Mercedes-Benz of Tampa

2013 Mercedes-Benz C-Class Recall

Mercedes-Benz C-Class Recall service at Mercedes-Benz of Tampa in Tampa, FL

Frequently asked questions

Recall Summary

6 recalls found · All repairs FREE

Communication Software

FREE1 OPEN RECALL

NHTSA campaign 19V787000 · 24,226 vehicles affected

Defect

Mercedes-Benz USA, LLC. (MBUSA) is recalling certain 2013-2017 vehicles due to a software fault that may cause the date and time for the emergency call system (eCall) to differ from the actual date and time, potentially relaying an inaccurate vehicle location. For a full list of the affected models visit: https://static.nhtsa.gov/odi/rcl/2019/RMISC-19V787-4620.pdf

Consequence

An inaccurate vehicle location may delay emergency responders, increasing the risk of injury.

Corrective Action

MBUSA has initiated an Over the Air (OTA) remote update. MBUSA will also notify owners, and dealers will check software for a successful OTA or update the communication module software as needed, free of charge. The recall began December 23, 2019. Owners may contact MBUSA customer service at 1-800-367-6372. MBUSA's number for this recall is 2019120008.

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Frequently Asked Questions

5 common questions answered

What recalls has NHTSA issued for the 2013 Mercedes-Benz C-Class?
  • NHTSA has issued six recalls for the 2013 Mercedes-Benz C-Class involving Communication Software, Air Bag, and Steering components.
  • The Communication Software recall concerns inaccurate emergency-call location information.
  • The four Air Bag recalls address inflator explosion risks, inadvertent deployment, and air bags that may not deploy as intended.
  • The Steering recall concerns a coupling bolt that could lead to loss of steering.
How do I check if my 2013 Mercedes-Benz C-Class has an open recall?
  • You can check your 2013 Mercedes-Benz C-Class by entering its VIN at NHTSA.gov or by requesting a free VIN check at our service department.
  • Mercedes-Benz of Tampa can verify open recalls and explain the applicable manufacturer remedy.
  • Schedule service for assistance with your VIN check.
How much does a 2013 Mercedes-Benz C-Class recall repair cost?
  • A 2013 Mercedes-Benz C-Class recall repair costs nothing when completed by an authorized dealer under the manufacturer recall remedy.
  • Eligible recall work, including the listed inspections, software updates, grounding work, and air-bag replacement, is performed free of charge.
Can an independent shop fix a 2013 Mercedes-Benz C-Class recall?
  • No; only an authorized franchise dealer performs the manufacturer remedy for a 2013 Mercedes-Benz C-Class at no charge.
  • Mercedes-Benz of Tampa uses factory-trained technicians and manufacturer-approved service procedures for recall work.
Does an open recall affect the trade-in value of the 2013 Mercedes-Benz C-Class?
  • Buyers and dealers check recall status, so an open recall can affect the trade-in process for a 2013 Mercedes-Benz C-Class.
  • Use our trade-in page to begin the vehicle valuation process and ask about recall status.

Recall Service & Dealership Highlights

Address Safety Concerns

NHTSA recall information identifies risks involving emergency-call location accuracy, air-bag operation, air-bag inflators, and steering control. An inaccurate eCall location could delay emergency responders. An inflator may rupture and send sharp metal fragments toward occupants, while an air bag could deploy unexpectedly or fail to deploy as intended. A loose steering coupling bolt could contribute to a loss of steering and increase crash risk. Because these concerns involve safety systems and vehicle control, waiting can leave an unresolved risk in place. A free VIN check helps determine whether your vehicle requires a manufacturer remedy, and eligible recall repairs are completed at no charge by an authorized dealer.

Authorized Mercedes-Benz Care

Mercedes-Benz of Tampa provides authorized recall service for drivers throughout Tampa, FL, including nearby communities across the Tampa Bay area. Our factory-trained technicians use manufacturer diagnostic tools, approved procedures, and OEM parts when the recall remedy calls for replacement components. We can check your VIN, verify the vehicle’s recall status, and complete the manufacturer remedy at no charge when applicable. Visit Mercedes-Benz of Tampa at 4400 N. Dale Mabry Hwy or schedule an appointment with our service team. We are here to make an important safety repair straightforward, professional, and reassuring.

Take the Next Step

Start by locating your VIN and contacting Mercedes-Benz of Tampa for a complimentary recall check. Bring the vehicle to our Tampa service department so a technician can confirm whether a campaign applies and perform the manufacturer remedy when needed. If you are unsure whether a prior repair was completed, still schedule service; uncertainty is a reason to verify, not a reason to delay. Schedule service online, review service specials, or contact the dealership at 813-543-8419. Our team will help you move from concern to a clear next step.

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