLS53 AMG 4MATIC, E300, E300 4MATIC, E450 Cabrio, E450 Cabrio 4MATIC, E450 Coupe, E450 Coupe 4MATIC, E450 Wagon 4MATIC, E450 4MATIC, E53 AMG Cabrio 4MATIC, E53 AMG Coupe 4MATIC, E53 AMG 4MATIC, E63S AMG
Consequence
An impaired Active Brake Assist may not automatically apply partial or full braking as expected, increasing the risk of a crash.
Corrective Action
MBUSA will notify owners, and dealers will update the radar sensor control unit software, free of charge. The recall began September 13, 2019. Owners may contact MBUSA customer service at 1-800-367-6372. MBUSA's number for this recall is 2019080008.
NHTSA campaign 19V459000 · 753 vehicles affected
Defect
Mercedes-Benz USA, LLC. (MBUSA) is recalling certain 2020 GLE350 4Matic and GLE450 4Matic vehicles. A welding error during production may have resulted in a small hole in the floor, possibly allowing water to leak into the passenger cabin.
Consequence
Water in the passenger compartment may affect the vehicle's electrical systems, increasing the risk of a crash or injury.
Corrective Action
MBUSA will notify owners, and dealers will seal the affected area, free of charge. The recall began July 31, 2019. Owners may contact MBUSA customer service at 1-800-367-6372. MBUSA's number for this recall is 2019060007.
NHTSA campaign 19V458000 · 11 vehicles affected
Defect
Mercedes-Benz USA, LLC. (MBUSA) is recalling certain 2020 GLE350 4Matic and GLE450 4Matic vehicles. In the event of a crash while the temperature in the passenger cabin is very high, the passenger frontal air bag deployment may be delayed or may not completely deploy.
Consequence
An air bag that does not deploy as intended can increase the risk of injury in the event of a crash.
Corrective Action
MBUSA has notified dealers. All affected vehicles are still within the manufacturer's control. Dealers will replace the passenger air bag module, free of charge. The recall began August 14, 2019. Owners may contact MBUSA customer service at 1-800-367-6372. MBUSA's number for this recall is 2019070011.
NHTSA campaign 21V288000 · 6,331 vehicles affected
Defect
Mercedes-Benz USA, LLC (MBUSA) is recalling certain 2021 AMG GLE 53, 2020 GLE350, GLE450, GLE580, GLS450, and GLS580 vehicles. The air conditioner drain hoses may have been incorrectly installed, causing water to drain into the passenger compartment.
Consequence
Water intrusion into the driver and passenger side foot wells may cause corrosion and/or short circuits to electrical components, increasing the risk of fire. In addition, the emergency call (eCall) feature may be disabled and the doors may not unlock, increasing the risk of injury. Also, the engine may not start or may enter a limp-home mode, increasing the risk of a crash.
Corrective Action
Dealers will inspect and correct the air conditioner drain hoses, as necessary, free of charge. Owner notification letters are expected to be mailed on June 22, 2021. Owners may contact MBUSA customer service at 1-800-367-6372.
NHTSA campaign 19V587000 · 18,392 vehicles affected
Defect
Mercedes-Benz USA, LLC. (MBUSA) is recalling certain 2020 GLE350, GLE350 4MATIC, GLS450 4MATIC, and GLE450 4MATIC vehicles. The air conditioner drain hoses may have been incorrectly installed, causing water to drain from the air conditioner into the passenger compartment.
Consequence
If a significant volume of water enters the driver and passenger side foot wells, it might cause corrosion and/or short circuits to the electrical components in the area, increasing the risk of fire. In addition, the emergency call (eCall) feature may be disabled; the vehicle may not be able to be unlocked and/or started; and the engine limp-home mode might be activated during driving. These features increase the risk of an injury or crash.
Corrective Action
MBUSA will notify owners, and dealers will inspect and correct the air conditioner drain hoses, as necessary, free of charge. The recall began September 6, 2019. Owners may contact MBUSA customer service at 1-800-367-6372. MBUSA's number for this recall is 2019080005.
NHTSA campaign 21V072000 · 58 vehicles affected
Defect
Mercedes-Benz USA, LLC (MBUSA) is recalling certain 2017-2019 C300, E300, 2018-2020 CLA250, 2020 CLS450, AMG E53, AMG GT53, GLE450, 2018 AMG E63, AMG GTA, 2017-2020 GLA250, GLC300, 2019 GLC350, AMG GLC43, 2017-2018 GLE350, 2019 AMG GLC 43, GLC350, GLE400, 2017 GLS450, S550, C300 Cabrio, and 2018-2019 S560 vehicles. The communication module might have been inadvertently deactivated during a service visit, which could have disabled the Emergency Call (eCall) function.
