4400 North Dale Mabry Highway, Directions Tampa, FL 33614
Mercedes-Benz of Tampa
Mercedes-Benz GL-Class Recall service at Mercedes-Benz of Tampa in Tampa, FL
SCHEDULE NOWFrequently asked questionsNHTSA campaign 19V787000 · 24,226 vehicles affected
Defect
Mercedes-Benz USA, LLC. (MBUSA) is recalling certain 2013-2017 vehicles due to a software fault that may cause the date and time for the emergency call system (eCall) to differ from the actual date and time, potentially relaying an inaccurate vehicle location. For a full list of the affected models visit: https://static.nhtsa.gov/odi/rcl/2019/RMISC-19V787-4620.pdf
Consequence
An inaccurate vehicle location may delay emergency responders, increasing the risk of injury.
Corrective Action
MBUSA has initiated an Over the Air (OTA) remote update. MBUSA will also notify owners, and dealers will check software for a successful OTA or update the communication module software as needed, free of charge. The recall began December 23, 2019. Owners may contact MBUSA customer service at 1-800-367-6372. MBUSA's number for this recall is 2019120008.
NHTSA campaign 18V272000 · 9,725 vehicles affected
Defect
Mercedes-Benz USA, LLC. (MBUSA) is recalling certain 2012-2014 ML350 Bluetec 4Matic and ML550 4Matic, 2012-2015 ML63 AMG 4Matic and ML350 4Matic, 2013-2016 GL350 Bluetec 4Matic, GL550 4Matic and GL63 AMG 4Matic, 2017 GLS350d 4Matic, GLS450 4Matic, GLS550 4Matic and GLS63 AMG 4Matic, 2015 ML400 4Matic, 2016 GLE400 4Matic, GLE350 4Matic, GLE63 AMG 4Matic, GLE63S AMG 4Matic, GLE450 4Matic Coupe and GLE63S AMG 4Matic Coupe, 2015-2016 GL450 4Matic and 2013-2014 GL450 4Matic vehicles equipped with the Active Curv
Consequence
The leaking oil in the presence of an ignition source can increase the risk of a fire.
Corrective Action
MBUSA will notify owners, and dealers will correct the oil level as necessary and replace the reservoir sealing cap to prevent oil foam from leaking out, free of charge. Owners will be notified of the recall with an interim notification in June 2018. A second letter will be mailed when the remedy is available, currently expected to be in August 2018. Owners may contact MBUSA customer service at 1-800-367-6372.
NHTSA campaign 16V900000 · 48 vehicles affected
Defect
Mercedes-Benz USA, LLC. (MBUSA) is recalling certain model year 2015 GL350 4Matic Blutec, GL450 4Matic, GL550 4Matic, ML250 Blutec, ML350, ML350 4Matic, ML400 4Matic and 2015-2016 GL63 AMG 4Matic vehicles manufactured September 29, 2014 through March 27, 2015. The affected vehicles have axle bolts on the front and/or rear drive axle carriers that may not have been assembled correctly. As a result, the remaining bolts may fracture.
Consequence
If any of the remaining front or rear axle bolts fracture, the vehicle may be unstable, reducing the handling capability and increasing the risk of a crash.
Corrective Action
MBUSA will notify owners, and dealers will replace the axle carrier bolts, free of charge. The recall is expected to begin in February 2017. Owners may contact MBUSA customer service at 1-800-367-6372.
NHTSA campaign 19V787000 · 24,226 vehicles affected
Defect
Mercedes-Benz USA, LLC. (MBUSA) is recalling certain 2013-2017 vehicles due to a software fault that may cause the date and time for the emergency call system (eCall) to differ from the actual date and time, potentially relaying an inaccurate vehicle location. For a full list of the affected models visit: https://static.nhtsa.gov/odi/rcl/2019/RMISC-19V787-4620.pdf
Consequence
An inaccurate vehicle location may delay emergency responders, increasing the risk of injury.
