Mercedes-Benz of Tampa

2013 Mercedes-Benz SLK-Class Recall

Mercedes-Benz SLK-Class Recall service at Mercedes-Benz of Tampa in Tampa, FL

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Frequently asked questions

Recall Summary

2 recalls found · All repairs FREE

Communication Software

FREE1 OPEN RECALL

NHTSA campaign 19V787000 · 24,226 vehicles affected

Defect

Mercedes-Benz USA, LLC. (MBUSA) is recalling certain 2013-2017 vehicles due to a software fault that may cause the date and time for the emergency call system (eCall) to differ from the actual date and time, potentially relaying an inaccurate vehicle location. For a full list of the affected models visit: https://static.nhtsa.gov/odi/rcl/2019/RMISC-19V787-4620.pdf

Consequence

An inaccurate vehicle location may delay emergency responders, increasing the risk of injury.

Corrective Action

MBUSA has initiated an Over the Air (OTA) remote update. MBUSA will also notify owners, and dealers will check software for a successful OTA or update the communication module software as needed, free of charge. The recall began December 23, 2019. Owners may contact MBUSA customer service at 1-800-367-6372. MBUSA's number for this recall is 2019120008.

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Frequently Asked Questions

5 common questions answered

What recalls has NHTSA issued for the 2013 Mercedes-Benz SLK-Class?

NHTSA has issued two recalls for the 2013 Mercedes-Benz SLK-Class: Communication Software and Air Bag.
The Communication Software recall addresses an emergency call system date-and-time fault that may relay an inaccurate vehicle location.
The Air Bag recall addresses an occupant classification system that may deactivate the passenger airbag when protection may be needed.

How do I check if my 2013 Mercedes-Benz SLK-Class has an open recall?

You can check your VIN at NHTSA.gov or receive a free VIN check at the Mercedes-Benz of Tampa service department.
A VIN check identifies whether a recall remedy remains open for your specific vehicle.
If you are unsure whether a previous recall repair was completed, schedule an appointment for assistance.

How much does a 2013 Mercedes-Benz SLK-Class recall repair cost?

A 2013 Mercedes-Benz SLK-Class recall repair is free at an authorized dealer when the vehicle is covered by the applicable manufacturer recall.
Recall remedies are performed according to the manufacturer's instructions.
Our team can check the VIN and explain the applicable remedy before work begins.

Can an independent shop fix a 2013 Mercedes-Benz SLK-Class recall?

No; only an authorized franchise dealer performs the manufacturer recall remedy at no charge.
Mercedes-Benz of Tampa uses factory-trained technicians and manufacturer diagnostic equipment for recall service.
Contact the service department to confirm the correct repair for your vehicle.

Does an open recall affect the trade-in value of the 2013 Mercedes-Benz SLK-Class?

Buyers and dealers check recall status, so completing an open recall can help keep the trade-in process clear.
When you are ready to discuss your vehicle, visit our trade-in page.
We can help you understand recall status before you make your next vehicle decision.

Recall Service & Dealership Highlights

Safety Comes First

NHTSA recall information identifies two safety concerns for the 2013 Mercedes-Benz SLK-Class. A Communication Software fault may cause the eCall system to transmit an inaccurate vehicle location, which could delay emergency responders and increase the risk of injury. An Air Bag recall involves the occupant classification system; if it incorrectly identifies a very light passenger as a child seat, the passenger airbag could be deactivated during a crash when deployment is needed. Waiting leaves uncertainty around systems designed to protect occupants and support emergency response. A free VIN check quickly shows whether either remedy remains open, so you can make an informed decision and address a safety issue without delay.

Authorized Recall Expertise

Mercedes-Benz of Tampa serves drivers throughout Tampa, FL, including nearby communities across the Tampa Bay area. Our factory-trained technicians follow manufacturer repair procedures and use Mercedes-Benz diagnostic tools to verify software updates, inspect recall conditions, and complete applicable remedies with OEM parts. The Communication Software remedy may involve confirming a successful over-the-air update or updating the communication module, while the Air Bag remedy may involve replacing the passenger-side seat cushion and occupant classification system. Recall repairs are performed at no charge when covered by the manufacturer. Visit us at 4400 N. Dale Mabry Hwy for knowledgeable, reassuring service from an authorized franchise dealer.

Take the Next Step

Start by locating your vehicle identification number and requesting a recall check with Mercedes-Benz of Tampa. Bring the vehicle in if the VIN shows an open campaign, and schedule service even if you are unsure whether a prior owner completed the repair. Our team can verify the status, explain the manufacturer remedy, and help coordinate the visit. The VIN check is free, and applicable recall repairs are performed at no charge. If you have questions before arriving, call Mercedes-Benz of Tampa at 813-543-8419. Prompt action helps replace uncertainty with a clear plan for your SLK-Class.