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Mercedes-Benz of Tampa
Mercedes-Benz SL-Class Recall service at Mercedes-Benz of Tampa in Tampa, FL
SCHEDULE NOWFrequently asked questionsNHTSA campaign 19V787000 · 24,226 vehicles affected
Defect
Mercedes-Benz USA, LLC. (MBUSA) is recalling certain 2013-2017 vehicles due to a software fault that may cause the date and time for the emergency call system (eCall) to differ from the actual date and time, potentially relaying an inaccurate vehicle location. For a full list of the affected models visit: https://static.nhtsa.gov/odi/rcl/2019/RMISC-19V787-4620.pdf
Consequence
An inaccurate vehicle location may delay emergency responders, increasing the risk of injury.
Corrective Action
MBUSA has initiated an Over the Air (OTA) remote update. MBUSA will also notify owners, and dealers will check software for a successful OTA or update the communication module software as needed, free of charge. The recall began December 23, 2019. Owners may contact MBUSA customer service at 1-800-367-6372. MBUSA's number for this recall is 2019120008.
NHTSA campaign 16V899000 · 70 vehicles affected
Defect
Mercedes-Benz USA, LLC. (MBUSA) is recalling certain model year 2013-2015 SL550, 2013-2014 SL63 AMG, 2014-2016 E350, 2014 E350 Cabriolet, E350 Coupe, 2014-2015 S550, 2015 E350 Bluetec, 2015-2016 E400, 2016 E550 Coupe, and Maybach S600 vehicles manufactured August 23, 2012, to August 14, 2015. The affected vehicles use an electric power steering system that may have improperly soldered contacts inside the control unit, potentially resulting in the power steering system deactivating while driving.
Consequence
If the control unit pins lose connection, there would be a loss of electric power steering assist, increasing the risk of a crash. The increase in pin contact resistance can also increase the risk of a fire, even while the vehicle is parked and ignition is off.
Corrective Action
MBUSA will notify owners, and dealers will replace the electric power steering control unit, free of charge. The recall is expected to begin during February 2017. Owners may contact MBUSA customer service at 1-800-367-6372.
NHTSA campaign 13V542000 · 130 vehicles affected
Defect
Mercedes-Benz (Mercedes) is recalling certain model year 2013 SL63, SL550, and SL65 vehicles manufactured January 16, 2013, through April 30, 2013. The affected vehicles are equipped with an occupant classification system (OCS) that may not detect a very light person sitting in the front passenger seat.
Consequence
If the OCS does not detect a very light person sitting in the seat, the passenger side air bag would be turned off. In the event of a crash necessitating side air bag deployment, the passenger would be at an increased risk of injury.
Corrective Action
Mercedes will notify owners, and dealers will replace the passenger side seat cushion including the OCS. The recall is expected to begin in December 2013. Owners may contact Mercedes at 1-201-573-0600.
NHTSA campaign 12V478000 · 432 vehicles affected
Defect
Mercedes-Benz is recalling certain model year 2013 SL-Class vehicles manufactured from December 19, 2011, through May 31, 2012 originally equipped with R1234yf refrigerant. Daimler AG (DAG), the parent company of Mercedes-Benz, conducted product testing of a vehicle, not sold in the US, but equipped with the same refrigerant. According to Mercedes-Benz, the testing was designed to replicate worst-case conditions expected in a severe frontal crash that would cause a rupture of the air conditioner refriger
Consequence
The testing conducted by DAG determined that the escaping R1234yf refrigerant may ignite under specific conditions. The resulting fire could spread to additional combustible materials.
Corrective Action
Mercedes-Benz will notify owners, and dealers will replace the R1234yf refrigerant with R134a along with new refrigerant lines (hoses) designed specifically for R134a. The remedy will be provided free of charge. The safety recall is expected to begin during October 2012. Owners may contact Mercedes-Benz at 1-800-367-6372.
NHTSA campaign 19V787000 · 24,226 vehicles affected
Defect
Mercedes-Benz USA, LLC. (MBUSA) is recalling certain 2013-2017 vehicles due to a software fault that may cause the date and time for the emergency call system (eCall) to differ from the actual date and time, potentially relaying an inaccurate vehicle location. For a full list of the affected models visit: https://static.nhtsa.gov/odi/rcl/2019/RMISC-19V787-4620.pdf
Consequence
An inaccurate vehicle location may delay emergency responders, increasing the risk of injury.
