Mercedes-Benz of Tampa

2015 Mercedes-Benz CLS-Class Recall

Mercedes-Benz CLS-Class Recall service at Mercedes-Benz of Tampa in Tampa, FL

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Frequently asked questions

Recall Summary

4 recalls found · All repairs FREE

Communication Software

FREE1 OPEN RECALL

NHTSA campaign 19V787000 · 24,226 vehicles affected

Defect

Mercedes-Benz USA, LLC. (MBUSA) is recalling certain 2013-2017 vehicles due to a software fault that may cause the date and time for the emergency call system (eCall) to differ from the actual date and time, potentially relaying an inaccurate vehicle location. For a full list of the affected models visit: https://static.nhtsa.gov/odi/rcl/2019/RMISC-19V787-4620.pdf

Consequence

An inaccurate vehicle location may delay emergency responders, increasing the risk of injury.

Corrective Action

MBUSA has initiated an Over the Air (OTA) remote update. MBUSA will also notify owners, and dealers will check software for a successful OTA or update the communication module software as needed, free of charge. The recall began December 23, 2019. Owners may contact MBUSA customer service at 1-800-367-6372. MBUSA's number for this recall is 2019120008.

Communication Software1

FREE1 OPEN RECALL

NHTSA campaign 19V787000 · 24,226 vehicles affected

Defect

Consequence

An inaccurate vehicle location may delay emergency responders, increasing the risk of injury.

Corrective Action

Engine1

FREE1 OPEN RECALL

NHTSA campaign 15V505000 · 209 vehicles affected

Defect

Mercedes-Benz USA, LLC (MBUSA) is recalling certain model year 2016 Mercedes Benz E350, E400, E400 4Matic, E63 4M S AMG, E350 4Matic, E63-4M S AMG, 2015 CLS400, CLS400 4Matic, CLS550, CLS63-4M P" AMG

Consequence

If the rubber seal falls into the engine compartment, it may contact parts of the engine or exhaust system, increasing the risk of a fire.

Corrective Action

MBUSA will notify owners, and dealers will replace the rubber seal, in the engine compartment, free of charge. The recall began on September 2, 2015. MBUSA's number is 2015080001. Owners may contact MBUSA customer service at 1-201-573-5339.

Exterior Lighting1

FREE1 OPEN RECALL

NHTSA campaign 15V137000 · 30,141 vehicles affected

Defect

Mercedes-Benz USA, LLC. (MBUSA) is recalling certain model year 2015 CLS 400 and CLS 400 4matic, 2012-2015 CLS 550 and CLS 550 4matic, 2012-2013 CLS 63, 2014 CLS 63, and 2014-2015 CLS 63P. The affected vehicles have LED tail lights that may not light on the sides, reducing the rear side visibility of the vehicle. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) No. 108, Lamps

Consequence

Reduced rear side marker illumination may prevent other drivers from seeing the vehicle, increasing the risk of a crash.

Corrective Action

MBUSA will notify owners, and dealers will update the lighting controller software, free of charge. The recall began April 6, 2015. Owners may contact MBUSA customer service at 1-800-367-6372. MBUSA's number for this recall is 2015030005.

Hood1

FREE1 OPEN RECALL

NHTSA campaign 15V088000 · 147,224 vehicles affected

Defect

Mercedes-Benz USA, LLC. (MBUSA) is recalling certain model year 2013-2015 E350 Sedan, E350 4Matic Sedan, E350 4Matic Station Wagon, E400 Hybrid Sedan, CLS 550 CGI, and CLS550 4Matic, 2013-2014 E550 4Matic Sedan, 2013 E63 Sedan, E63 Station Wagon and CLS63, 2014-2015 CLS63 4Matic, E63 4Matic Sedan, E63 4Matic Sedan S

Consequence

If the rubber seal falls into the engine compartment, it may contact parts of the exhaust system, increasing the risk of a fire.

Corrective Action

MBUSA will notify owners, and dealers will attach four additional retaining clips to the rubber seal, free of charge. The recall began March 6, 2015. Owners may contact MBUSA customer service at 1-201-573-5339. MBUSA's number for this recall is 2015020001.