Consequence
A disabled eCall system would prevent a vehicle occupant from contacting emergency services through the call center in an emergency, potentially delaying emergency responders and increasing the risk of injury.
Corrective Action
MBUSA will notify owners, and dealers will inspect the communication module and activate it, if necessary, free of charge. The recall is expected to begin April 13, 2021. Owners may contact MBUSA customer service at 1-800-367-6372.
NHTSA campaign 21V071000 · 41,838 vehicles affected
Defect
Mercedes-Benz USA, LLC (MBUSA) is recalling certain 2020-2021 GLE450, GLE350, and 2020 GLS450, GLE580, GLS580 vehicles. During certain evasive driving maneuvers, the Electronic Stability Program (ESP) software may apply torque to one of the front wheels, pulling the vehicle to one side. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 126, Electronic Stability Control Systems.
Consequence
If the vehicle unexpectedly pulls to one side during an evasive maneuver, it can increase the risk of a crash.
Corrective Action
MBUSA will notify owners, and dealers will update the ESP software, free of charge. The recall is expected to begin April 13, 2021. Owners may contact MBUSA customer service at 1-800-367-6372.
NHTSA campaign 21V058000 · 1,292,258 vehicles affected
Defect
Mercedes-Benz USA, LLC (MBUSA) is recalling certain 2016 - 2021 CLA-Class, GLA-Class, GLE-Class, GLS-Class, SLC-Class, A-Class, GT-Class, C-Class, E-Class, S-Class, CLS-Class, SL-Class, B-Class, GLB-Class, GLC-Class, and G-Class vehicles. Please refer to the Part 573 report for specific vehicle model details. The software design of the communication module may fail to communicate the correct vehicle location for the emergency call system (eCall) in the event of a crash.
Consequence
Failure of the eCall system may result in emergency responders being dispatched to the wrong location, increasing the risk of injury following a crash.
Corrective Action
MBUSA will notify owners, and the communication module software will be updated by a dealer, or through an over-the-air (OTA) update, free of charge. The recall is expected to begin April 6, 2021. Owners may contact MBUSA customer service at 1-877-762-8267. MBUSA's number for this recall is 2021020025.
NHTSA campaign 21V057000 · 8 vehicles affected
Defect
Mercedes-Benz USA, LLC (MBUSA) is recalling certain 2020 GLS 450, GLE 350, GLE 450, and 2021 AMG GLE53 vehicles. The dashboard surface may not be properly secured to the base material.
Consequence
In the event of a crash where the passenger air bag deploys, an unsecured dashboard could impair the inflation of the passenger air bag, increasing the risk of injury.
Corrective Action
MBUSA will notify owners, and dealers will replace the dashboard, free of charge. The recall is expected to begin April 6, 2021. Owners may contact MBUSA customer serviced at 1-800-367-6372.
NHTSA campaign 21V056000 · 8,186 vehicles affected
Defect
Mercedes-Benz USA, LLC (MBUSA) is recalling certain 2020 GLE350 and GLE450 vehicles. The lighting control unit may malfunction and cause the left exterior reverse light to remain illuminated after the transmission is shifted into a different gear. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 108, Lamps
Consequence
If the reverse light remains illuminated in a gear other than reverse, it may cause confusion about the driver's intention to other motorists, and increase the risk of a crash.
Corrective Action
MBUSA will notify owners, and dealers will replace the lighting control unit, free of charge. The recall is expected to begin April 6, 2021. Owners may contact MBUSA customer service at 1-800-367-6372.
NHTSA campaign 20V671000 · 55,326 vehicles affected
Defect
Mercedes-Benz AG USA, LLC. (MBUSA) is recalling certain 2021 AMG GLE53, AMG GLE63, 2020 GLE580, 2020-2021 GLE350 and GLE450 vehicles with 5 passenger seating. While buckling the seat belt, the middle seat belt buckle could be pushed down into the gap below the seat cushion. If the buckle can't be retrieved, the buckle latch will be inoperable and unable to restrain an occupant.
Consequence
An unrestrained occupant has an increased risk of injury in the event of a crash.
