Mercedes-Benz of Tampa

2015 Mercedes-Benz G-Class Recall

Mercedes-Benz G-Class Recall service at Mercedes-Benz of Tampa in Tampa, FL

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Frequently asked questions

Recall Summary

2 recalls found · All repairs FREE

Communication Software

FREE1 OPEN RECALL

NHTSA campaign 19V787000 · 24,226 vehicles affected

Defect

Mercedes-Benz USA, LLC. (MBUSA) is recalling certain 2013-2017 vehicles due to a software fault that may cause the date and time for the emergency call system (eCall) to differ from the actual date and time, potentially relaying an inaccurate vehicle location. For a full list of the affected models visit: https://static.nhtsa.gov/odi/rcl/2019/RMISC-19V787-4620.pdf

Consequence

An inaccurate vehicle location may delay emergency responders, increasing the risk of injury.

Corrective Action

MBUSA has initiated an Over the Air (OTA) remote update. MBUSA will also notify owners, and dealers will check software for a successful OTA or update the communication module software as needed, free of charge. The recall began December 23, 2019. Owners may contact MBUSA customer service at 1-800-367-6372. MBUSA's number for this recall is 2019120008.

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Frequently Asked Questions

5 common questions answered

What recalls has NHTSA issued for the 2015 Mercedes-Benz G-Class?

NHTSA has issued two recalls for the 2015 Mercedes-Benz G-Class: one involving Communication Software and one involving Steering.
The Communication Software recall concerns inaccurate emergency-call vehicle location information caused by a date-and-time software fault.
The Steering recall concerns possible steering coupling wear that may lead to loss of steering.

How do I check if my 2015 Mercedes-Benz G-Class has an open recall?

You can check your 2015 Mercedes-Benz G-Class VIN at NHTSA.gov or receive a free VIN check at the Mercedes-Benz of Tampa service department.
The check helps confirm whether a recall remains open for your specific vehicle.
You can schedule an appointment if you would like the dealership to review the vehicle and arrange the remedy.

How much does a 2015 Mercedes-Benz G-Class recall repair cost?

A 2015 Mercedes-Benz G-Class recall repair costs nothing at an authorized dealer because the manufacturer remedy is performed free of charge.
The Communication Software remedy may involve verifying an over-the-air update or updating the communication module software.
The Steering remedy involves replacement of the steering coupling when the remedy is available.

Can an independent shop fix a 2015 Mercedes-Benz G-Class recall?

No; only an authorized franchise dealer performs the manufacturer recall remedy at no charge.
Factory-trained technicians use manufacturer diagnostic tools and the procedures specified for the recall.
Mercedes-Benz of Tampa can check the VIN and explain the appropriate next step.

Does an open recall affect the trade-in value of the 2015 Mercedes-Benz G-Class?

Buyers and dealers check recall status when evaluating a 2015 Mercedes-Benz G-Class, so an open recall can affect the appraisal process.
Complete the free VIN check and use the trade-in page to begin discussing your vehicle.
Resolving an open safety campaign can provide clearer information during a trade-in conversation.

Recall Service & Dealership Highlights

Safety Comes First

NHTSA identifies two safety concerns associated with the 2015 Mercedes-Benz G-Class. A Communication Software fault may cause the eCall system to transmit an inaccurate vehicle location, potentially delaying emergency responders and increasing injury risk. A Steering defect may allow the steering coupling to wear, which could cause a loss of steering and increase the risk of a crash. These issues involve emergency response information and vehicle control, so waiting to confirm recall status is not worth the risk. A free VIN check can determine whether either campaign remains open and help you move promptly toward the manufacturer-specified remedy.

Mercedes-Benz Expertise

Mercedes-Benz of Tampa provides authorized recall support for drivers throughout Tampa, Florida, and nearby communities. Our factory-trained technicians follow Mercedes-Benz procedures and use manufacturer diagnostic tools to verify software updates, inspect recall-related conditions, and complete eligible remedies. OEM parts and manufacturer-approved methods help ensure the work addresses the specific safety campaign. Recall repairs are performed free of charge to the owner at an authorized franchise dealer. Visit Mercedes-Benz of Tampa at 4400 N. Dale Mabry Hwy for knowledgeable assistance, straightforward communication, and a service experience centered on the safety of your vehicle and everyone who travels in it.

Take the Next Step

Start with your vehicle identification number, then contact Mercedes-Benz of Tampa for a free recall check. Bring the G-Class to our Tampa service department so our team can confirm the campaign status and explain what happens next. If you are uncertain whether a previous owner completed a repair, schedule service anyway; uncertainty is a good reason to verify, and the VIN check costs nothing. Use our online appointment request to schedule an appointment, or contact the dealership for guidance. Prompt action helps you address the communication software and steering concerns with confidence.