Mercedes-Benz of Tampa

2014 Mercedes-Benz S-Class Recall

Mercedes-Benz S-Class Recall service at Mercedes-Benz of Tampa in Tampa, FL

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Frequently asked questions

Recall Summary

9 recalls found · All repairs FREE

Communication Software

FREE2 OPEN RECALLS

NHTSA campaign 19V787000 · 24,226 vehicles affected

Defect

Mercedes-Benz USA, LLC. (MBUSA) is recalling certain 2013-2017 vehicles due to a software fault that may cause the date and time for the emergency call system (eCall) to differ from the actual date and time, potentially relaying an inaccurate vehicle location. For a full list of the affected models visit: https://static.nhtsa.gov/odi/rcl/2019/RMISC-19V787-4620.pdf

Consequence

An inaccurate vehicle location may delay emergency responders, increasing the risk of injury.

Corrective Action

MBUSA has initiated an Over the Air (OTA) remote update. MBUSA will also notify owners, and dealers will check software for a successful OTA or update the communication module software as needed, free of charge. The recall began December 23, 2019. Owners may contact MBUSA customer service at 1-800-367-6372. MBUSA's number for this recall is 2019120008.

Communication Software2

FREE2 OPEN RECALLS

NHTSA campaign 19V787000 · 24,226 vehicles affected

Defect

Consequence

An inaccurate vehicle location may delay emergency responders, increasing the risk of injury.

Corrective Action

Air Bag1

FREE1 OPEN RECALL

NHTSA campaign 17V177000 · 51 vehicles affected

Defect

Mercedes-Benz USA, LLC (MBUSA) is recalling certain 2016 AMG GT-S, GLC300, CLA250 and GLE300d 4Matic vehicles, 2013 C250, E350 BlueTec and G63 AMG vehicles, 2008-2014 C300 vehicles, 2013-2014 C300 4Matic and ML350 4Matic vehicles, 2009 C350 vehicles, 2014 CLS550, E350 4Matic, E350 Coupe 4Matic, E350 Wagon 4Matic, GLK350 and SL550 vehicles, 2012 CLS550 4Matic vehicles, 2012-2016 E350 vehicles, 2016-2017 GL450 4Matic vehicles, 2012-2014 ML350 4Matic BlueTec vehicles, 2015 S550, S550 4Matic and C300 4Matic Sed

Consequence

If the air bags do not deploy as intended in the event of a crash, there would be an increased risk of injury in the event of a crash.

Corrective Action

MBUSA will notify owners, and dealers will update software in the affected control units, free of charge. The recall began April 2017. Owners may contact MBUSA customer service at 1-800-367-6372.

Exterior Lighting1

FREE1 OPEN RECALL

NHTSA campaign 15V137000 · 30,141 vehicles affected

Defect

Mercedes-Benz USA, LLC. (MBUSA) is recalling certain model year 2015 CLS 400 and CLS 400 4matic, 2012-2015 CLS 550 and CLS 550 4matic, 2012-2013 CLS 63, 2014 CLS 63, and 2014-2015 CLS 63P. The affected vehicles have LED tail lights that may not light on the sides, reducing the rear side visibility of the vehicle. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) No. 108, Lamps

Consequence

Reduced rear side marker illumination may prevent other drivers from seeing the vehicle, increasing the risk of a crash.

Corrective Action

MBUSA will notify owners, and dealers will update the lighting controller software, free of charge. The recall began April 6, 2015. Owners may contact MBUSA customer service at 1-800-367-6372. MBUSA's number for this recall is 2015030005.

Hood1

FREE1 OPEN RECALL

NHTSA campaign 15V088000 · 147,224 vehicles affected

Defect

Mercedes-Benz USA, LLC. (MBUSA) is recalling certain model year 2013-2015 E350 Sedan, E350 4Matic Sedan, E350 4Matic Station Wagon, E400 Hybrid Sedan, CLS 550 CGI, and CLS550 4Matic, 2013-2014 E550 4Matic Sedan, 2013 E63 Sedan, E63 Station Wagon and CLS63, 2014-2015 CLS63 4Matic, E63 4Matic Sedan, E63 4Matic Sedan S

Consequence

If the rubber seal falls into the engine compartment, it may contact parts of the exhaust system, increasing the risk of a fire.