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Frequently Asked Questions

5 common questions answered

What recalls has NHTSA issued for the 2015 Mercedes-Benz CLS-Class?

NHTSA has issued four recalls for the 2015 Mercedes-Benz CLS-Class involving Communication Software, Engine, Exterior Lighting, and Hood.
The Communication Software recall concerns emergency call system timing and potentially inaccurate vehicle location.
The Engine and Hood recalls concern rubber seals that may contact engine or exhaust components and increase fire risk.
The Exterior Lighting recall concerns LED tail lights that may not illuminate on the sides and reduce rear-side visibility.

How do I check if my 2015 Mercedes-Benz CLS-Class has an open recall?

You can check your 2015 Mercedes-Benz CLS-Class by entering its VIN at NHTSA.gov or by requesting a free VIN check at our service department.
Mercedes-Benz of Tampa can identify open recalls and explain the manufacturer remedy.
To have the vehicle checked, schedule service with our Tampa team.

How much does a 2015 Mercedes-Benz CLS-Class recall repair cost?

A 2015 Mercedes-Benz CLS-Class recall repair costs nothing at an authorized dealer when the vehicle is covered by the manufacturer recall.
Recall remedies may include software updates, seal replacement, or installation of retaining clips, depending on the recall.
The VIN check confirms which remedy applies to your vehicle.

Can an independent shop fix a 2015 Mercedes-Benz CLS-Class recall?

No; only an authorized franchise dealer performs the manufacturer remedy for a 2015 Mercedes-Benz CLS-Class at no charge.
Authorized technicians have access to manufacturer procedures, diagnostic equipment, and OEM recall parts.
Mercedes-Benz of Tampa can perform the applicable remedy and document the completed work.

Does an open recall affect the trade-in value of the 2015 Mercedes-Benz CLS-Class?

Buyers and dealers check recall status when evaluating a 2015 Mercedes-Benz CLS-Class, so completing an open remedy can help keep the vehicle’s condition clearly documented.
Recall repairs are free at an authorized dealer and address the manufacturer’s safety concern.
When you are ready to discuss your vehicle, visit our trade-in page.

Recall Service & Dealership Highlights

Safety Starts With Action

NHTSA’s four recalls address risks that should not be ignored. A Communication Software fault may cause the emergency call system to send an inaccurate vehicle location, potentially delaying responders. Engine and Hood concerns involve rubber seals that may fall into the engine compartment and contact hot engine or exhaust components, increasing fire risk. An Exterior Lighting issue may prevent the sides of the LED tail lights from illuminating, reducing rear-side visibility and increasing crash risk. Waiting can leave a known safety concern unresolved. If you receive a notice, notice a related concern, or are uncertain about prior repairs, contact Mercedes-Benz of Tampa and schedule service.

Authorized Tampa Expertise

Mercedes-Benz of Tampa provides authorized recall service for drivers in Tampa, FL, and nearby communities. Our factory-trained technicians follow Mercedes-Benz repair procedures and use manufacturer diagnostic tools to verify software, lighting, and component concerns. When a recall calls for replacement or added retention, our team uses OEM parts and completes the manufacturer’s specified remedy. Recall repairs are performed at no charge to the owner when covered by the applicable campaign. Visit Mercedes-Benz of Tampa at 4400 N. Dale Mabry Hwy or call 813-543-8419 for assistance. Our goal is to make the process clear, convenient, and reassuring from the VIN check through completion.

Simple Steps to Get Started

Start by locating your VIN and requesting a recall check with Mercedes-Benz of Tampa. Bring the 2015 Mercedes-Benz CLS-Class to our service department so the team can confirm whether an open recall applies and perform the remedy required by the manufacturer. You do not need to wait until you are certain a recall is open; the VIN check is free, and our technicians can explain the next step. Even if you believe an earlier repair was completed, schedule an appointment so the status can be verified. Prompt action helps address safety concerns without an out-of-pocket recall repair charge.