Mercedes-Benz of Tampa

2013 Mercedes-Benz S-Class Recall

Mercedes-Benz S-Class Recall service at Mercedes-Benz of Tampa in Tampa, FL

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Frequently asked questions

Recall Summary

3 recalls found · All repairs FREE

Communication Software

FREE1 OPEN RECALL

NHTSA campaign 19V787000 · 24,226 vehicles affected

Defect

Mercedes-Benz USA, LLC. (MBUSA) is recalling certain 2013-2017 vehicles due to a software fault that may cause the date and time for the emergency call system (eCall) to differ from the actual date and time, potentially relaying an inaccurate vehicle location. For a full list of the affected models visit: https://static.nhtsa.gov/odi/rcl/2019/RMISC-19V787-4620.pdf

Consequence

An inaccurate vehicle location may delay emergency responders, increasing the risk of injury.

Corrective Action

MBUSA has initiated an Over the Air (OTA) remote update. MBUSA will also notify owners, and dealers will check software for a successful OTA or update the communication module software as needed, free of charge. The recall began December 23, 2019. Owners may contact MBUSA customer service at 1-800-367-6372. MBUSA's number for this recall is 2019120008.

Communication Software1

FREE1 OPEN RECALL

NHTSA campaign 19V787000 · 24,226 vehicles affected

Defect

Consequence

An inaccurate vehicle location may delay emergency responders, increasing the risk of injury.

Corrective Action

Exterior Lighting1

FREE1 OPEN RECALL

NHTSA campaign 15V137000 · 30,141 vehicles affected

Defect

Mercedes-Benz USA, LLC. (MBUSA) is recalling certain model year 2015 CLS 400 and CLS 400 4matic, 2012-2015 CLS 550 and CLS 550 4matic, 2012-2013 CLS 63, 2014 CLS 63, and 2014-2015 CLS 63P. The affected vehicles have LED tail lights that may not light on the sides, reducing the rear side visibility of the vehicle. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) No. 108, Lamps

Consequence

Reduced rear side marker illumination may prevent other drivers from seeing the vehicle, increasing the risk of a crash.

Corrective Action

MBUSA will notify owners, and dealers will update the lighting controller software, free of charge. The recall began April 6, 2015. Owners may contact MBUSA customer service at 1-800-367-6372. MBUSA's number for this recall is 2015030005.

Hood1

FREE1 OPEN RECALL

NHTSA campaign 15V088000 · 147,224 vehicles affected

Defect

Mercedes-Benz USA, LLC. (MBUSA) is recalling certain model year 2013-2015 E350 Sedan, E350 4Matic Sedan, E350 4Matic Station Wagon, E400 Hybrid Sedan, CLS 550 CGI, and CLS550 4Matic, 2013-2014 E550 4Matic Sedan, 2013 E63 Sedan, E63 Station Wagon and CLS63, 2014-2015 CLS63 4Matic, E63 4Matic Sedan, E63 4Matic Sedan S

Consequence

If the rubber seal falls into the engine compartment, it may contact parts of the exhaust system, increasing the risk of a fire.

Corrective Action

MBUSA will notify owners, and dealers will attach four additional retaining clips to the rubber seal, free of charge. The recall began March 6, 2015. Owners may contact MBUSA customer service at 1-201-573-5339. MBUSA's number for this recall is 2015020001.

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Frequently Asked Questions

5 common questions answered

What recalls has NHTSA issued for the 2013 Mercedes-Benz S-Class?

NHTSA recall information identifies three recalls for the 2013 Mercedes-Benz S-Class involving Communication Software, Exterior Lighting, and Hood.
The Communication Software recall concerns possible inaccurate emergency-call vehicle location information.
The Exterior Lighting recall concerns LED tail lights that may not illuminate on the sides.
The Hood recall concerns a rubber seal that may contact exhaust components and increase fire risk.

How do I check if my 2013 Mercedes-Benz S-Class has an open recall?

You can check your VIN at NHTSA.gov or receive a free VIN check at the Mercedes-Benz of Tampa service department.
The service team can verify open recall status and explain the manufacturer remedy.
Use the online link to schedule an appointment for assistance.

How much does a 2013 Mercedes-Benz S-Class recall repair cost?

A 2013 Mercedes-Benz S-Class recall repair costs nothing at an authorized dealer because the manufacturer safety remedy is performed at no charge to the owner.
Applicable remedies may include software updates, a communication-module update, or installation of retaining clips.

Can an independent shop fix a 2013 Mercedes-Benz S-Class recall?

No; only an authorized franchise dealer performs the manufacturer recall remedy at no charge.
Authorized technicians have access to manufacturer diagnostic tools, repair procedures, and approved parts for recall work.

Does an open recall affect the trade-in value of the 2013 Mercedes-Benz S-Class?

Buyers and dealers check recall status, so completing an open recall can support a smoother trade-in evaluation.
When you are ready, use our trade-in page to begin the vehicle valuation process.

Recall Service & Dealership Highlights

Protect Your Safety

NHTSA recall information identifies three safety concerns associated with the 2013 Mercedes-Benz S-Class. A communication software fault may send an inaccurate location through the emergency call system, potentially delaying responders. An exterior-lighting issue may prevent the sides of LED tail lights from illuminating, reducing rear visibility and increasing crash risk. A hood-seal issue may allow the seal to contact exhaust components, increasing the risk of fire. Waiting leaves uncertainty about whether the correct remedy was completed. A free VIN check helps identify an open recall, and an authorized dealer can perform the manufacturer remedy without charge when applicable.

Factory-Trained Recall Care

Mercedes-Benz of Tampa provides recall support for drivers in Tampa, Florida, and nearby communities including Carrollwood, West Tampa, Town 'n' Country, and Temple Terrace. Factory-trained technicians use manufacturer diagnostic tools to verify communication software, lighting-control updates, and hood-seal concerns. They follow Mercedes-Benz repair procedures and use OEM parts when the remedy requires replacement or added hardware. Recall work is the manufacturer’s responsibility and is performed at no charge to the owner by an authorized franchise dealer. Visit Mercedes-Benz of Tampa at 4400 N. Dale Mabry Hwy for knowledgeable, reassuring service from a team familiar with Mercedes-Benz vehicles.

Start With a Free VIN Check

Begin by locating your VIN and contacting Mercedes-Benz of Tampa’s service department. The team can check for open recalls, explain what the manufacturer remedy involves, and help determine whether a previous repair was completed. Bring the vehicle in for inspection and schedule service even if you are unsure that a recall applies, because the VIN check is free. If a remedy is open, the authorized service team can complete it at no charge. Use the online tools to schedule an appointment, select a convenient visit time, and take the next step toward driving with greater confidence in Tampa.