Mercedes-Benz of Tampa

2014 Mercedes-Benz CLS-Class Recall

Mercedes-Benz CLS-Class Recall service at Mercedes-Benz of Tampa in Tampa, FL

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Frequently asked questions

Recall Summary

4 recalls found · All repairs FREE

Communication Software

FREE1 OPEN RECALL

NHTSA campaign 19V787000 · 24,226 vehicles affected

Defect

Mercedes-Benz USA, LLC. (MBUSA) is recalling certain 2013-2017 vehicles due to a software fault that may cause the date and time for the emergency call system (eCall) to differ from the actual date and time, potentially relaying an inaccurate vehicle location. For a full list of the affected models visit: https://static.nhtsa.gov/odi/rcl/2019/RMISC-19V787-4620.pdf

Consequence

An inaccurate vehicle location may delay emergency responders, increasing the risk of injury.

Corrective Action

MBUSA has initiated an Over the Air (OTA) remote update. MBUSA will also notify owners, and dealers will check software for a successful OTA or update the communication module software as needed, free of charge. The recall began December 23, 2019. Owners may contact MBUSA customer service at 1-800-367-6372. MBUSA's number for this recall is 2019120008.

Communication Software1

FREE1 OPEN RECALL

NHTSA campaign 19V787000 · 24,226 vehicles affected

Defect

Consequence

An inaccurate vehicle location may delay emergency responders, increasing the risk of injury.

Corrective Action

Air Bag1

FREE1 OPEN RECALL

NHTSA campaign 17V177000 · 51 vehicles affected

Defect

Mercedes-Benz USA, LLC (MBUSA) is recalling certain 2016 AMG GT-S, GLC300, CLA250 and GLE300d 4Matic vehicles, 2013 C250, E350 BlueTec and G63 AMG vehicles, 2008-2014 C300 vehicles, 2013-2014 C300 4Matic and ML350 4Matic vehicles, 2009 C350 vehicles, 2014 CLS550, E350 4Matic, E350 Coupe 4Matic, E350 Wagon 4Matic, GLK350 and SL550 vehicles, 2012 CLS550 4Matic vehicles, 2012-2016 E350 vehicles, 2016-2017 GL450 4Matic vehicles, 2012-2014 ML350 4Matic BlueTec vehicles, 2015 S550, S550 4Matic and C300 4Matic Sed

Consequence

If the air bags do not deploy as intended in the event of a crash, there would be an increased risk of injury in the event of a crash.

Corrective Action

MBUSA will notify owners, and dealers will update software in the affected control units, free of charge. The recall began April 2017. Owners may contact MBUSA customer service at 1-800-367-6372.

Exterior Lighting1

FREE1 OPEN RECALL

NHTSA campaign 15V137000 · 30,141 vehicles affected

Defect

Mercedes-Benz USA, LLC. (MBUSA) is recalling certain model year 2015 CLS 400 and CLS 400 4matic, 2012-2015 CLS 550 and CLS 550 4matic, 2012-2013 CLS 63, 2014 CLS 63, and 2014-2015 CLS 63P. The affected vehicles have LED tail lights that may not light on the sides, reducing the rear side visibility of the vehicle. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) No. 108, Lamps

Consequence

Reduced rear side marker illumination may prevent other drivers from seeing the vehicle, increasing the risk of a crash.

Corrective Action

MBUSA will notify owners, and dealers will update the lighting controller software, free of charge. The recall began April 6, 2015. Owners may contact MBUSA customer service at 1-800-367-6372. MBUSA's number for this recall is 2015030005.

Hood1

FREE1 OPEN RECALL

NHTSA campaign 15V088000 · 147,224 vehicles affected

Defect

Mercedes-Benz USA, LLC. (MBUSA) is recalling certain model year 2013-2015 E350 Sedan, E350 4Matic Sedan, E350 4Matic Station Wagon, E400 Hybrid Sedan, CLS 550 CGI, and CLS550 4Matic, 2013-2014 E550 4Matic Sedan, 2013 E63 Sedan, E63 Station Wagon and CLS63, 2014-2015 CLS63 4Matic, E63 4Matic Sedan, E63 4Matic Sedan S

Consequence

If the rubber seal falls into the engine compartment, it may contact parts of the exhaust system, increasing the risk of a fire.

