Mercedes-Benz of Tampa

2014 Mercedes-Benz B-Class Electric Drive Recall

Mercedes-Benz B-Class Electric Drive Recall service at Mercedes-Benz of Tampa in Tampa, FL

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Frequently asked questions

Recall Summary

2 recalls found · All repairs FREE

Communication Software

FREE1 OPEN RECALL

NHTSA campaign 19V787000 · 24,226 vehicles affected

Defect

Mercedes-Benz USA, LLC. (MBUSA) is recalling certain 2013-2017 vehicles due to a software fault that may cause the date and time for the emergency call system (eCall) to differ from the actual date and time, potentially relaying an inaccurate vehicle location. For a full list of the affected models visit: https://static.nhtsa.gov/odi/rcl/2019/RMISC-19V787-4620.pdf

Consequence

An inaccurate vehicle location may delay emergency responders, increasing the risk of injury.

Corrective Action

MBUSA has initiated an Over the Air (OTA) remote update. MBUSA will also notify owners, and dealers will check software for a successful OTA or update the communication module software as needed, free of charge. The recall began December 23, 2019. Owners may contact MBUSA customer service at 1-800-367-6372. MBUSA's number for this recall is 2019120008.

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Frequently Asked Questions

5 common questions answered

What recalls has NHTSA issued for the 2014 Mercedes-Benz B-Class Electric Drive?

NHTSA has issued two recalls for the 2014 Mercedes-Benz B-Class Electric Drive: one for Communication Software and one for the Battery.
The Communication Software recall concerns potentially inaccurate emergency-call vehicle location information.
The Battery recall concerns a software communication error that may cause temporary loss of propulsion.

How do I check if my 2014 Mercedes-Benz B-Class Electric Drive has an open recall?

You can check your 2014 Mercedes-Benz B-Class Electric Drive at NHTSA.gov or receive a free VIN check at our service department.
Mercedes-Benz of Tampa can verify the vehicle’s recall status and explain the next step.

How much does a 2014 Mercedes-Benz B-Class Electric Drive recall repair cost?

A 2014 Mercedes-Benz B-Class Electric Drive recall repair is free at an authorized dealer.
The manufacturer specifies the remedy, and eligible safety recall work is performed at no charge to the owner.

Can an independent shop fix a 2014 Mercedes-Benz B-Class Electric Drive recall?

No; only an authorized franchise dealer performs the manufacturer remedy for a 2014 Mercedes-Benz B-Class Electric Drive at no charge.
An authorized dealer has the manufacturer process and diagnostic equipment needed for recall completion.

Does an open recall affect the trade-in value of the 2014 Mercedes-Benz B-Class Electric Drive?

Buyers and dealers check recall status, so completing an open recall can help keep the trade-in process moving; use our trade-in page to get started.
Mercedes-Benz of Tampa can check the VIN while you discuss your vehicle’s next step.

Recall Service & Dealership Highlights

Address Safety Concerns

The two NHTSA recalls involve communication software and the battery-related electric drive system. A software fault could cause the eCall system to transmit an inaccurate vehicle location, potentially delaying emergency responders and increasing the risk of injury. A separate communication error could shut down the electric powertrain, temporarily immobilizing the vehicle and creating a loss of propulsion power; a stall raises crash risk. Waiting can leave these concerns unresolved. A prompt VIN check identifies whether either manufacturer remedy remains open, and eligible recall repairs are completed free of charge by an authorized dealer.

Authorized Mercedes-Benz Care

Mercedes-Benz of Tampa serves drivers throughout Tampa, FL, and nearby communities with recall support from factory-trained technicians. Our team uses manufacturer diagnostic tools and OEM parts or software procedures appropriate to the remedy, helping ensure the work follows Mercedes-Benz requirements. Recall repairs are performed at no charge to the owner when covered by the manufacturer campaign. We can explain the Communication Software and Battery recalls, check your VIN, and help you move forward with confidence. Visit Mercedes-Benz of Tampa at 4400 N. Dale Mabry Hwy, Tampa, FL 33614, for authorized service.

Take the Next Step

Start with your vehicle identification number, then contact Mercedes-Benz of Tampa to check for open recalls. Bring the vehicle in, or schedule an appointment even if you are unsure whether a previous repair was completed. The VIN check is free, and our service team can identify the applicable remedy and arrange the work. You can also schedule service online at a convenient time. Acting promptly helps address safety-related software concerns before they become a roadside or emergency situation.