Corrective Action
MBUSA has initiated an Over the Air (OTA) remote update. MBUSA will also notify owners, and dealers will check software for a successful OTA or update the communication module software as needed, free of charge. The recall began December 23, 2019. Owners may contact MBUSA customer service at 1-800-367-6372. MBUSA's number for this recall is 2019120008.
NHTSA campaign 18V272000 · 9,725 vehicles affected
Defect
Mercedes-Benz USA, LLC. (MBUSA) is recalling certain 2012-2014 ML350 Bluetec 4Matic and ML550 4Matic, 2012-2015 ML63 AMG 4Matic and ML350 4Matic, 2013-2016 GL350 Bluetec 4Matic, GL550 4Matic and GL63 AMG 4Matic, 2017 GLS350d 4Matic, GLS450 4Matic, GLS550 4Matic and GLS63 AMG 4Matic, 2015 ML400 4Matic, 2016 GLE400 4Matic, GLE350 4Matic, GLE63 AMG 4Matic, GLE63S AMG 4Matic, GLE450 4Matic Coupe and GLE63S AMG 4Matic Coupe, 2015-2016 GL450 4Matic and 2013-2014 GL450 4Matic vehicles equipped with the Active Curv
Consequence
The leaking oil in the presence of an ignition source can increase the risk of a fire.
Corrective Action
MBUSA will notify owners, and dealers will correct the oil level as necessary and replace the reservoir sealing cap to prevent oil foam from leaking out, free of charge. Owners will be notified of the recall with an interim notification in June 2018. A second letter will be mailed when the remedy is available, currently expected to be in August 2018. Owners may contact MBUSA customer service at 1-800-367-6372.
NHTSA campaign 16V900000 · 48 vehicles affected
Defect
Mercedes-Benz USA, LLC. (MBUSA) is recalling certain model year 2015 GL350 4Matic Blutec, GL450 4Matic, GL550 4Matic, ML250 Blutec, ML350, ML350 4Matic, ML400 4Matic and 2015-2016 GL63 AMG 4Matic vehicles manufactured September 29, 2014 through March 27, 2015. The affected vehicles have axle bolts on the front and/or rear drive axle carriers that may not have been assembled correctly. As a result, the remaining bolts may fracture.
Consequence
If any of the remaining front or rear axle bolts fracture, the vehicle may be unstable, reducing the handling capability and increasing the risk of a crash.
Corrective Action
MBUSA will notify owners, and dealers will replace the axle carrier bolts, free of charge. The recall is expected to begin in February 2017. Owners may contact MBUSA customer service at 1-800-367-6372.
5 common questions answered
NHTSA identifies three recall concerns for the 2015 Mercedes-Benz GL-Class. A communication software fault may relay an inaccurate location during an emergency call, potentially delaying responders. A front suspension issue may allow oil to leak, increasing fire risk if it reaches an ignition source. Axle carrier bolts may fracture and reduce handling stability, increasing crash risk. Waiting can leave a known safety concern unresolved, even if the vehicle drives normally and no warning has appeared. A free VIN check helps determine whether a specific campaign remains open, while prompt scheduling gives the manufacturer remedy a chance to protect you, your passengers, and other road users.
Mercedes-Benz of Tampa is an authorized franchise dealer serving Tampa, FL, and nearby communities including West Tampa, Carrollwood, Town 'n' Country, and surrounding Hillsborough County areas. Our factory-trained technicians use manufacturer diagnostic tools and OEM parts to follow the precise remedy for each campaign. Recall repairs are performed at no charge to the owner when covered by the manufacturer campaign. From communication software verification to suspension and axle work, our team can help explain the process clearly. Visit Mercedes-Benz of Tampa at 4400 N. Dale Mabry Hwy or schedule service online.
Begin by locating your VIN and requesting a recall check through NHTSA.gov or Mercedes-Benz of Tampa. Bring the vehicle to our service department so the team can confirm its status and complete any open remedy. If you received a notice, saw a safety concern, or simply are unsure whether prior work was completed, schedule an appointment rather than waiting. The VIN check is free, and an open recall remedy is performed at no charge by an authorized dealer. Our staff can also help you review service specials for other needs while your vehicle is here.
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