Mercedes-Benz of Tampa

2021 Mercedes-Benz CLS-Class Recall

Mercedes-Benz CLS-Class Recall service at Mercedes-Benz of Tampa in Tampa, FL

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Frequently asked questions

Recall Summary

1 recalls found · All repairs FREE

Seat

FREE1 OPEN RECALL

NHTSA campaign 21V230000 · 8,634 vehicles affected

Defect

Mercedes-Benz USA, LLC (MBUSA) is recalling certain 2021 C-Class, E-Class, E-Class Coupe and Convertible, GLC, CLS, AMG GT 4-door Coupe and G-Class vehicles. Please refer to MBUSA's recall report for specific vehicle model details. A faulty electrical contact within the seat position switch may prevent the driver and passenger air bags and seat belt force limiters from properly activating during a crash.

Consequence

Air bags and seat belts that do not perform properly in a crash can increase the risk of injury.

Corrective Action

MBUSA will notify owners, and dealers will replace the seat position switches, free of charge. The recall is expected to begin May 31, 2021. Owners may contact MBUSA customer service at 1-800-367-6372.

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Frequently Asked Questions

5 common questions answered

What recalls has NHTSA issued for the 2021 Mercedes-Benz CLS-Class?

NHTSA has issued one recall for the 2021 Mercedes-Benz CLS-Class involving the Seat component and a faulty electrical contact within the seat position switch.
The issue may prevent the driver and passenger air bags and seat belt force limiters from properly activating during a crash.
The consequence is an increased risk of injury, and the seat position switches will be replaced free of charge by an authorized dealer.

How do I check if my 2021 Mercedes-Benz CLS-Class has an open recall?

You can check whether your 2021 Mercedes-Benz CLS-Class has an open recall through NHTSA.gov or receive a free VIN check at our service department.
Mercedes-Benz of Tampa can review the VIN and explain whether the manufacturer remedy is needed.
If service is required, schedule service with our team.

How much does a 2021 Mercedes-Benz CLS-Class recall repair cost?

A 2021 Mercedes-Benz CLS-Class recall repair costs nothing when completed by an authorized dealer because the manufacturer remedy is performed free of charge.
The recalled seat position switches will be replaced according to MBUSA’s corrective action.
Contact Mercedes-Benz of Tampa to arrange the VIN check and repair.

Can an independent shop fix a 2021 Mercedes-Benz CLS-Class recall?

No; only an authorized franchise dealer performs the manufacturer remedy for a 2021 Mercedes-Benz CLS-Class at no charge.
Authorized technicians use the manufacturer’s repair procedures, diagnostic tools, and replacement parts for the recall.
Schedule with Mercedes-Benz of Tampa for recall assistance in Tampa, FL.

Does an open recall affect the trade-in value of the 2021 Mercedes-Benz CLS-Class?

Buyers and dealers check recall status, so completing an open recall can help keep the trade-in process clear and straightforward.
Mercedes-Benz of Tampa can help you check the VIN before you discuss your vehicle’s next step.
Visit our trade-in page to begin evaluating your options.

Recall Service & Dealership Highlights

Protect Essential Safety Systems

NHTSA identifies one Seat-related recall for certain 2021 Mercedes-Benz CLS-Class vehicles. A faulty electrical contact within the seat position switch may prevent the driver and passenger air bags and seat belt force limiters from properly activating during a crash. If those systems do not perform as intended, the risk of injury can increase. Because the concern involves occupant protection, waiting can leave an important safety repair unfinished. An authorized dealer can verify the VIN and replace the seat position switches according to the manufacturer’s corrective action. The repair is free of charge to the owner, helping you address the concern with confidence.

Authorized Local Expertise

Mercedes-Benz of Tampa brings factory-trained technicians, manufacturer diagnostic tools, and OEM parts to recall service for drivers in Tampa, FL. Our team follows the manufacturer’s repair instructions and can complete the seat position switch replacement when the VIN confirms an open recall. The manufacturer remedy is performed at no charge to the owner at an authorized franchise dealer. Located on N. Dale Mabry Hwy, Mercedes-Benz of Tampa serves Tampa and nearby communities with a professional, reassuring service experience. Contact our department with questions, or schedule an appointment for assistance.

Start With a Free VIN Check

Begin by checking your VIN, then bring your 2021 Mercedes-Benz CLS-Class to Mercedes-Benz of Tampa if an open recall is confirmed. You can also schedule service even if you are unsure whether the repair was completed, because the VIN check is free. Our team will review the recall status, explain the next step, and arrange the manufacturer remedy when needed. Do not wait for a safety concern to become more urgent. Schedule service online or contact our Tampa service department so your vehicle can receive the attention it needs.