Corrective Action
MBUSA will notify owners, and dealers will secure the middle seat belt buckle, free of charge. The recall is expected to begin December 29, 2020. Owners may contact MBUSA customer service at 1-800-367-6372.
NHTSA campaign 20V627000 · 2 vehicles affected
Defect
Mercedes-Benz USA LLC. (MBUSA) is recalling certain 2020 GLE 350 vehicles. The connection of the locking ring between the front and rear part of the drive shaft might not have been installed correctly, possibly resulting in a loss of power transfer between the transfer case and the rear axle differential.
Consequence
If the transfer case disconnects from the rear axle differential the vehicle could stall, increasing the risk of a crash.
Corrective Action
MBUSA will notify owners, and dealers will replace the drive shaft, free of charge. The recall is expected to begin December 8, 2020. Owners may contact MBUSA customer service at 1-800-367-6372.
NHTSA campaign 20V626000 · 12,799 vehicles affected
Defect
Mercedes-Benz USA, LLC. (MBUSA) is recalling certain 2020 GLE 350, GLE 450, GLE 580, GLS 450, GLS 580 vehicles equipped with an optional illuminated Mercedes-Benz star logo in the front grill. The star logo's electrical ground connection may not be installed properly, potentially affecting the function of other components that share the same ground connection, such as the power steering control unit, wiper motor, and/or the left headlight.
Consequence
If the power steering, wiper motor, or left headlight malfunction there could be an increased risk of a crash.
Corrective Action
MBUSA will notify owners, and dealers will relocate the ground connection, free of charge. The recall is expected to begin December 8, 2020. Owners may contact MBUSA customer service at 1-800-367-6372.
NHTSA campaign 20V226000 · 120 vehicles affected
Defect
Mercedes-Benz USA, LLC. (MBUSA) is recalling certain 2020 GLE 350 and GLE 450 vehicles equipped with an electrically adjustable second-row seat. The wiring harness under the seat may become pinched during seat adjustment, possibly causing damage to the wires.
Consequence
Damaged wires may cause the rear side air bags to not deploy as intended. Additionally, the driver may not be warned if the second row right seat is not locked into place correctly after using the Easy Entry" function. Either of these scenarios can increase the risk of injury in the event of a crash.
Corrective Action
MBUSA will notify owners, and dealers will inspect and reroute the wiring harness as necessary, and repair any wire damage, free of charge. The recall began June 4, 2020. Owners may contact MBUSA customer service at 1-800-367-6372. MBUSA's number for this recall is 2020050009.
NHTSA campaign 20V464000 · 1 vehicles affected
Defect
Mercedes-Benz USA, LLC. (MBUSA) is recalling one 2020 GLE 450 vehicle. The windshield may not have been bonded correctly to the vehicle, possibly allowing it to separate from the vehicle and affect the full protective function of the passenger's frontal air bag in the event of a crash.
Consequence
A separated windshield may reduce the effectiveness of the passenger air bag restraint system and increase the risk of injury in a crash.
Corrective Action
MBUSA will notify the owner, and a dealer will inspect the windshield bonding and repair it as necessary, free of charge. The recall began August 31, 2020. Owners may contact MBUSA customer service at 1-800-367-6372. MBUSA's number for this recall is 2020080014.
NHTSA campaign 20V430000 · 1 vehicles affected
Defect
Mercedes-Benz USA, LLC. (MBUSA) is recalling one 2020 GLE 350 vehicle. One of four bolts securing the driver's seat may not have been installed correctly and may fail.
Consequence
If a driver's seat fastener bolt fails, the seat may not be properly secured, increasing the risk of injury in a crash.
Corrective Action
MBUSA will notify the owner, and a dealer will inspect the driver's seat fastening bolts, tightening them as necessary, free of charge. The recall began August 31, 2020. Owners may contact MBUSA customer service at 1-800-367-6372. MBUSA's number for this recall is 2020080010.
NHTSA campaign 19V867000 · 1 vehicles affected
Defect
Mercedes-Benz USA, LLC. (MBUSA) is recalling one 2020 GLE450 4MATIC vehicle. The third-row seating headrests were manufactured with insufficient padding and a securing rod that may not hold the headrest in place, affecting the adjustment and operation of the headrest.
Consequence
The headrest may not properly protect the occupant in the event of a crash, increasing their risk of injury.
Corrective Action
MBUSA will notify dealers, and MBUSA will replace the third row headrests on the affected vehicle, free of charge. The recall is expected to begin February 4, 2020. Owners may contact MBUSA customer service at 1-800-367-6372.