Corrective Action
MBUSA has initiated an Over the Air (OTA) remote update. MBUSA will also notify owners, and dealers will check software for a successful OTA or update the communication module software as needed, free of charge. The recall began December 23, 2019. Owners may contact MBUSA customer service at 1-800-367-6372. MBUSA's number for this recall is 2019120008.
NHTSA campaign 16V899000 · 70 vehicles affected
Defect
Mercedes-Benz USA, LLC. (MBUSA) is recalling certain model year 2013-2015 SL550, 2013-2014 SL63 AMG, 2014-2016 E350, 2014 E350 Cabriolet, E350 Coupe, 2014-2015 S550, 2015 E350 Bluetec, 2015-2016 E400, 2016 E550 Coupe, and Maybach S600 vehicles manufactured August 23, 2012, to August 14, 2015. The affected vehicles use an electric power steering system that may have improperly soldered contacts inside the control unit, potentially resulting in the power steering system deactivating while driving.
Consequence
If the control unit pins lose connection, there would be a loss of electric power steering assist, increasing the risk of a crash. The increase in pin contact resistance can also increase the risk of a fire, even while the vehicle is parked and ignition is off.
Corrective Action
MBUSA will notify owners, and dealers will replace the electric power steering control unit, free of charge. The recall is expected to begin during February 2017. Owners may contact MBUSA customer service at 1-800-367-6372.
NHTSA campaign 13V542000 · 130 vehicles affected
Defect
Mercedes-Benz (Mercedes) is recalling certain model year 2013 SL63, SL550, and SL65 vehicles manufactured January 16, 2013, through April 30, 2013. The affected vehicles are equipped with an occupant classification system (OCS) that may not detect a very light person sitting in the front passenger seat.
Consequence
If the OCS does not detect a very light person sitting in the seat, the passenger side air bag would be turned off. In the event of a crash necessitating side air bag deployment, the passenger would be at an increased risk of injury.
Corrective Action
Mercedes will notify owners, and dealers will replace the passenger side seat cushion including the OCS. The recall is expected to begin in December 2013. Owners may contact Mercedes at 1-201-573-0600.
NHTSA campaign 12V478000 · 432 vehicles affected
Defect
Mercedes-Benz is recalling certain model year 2013 SL-Class vehicles manufactured from December 19, 2011, through May 31, 2012 originally equipped with R1234yf refrigerant. Daimler AG (DAG), the parent company of Mercedes-Benz, conducted product testing of a vehicle, not sold in the US, but equipped with the same refrigerant. According to Mercedes-Benz, the testing was designed to replicate worst-case conditions expected in a severe frontal crash that would cause a rupture of the air conditioner refriger
Consequence
The testing conducted by DAG determined that the escaping R1234yf refrigerant may ignite under specific conditions. The resulting fire could spread to additional combustible materials.
Corrective Action
Mercedes-Benz will notify owners, and dealers will replace the R1234yf refrigerant with R134a along with new refrigerant lines (hoses) designed specifically for R134a. The remedy will be provided free of charge. The safety recall is expected to begin during October 2012. Owners may contact Mercedes-Benz at 1-800-367-6372.
5 common questions answered
NHTSA recall information identifies four potential safety concerns for certain 2013 Mercedes-Benz SL-Class vehicles. A communication software fault may send emergency responders an inaccurate vehicle location. A steering control-unit issue may cause loss of electric power steering assist and may increase fire risk. An occupant classification problem may turn off the passenger-side air bag for a very light occupant, while certain air-conditioner refrigerant systems may create a fire risk after a severe frontal crash. Waiting can leave a known safety concern unresolved. A free VIN check and manufacturer remedy can provide reassurance and address an open campaign promptly.
Mercedes-Benz of Tampa provides authorized recall service for drivers throughout Tampa, FL, and nearby communities. Our factory-trained technicians use manufacturer diagnostic tools to verify the VIN, identify applicable campaigns, and follow Mercedes-Benz repair procedures. When an open recall applies, the manufacturer remedy is completed at no charge to the owner. OEM parts and required software updates help ensure the repair matches the campaign instructions. Visit our service department at 4400 N. Dale Mabry Hwy for knowledgeable support from a team familiar with Mercedes-Benz vehicles and their safety systems.
Start by locating your VIN and arranging a recall check with Mercedes-Benz of Tampa. Bring the vehicle to our Tampa service department so a trained technician can verify open campaigns and complete any applicable remedy. If you are unsure whether a previous owner completed a repair, still schedule service because the VIN check is free. Our team can explain the next steps clearly and help you move forward with confidence. Do not delay a safety question simply because you have not noticed a problem; recalls address risks that may not produce warning signs first.
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