Corrective Action

MBUSA will notify owners, and dealers will attach four additional retaining clips to the rubber seal, free of charge. The recall began March 6, 2015. Owners may contact MBUSA customer service at 1-201-573-5339. MBUSA's number for this recall is 2015020001.

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Frequently Asked Questions

5 common questions answered

What recalls has NHTSA issued for the 2014 Mercedes-Benz CLS-Class?

NHTSA has issued four recalls for the 2014 Mercedes-Benz CLS-Class involving Communication Software, Air Bag, Exterior Lighting, and Hood components.
The Communication Software recall concerns an inaccurate emergency-call vehicle location.
The Air Bag recall concerns deployment as intended in a crash.
The Exterior Lighting recall concerns reduced rear side visibility.
The Hood recall concerns a rubber seal that may contact exhaust parts and increase fire risk.

How do I check if my 2014 Mercedes-Benz CLS-Class has an open recall?

You can check your 2014 Mercedes-Benz CLS-Class by VIN at NHTSA.gov or receive a free VIN check at our service department.
Mercedes-Benz of Tampa can verify open recall status and explain the manufacturer remedy.
If you are uncertain whether earlier work was completed, schedule an appointment.

How much does a 2014 Mercedes-Benz CLS-Class recall repair cost?

A 2014 Mercedes-Benz CLS-Class recall repair costs nothing at an authorized dealer when the repair is covered by the manufacturer safety recall.
The prescribed software, lighting, or hood repair is performed at no charge to the owner.

Can an independent shop fix a 2014 Mercedes-Benz CLS-Class recall?

No; only an authorized franchise dealer performs the manufacturer remedy for a 2014 Mercedes-Benz CLS-Class recall at no charge.
An authorized dealer can verify the VIN and document completion of the recall repair.

Does an open recall affect the trade-in value of the 2014 Mercedes-Benz CLS-Class?

Buyers and dealers check recall status, so completing an open recall can help provide a clearer trade-in evaluation for a 2014 Mercedes-Benz CLS-Class; visit our trade-in page.
A free VIN check helps identify whether recall work remains open before you trade.

Recall Service & Dealership Highlights

Safety Comes First

NHTSA recall information identifies four safety concerns associated with the 2014 Mercedes-Benz CLS-Class. Communication software may relay an inaccurate emergency-call location, potentially delaying responders. Air-bag control-unit software may affect deployment as intended in a crash. LED tail lights may lack rear side illumination, making the vehicle harder for other drivers to see. A hood seal may contact exhaust components and increase fire risk. Waiting leaves a safety issue unresolved, even when the vehicle seems to drive normally. A VIN check determines whether a remedy remains open, and recall repairs are performed at no charge when covered by the manufacturer.

Factory-Trained Recall Care

Mercedes-Benz of Tampa provides recall service in Tampa, FL, for drivers from nearby communities throughout the Tampa Bay area. Factory-trained technicians use manufacturer diagnostic tools to verify the VIN, identify the applicable campaign, and confirm that the remedy is completed correctly. OEM parts and manufacturer procedures support the repair, whether the campaign calls for software updates or added hood-seal retaining clips. The recall remedy is free to the owner when covered by the manufacturer safety campaign. Call Mercedes-Benz of Tampa at 813-543-8419 to discuss your vehicle and arrange convenient service.

Take the Next Step

Start with a VIN check, then bring your 2014 Mercedes-Benz CLS-Class to Mercedes-Benz of Tampa if an open campaign is identified. If you are unsure whether a prior owner completed the work, schedule service anyway—the check is free. Our team can review recall status, explain the manufacturer remedy, and arrange the required repair. Bring your vehicle to 4400 N. Dale Mabry Hwy in Tampa, FL, or call 813-543-8419. Taking action now helps avoid unnecessary uncertainty and puts manufacturer-directed safety work in the hands of trained professionals.