Corrective Action

MBUSA will notify owners, and dealers will attach four additional retaining clips to the rubber seal, free of charge. The recall began March 6, 2015. Owners may contact MBUSA customer service at 1-201-573-5339. MBUSA's number for this recall is 2015020001.

Structure1

FREE1 OPEN RECALL

NHTSA campaign 21V197000 · 15,096 vehicles affected

Defect

Mercedes-Benz USA, LLC (MBUSA) is recalling certain 2017-2020 C300 Coupe, C43 Coupe AMG, C43 AMG, 2015-2020 C300, GLA250, 2016-2018 C350e, CLA45 Coupe AMG, 2015 C400, S65 AMG, 2015-2019 C63 AMG, 2016 C450, 2015-2016 GLA45 AMG, S600, 2016-2020 GLC300, 2017-2019 GLC43 AMG, GLE43 Coupe AMG, 2014-2019 CLA250 Coupe, 2014-2015 CLA45 AMG, 2018 GLC63 AMG, 2014-2017 S550, 2018-2020 S450, 2016-2019 GLE63 Coupe AMG, 2016 GLE450 Coupe, 2014-2020 S63 AMG, 2018-2019 S560, and 2019 GLC350e vehicles equipped with a panoram

Consequence

The adhesive bonding of the front panel might deteriorate, possibly causing the front panel to detach from the vehicle and become a road hazard, increasing the risk of a crash.

Corrective Action

MBUSA will notify owners, and dealers will replace the front panel, free of charge. The recall is expected to begin May 14, 2021. Owners may contact MBUSA customer service at 1-800-367-6372.

Steering1

FREE1 OPEN RECALL

NHTSA campaign 16V899000 · 70 vehicles affected

Defect

Mercedes-Benz USA, LLC. (MBUSA) is recalling certain model year 2013-2015 SL550, 2013-2014 SL63 AMG, 2014-2016 E350, 2014 E350 Cabriolet, E350 Coupe, 2014-2015 S550, 2015 E350 Bluetec, 2015-2016 E400, 2016 E550 Coupe, and Maybach S600 vehicles manufactured August 23, 2012, to August 14, 2015. The affected vehicles use an electric power steering system that may have improperly soldered contacts inside the control unit, potentially resulting in the power steering system deactivating while driving.

Consequence

If the control unit pins lose connection, there would be a loss of electric power steering assist, increasing the risk of a crash. The increase in pin contact resistance can also increase the risk of a fire, even while the vehicle is parked and ignition is off.

Corrective Action

MBUSA will notify owners, and dealers will replace the electric power steering control unit, free of charge. The recall is expected to begin during February 2017. Owners may contact MBUSA customer service at 1-800-367-6372.

Fuel System1

FREE1 OPEN RECALL

NHTSA campaign 15V652000 · 3,177 vehicles affected

Defect

Mercedes-Benz USA LLC (Mercedes-Benz) is recalling certain model year 2014 S63 AMG sedans and 2015-2016 S63 AMG 4Matic sedans and coupes manufactured May 14, 2013, to September 18, 2015. In the affected vehicles, due to a software error within the engine control unit, the vehicle may stall when coasting to a stop, such as at a traffic light.

Consequence

The vehicle stall may be interpreted by the driver to be a planned shut-down as part of the ECO-Start-function. However, the engine will not restart automatically after releasing the brake pedal, immobilizing the vehicle and increasing the risk of a crash.

Corrective Action

Mercedes-Benz will notify owners, and dealers will update the engine control unit software, free of charge. The recall BEGAN ON DECEMBER 2, 2015. Owners may contact Mercedes-Benz customer service at 1-800-367-6372. Mercedes-Benz's number for this recall is 2015100003.