NHTSA campaign 20V329000 · 38 vehicles affected
Defect
Mercedes-Benz USA, LLC. (MBUSA) is recalling certain 2020 GLE450, GLS450, and GLS580 vehicles. The sealing of the piston assembly in the front struts and rear shock absorbers may leak and fail prematurely.
Consequence
Premature wear of the front struts and rear shock absorbers can affect vehicle handling and control, increasing the risk of a crash.
Corrective Action
MBUSA will notify owners, and dealers will replace the front strut assemblies and rear shock absorbers, free of charge. Owners were notified of the safety risk with an interim letter July 24, 2020. A second letter will be sent once the remedy is available. Owners may contact MBUSA customer service at 1-800-367-6372.
NHTSA campaign 20V172000 · 224 vehicles affected
Defect
Mercedes-Benz USA, LLC. (MBUSA) is recalling certain 2020 GLE350, GLE450 AND GLS450 vehicles. The seams on the rear crossmember may have been insufficiently welded. This may allow cracks to form when towing, possibly causing the rear crossmember to detach from the vehicle.
Consequence
If the rear crossmember detaches from the vehicle, it can become a road hazard and increase the risk of a crash.
Corrective Action
MBUSA will notify owners, and dealers will replace the rear crossmember, free of charge. Owners were notified of the safety risk with an interim letter April 3, 2020. A second letter will be sent once the remedy is available. Owners may contact MBUSA customer service at 1-800-367-6372. MBUSA's number for this recall is 2020060013.
NHTSA campaign 20V089000 · 2,101 vehicles affected
Defect
Mercedes-Benz USA, LLC. (MBUSA) is recalling certain 2020 CLA250, CLA250 4MATIC and CLA35 AMG 4MATIC, 2020-2021 GLE350, GLE350 4MATIC, GLE450 4MATIC, GLS450 4MATIC and GLS580 4MATIC and 2021 GLE53 AMG Coupe, GLE63S AMG 4MATIC, GLS63 AMG 4MATIC and Maybach GLS600 4MATIC vehicles. The instrument cluster software may deactivate the illumination of certain interior switches (switch bar, overhead control unit, steering wheel) if the hazard lights are turned on and the ignition switch is in the 'off' position.
Consequence
If the interior switches are not illuminated, they may be more difficult to find and operate, increasing the risk of a crash.
Corrective Action
MBUSA will notify owners, and dealers will update the instrument cluster software, free of charge. The recall began March 31, 2020. Owners may contact MBUSA customer service at 1-800-367-6372. MBUSA's number for this recall is 2020030019.
NHTSA campaign 19V709000 · 13,799 vehicles affected
Defect
Mercedes-Benz USA, LLC. (MBUSA) is recalling certain 2020 GLE350, GLE350 4MATIC, GLE450 4MATIC, GLS450 4MATIC, and GLS580 4MATIC vehicles. The rear door window trim may detach.
Consequence
The detached trim can become a road hazard, increasing the risk of a crash.
Corrective Action
MBUSA will notify owners, and dealers will inspect and fasten the rear door window trim, as necessary, free of charge. The recall is expected to begin December 3, 2019. Owners may contact MBUSA customer service at 1-800-367-6372.
NHTSA campaign 19V648000 · 1,478 vehicles affected
Defect
Mercedes-Benz USA, LLC. (MBUSA) is recalling certain 2020 GLE 350 4MATIC and GLE 450 4MATIC vehicles. The owner's manuals do not include information regarding the adjustment of the head restraints of the third row seats. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 202a, Head Restraints.
Consequence
Improperly adjusted head restraints increase the risk of injury to the third row seat passengers in the event of a crash.
Corrective Action
MBUSA will notify owners, and dealer's will provide a supplementary owner's manual booklet with the necessary information, free of charge. The recall is expected to begin November 8, 2019. Owners may contact MBUSA customer service at 1-800-367-6372.
NHTSA campaign 19V572000 · 128 vehicles affected
Defect
Mercedes-Benz USA, LLC. (MBUSA) is recalling certain 2020 GLE350 4MATIC and GLE450 4MATIC vehicles. The connection between the fuel filler pipe and the fuel tank may have been improperly welded, allowing a fuel leak.
Consequence
A fuel leak in the presence of an ignition source increases the risk of a fire.
Corrective Action
MBUSA will notify owners, and dealers will replace the fuel tank, free of charge. The recall began October 18, 2019. Owners may contact MBUSA customer service at 1-800-367-6372. MBUSA's number for this recall is 2019090001.
NHTSA campaign 19V540000 · 1,957 vehicles affected
Defect
Mercedes-Benz USA, LLC. (MBUSA) is recalling certain 2019 C300 Cabrio, C300A Cabrio 4MATIC, C300 Coupe, C300 Coupe 4MATIC, C300, C300 4MATIC, C43 AMG Cabrio 4MATIC, C43 AMG Coupe 4MATIC, C43 AMG 4MATIC, C63 AMG Cabrio, C63S AMG Cabrio, C63 AMG Coupe, C63S AMG Coupe, C63 AMG, C63S AMG, CLS450, CLS450 4MATIC, CLS53 AMG 4MATIC, E300, E300 4MATIC, E450 Cabrio, E450 Cabrio 4MATIC, E450 Coupe, E450 Coupe 4MATIC, E450 Wagon 4MATIC, E450 4MATIC, E53 AMG Cabrio 4MATIC, E53 AMG Coupe 4MATIC, E53 AMG 4MATIC, E63S AMG
Consequence
An impaired Active Brake Assist may not automatically apply partial or full braking as expected, increasing the risk of a crash.
Corrective Action
MBUSA will notify owners, and dealers will update the radar sensor control unit software, free of charge. The recall began September 13, 2019. Owners may contact MBUSA customer service at 1-800-367-6372. MBUSA's number for this recall is 2019080008.
NHTSA campaign 19V459000 · 753 vehicles affected
Defect
Mercedes-Benz USA, LLC. (MBUSA) is recalling certain 2020 GLE350 4Matic and GLE450 4Matic vehicles. A welding error during production may have resulted in a small hole in the floor, possibly allowing water to leak into the passenger cabin.
Consequence
Water in the passenger compartment may affect the vehicle's electrical systems, increasing the risk of a crash or injury.
Corrective Action
MBUSA will notify owners, and dealers will seal the affected area, free of charge. The recall began July 31, 2019. Owners may contact MBUSA customer service at 1-800-367-6372. MBUSA's number for this recall is 2019060007.
NHTSA campaign 19V458000 · 11 vehicles affected
Defect
Mercedes-Benz USA, LLC. (MBUSA) is recalling certain 2020 GLE350 4Matic and GLE450 4Matic vehicles. In the event of a crash while the temperature in the passenger cabin is very high, the passenger frontal air bag deployment may be delayed or may not completely deploy.
Consequence
An air bag that does not deploy as intended can increase the risk of injury in the event of a crash.
Corrective Action
MBUSA has notified dealers. All affected vehicles are still within the manufacturer's control. Dealers will replace the passenger air bag module, free of charge. The recall began August 14, 2019. Owners may contact MBUSA customer service at 1-800-367-6372. MBUSA's number for this recall is 2019070011.
5 common questions answered
NHTSA recall information describes issues that may affect emergency calling, airbags, seat belts, steering assistance, stability control, lighting, fuel containment, suspension, and structural integrity. Water from an incorrectly installed air conditioner drain hose can corrode electrical components and increase fire risk, while software faults may send emergency responders to the wrong location or cause the vehicle to pull during an evasive maneuver. Other defects may impair airbag deployment, allow fuel leaks, or create road hazards. Waiting can leave a safety concern unresolved, so check your VIN and address any open remedy promptly at an authorized dealer.
Mercedes-Benz of Tampa provides recall support in Tampa, FL, for drivers from nearby communities including Town 'n' Country, West Tampa, Carrollwood, Temple Terrace, and Brandon. Factory-trained technicians use manufacturer diagnostic tools, OEM parts, and approved repair procedures to inspect, update, adjust, or replace affected components. The manufacturer recall remedy is performed free of charge when your VIN qualifies. Our team can explain the repair, answer questions, and help you choose a convenient visit. Trust Mercedes-Benz of Tampa at 4400 N. Dale Mabry Hwy for specialized care for your Mercedes-Benz vehicle.
Start with a VIN check, even if you are unsure whether a previous recall repair was completed. Contact Mercedes-Benz of Tampa, bring your 2020 Mercedes-Benz GLE-Class to our service department, and schedule service for the appropriate inspection or remedy. You can also schedule an appointment if you received a manufacturer notice or noticed a related concern. The recall check is free, and eligible manufacturer remedies are completed at no charge. Prompt action helps ensure important safety systems work as intended when you need them.
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