Seat Belt1

FREE1 OPEN RECALL

NHTSA campaign 13V576000 · 290 vehicles affected

Defect

Mercedes-Benz USA, LLC (Mercedes-Benz) is recalling certain model year 2014 S550 vehicles manufactured April 11, 2013, through October 14, 2013. In the affected vehicles, the front seat belt anchor might not be installed correctly allowing it to come loose in a crash.

Consequence

If the seat belt anchor comes loose, in the event of a crash, the occupant may not be properly secured, increasing the risk of injury.

Corrective Action

Mercedes-Benz will notify owners, and dealers will inspect and correct the front seat belt anchor fitting, as necessary, free of charge. The recall is expected to begin in December 2013. Owners may contact Mercedes-Benz at 1-800-367-6372. Mercedes-Benz's recall number is 2013110008.

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Frequently Asked Questions

5 common questions answered

What recalls has NHTSA issued for the 2014 Mercedes-Benz S-Class?

NHTSA has issued 9 recalls for the 2014 Mercedes-Benz S-Class involving Communication Software, Air Bag, Exterior Lighting, Hood, Structure, Steering, Fuel System, and Seat Belt.
Communication Software accounts for two recalls; each other component accounts for one recall.

How do I check if my 2014 Mercedes-Benz S-Class has an open recall?

You can check your VIN at NHTSA.gov or receive a free VIN check at the Mercedes-Benz of Tampa service department.
The VIN check identifies open recall remedies specific to your vehicle.

How much does a 2014 Mercedes-Benz S-Class recall repair cost?

A 2014 Mercedes-Benz S-Class recall repair costs nothing at an authorized dealer because the manufacturer remedy is performed free of charge.
Bring the vehicle to Mercedes-Benz of Tampa so the team can verify eligibility and complete the applicable repair.

Can an independent shop fix a 2014 Mercedes-Benz S-Class recall?

No; only an authorized franchise dealer performs the manufacturer recall remedy at no charge.
Authorized technicians use manufacturer diagnostic tools and follow the specified repair procedure.

Does an open recall affect the trade-in value of the 2014 Mercedes-Benz S-Class?

Buyers and dealers check recall status, so completing an open remedy can make the trade-in process more straightforward; visit our trade-in page to begin.
Mercedes-Benz of Tampa can check the VIN before you discuss your vehicle’s next step.

Recall Service & Dealership Highlights

Safety Comes First

NHTSA recall information identifies issues that may affect emergency-call location accuracy, air-bag deployment, rear-side visibility, hood retention, panoramic-roof structure, electric steering assist, engine operation, and seat-belt anchoring. Depending on the affected component, the consequence may include delayed emergency response, greater injury risk in a crash, fire risk, a road hazard, loss of steering assistance, or an unexpected stall. Waiting can leave a known safety concern unresolved. Mercedes-Benz of Tampa can check your VIN and explain whether a manufacturer remedy applies. If you notice a safety concern or receive a recall notice, contact our service team promptly rather than continuing to delay inspection.

Authorized Mercedes-Benz Care

Mercedes-Benz of Tampa uses factory-trained technicians, manufacturer diagnostic tools, and OEM parts to complete recall remedies according to Mercedes-Benz procedures. When your VIN shows an open safety recall, the manufacturer-specified remedy is performed at no charge to the owner through our authorized franchise dealership. We proudly serve Tampa, FL, and nearby communities throughout the Tampa Bay area from 4400 N. Dale Mabry Hwy. Our team can verify the campaign, describe the repair, and help coordinate your visit. Choose the dealership equipped to understand your Mercedes-Benz vehicle and its manufacturer safety requirements.

Start With a Free VIN Check

Begin by contacting Mercedes-Benz of Tampa for a complimentary VIN check, even if you are unsure whether a recall repair was completed. If an open campaign appears, bring the vehicle to our service department so the authorized team can perform the applicable remedy. You can schedule an appointment online and select a convenient time. A VIN check helps remove uncertainty before your visit, while the completed manufacturer remedy helps address the safety concern without a repair charge. Take the next step today and let our team help you protect your vehicle and everyone who travels in it.