Mercedes-Benz of Tampa

2016 Mercedes-Benz B-Class Electric Drive Recall

Mercedes-Benz B-Class Electric Drive Recall service at Mercedes-Benz of Tampa in Tampa, FL

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Frequently asked questions

Recall Summary

2 recalls found · All repairs FREE

Software

FREE1 OPEN RECALL

NHTSA campaign 19V787000 · 24,226 vehicles affected

Defect

Mercedes-Benz USA, LLC. (MBUSA) is recalling certain 2013-2017 vehicles due to a software fault that may cause the date and time for the emergency call system (eCall) to differ from the actual date and time, potentially relaying an inaccurate vehicle location. For a full list of the affected models visit: https://static.nhtsa.gov/odi/rcl/2019/RMISC-19V787-4620.pdf

Consequence

An inaccurate vehicle location may delay emergency responders, increasing the risk of injury.

Corrective Action

MBUSA has initiated an Over the Air (OTA) remote update. MBUSA will also notify owners, and dealers will check software for a successful OTA or update the communication module software as needed, free of charge. The recall began December 23, 2019. Owners may contact MBUSA customer service at 1-800-367-6372. MBUSA's number for this recall is 2019120008.

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Frequently Asked Questions

5 common questions answered

What recalls has NHTSA issued for the 2016 Mercedes-Benz B-Class Electric Drive?

NHTSA identifies two recalls for the 2016 Mercedes-Benz B-Class Electric Drive: one involving Software and one involving the Air Bag.
The Software recall concerns emergency call system date and time accuracy, while the Air Bag recall concerns steering-component grounding.

How do I check if my 2016 Mercedes-Benz B-Class Electric Drive has an open recall?

You can check your VIN at NHTSA.gov or receive a free VIN check at the Mercedes-Benz of Tampa service department.
To have our team check the vehicle and review any remedy, schedule an appointment.

How much does a 2016 Mercedes-Benz B-Class Electric Drive recall repair cost?

A 2016 Mercedes-Benz B-Class Electric Drive recall repair is free at an authorized Mercedes-Benz dealer when the vehicle has an applicable open recall.
The manufacturer specifies the remedy, and an authorized dealer performs it at no charge to the owner.

Can an independent shop fix a 2016 Mercedes-Benz B-Class Electric Drive recall?

No; only an authorized franchise dealer performs the manufacturer recall remedy at no charge.
Mercedes-Benz of Tampa uses factory-trained technicians and manufacturer diagnostic equipment for recall service.

Does an open recall affect the trade-in value of the 2016 Mercedes-Benz B-Class Electric Drive?

Buyers and dealers check recall status, so completing an open recall can help keep the trade-in process moving.
When you are ready to discuss your vehicle, visit our trade-in page.

Recall Service & Dealership Highlights

Address Safety Concerns

The Software recall may cause the eCall emergency system to transmit an inaccurate vehicle location if its date and time do not match the actual date and time. A delay in locating the vehicle could delay emergency responders and increase injury risk. The Air Bag recall concerns a driver air bag that could inadvertently deploy, increasing the risk of injury and a crash. Waiting to confirm whether these remedies are complete can leave a known safety concern unresolved. NHTSA recall information gives owners a clear reason to check the VIN promptly and arrange the manufacturer remedy when an open recall is found.

Trusted Mercedes-Benz Expertise

Mercedes-Benz of Tampa gives Tampa, FL, drivers and nearby communities a convenient place to resolve manufacturer recalls. Factory-trained technicians use Mercedes-Benz diagnostic tools, approved procedures and OEM parts to inspect the vehicle and complete the required remedy. Recall repairs are performed at no charge when the VIN has an applicable open manufacturer recall. Our team can verify the Software and Air Bag recall status, explain the next step and help you proceed with confidence. Visit Mercedes-Benz of Tampa at 4400 N. Dale Mabry Hwy for authorized franchise dealer support.

Start With a Free VIN Check

Begin by contacting Mercedes-Benz of Tampa for a VIN check, then bring the vehicle to our service department if an open recall requires attention. You can schedule service even if you are unsure whether a repair was completed, because the recall check is free. Our team will review the VIN, confirm the applicable manufacturer remedy and help arrange the work. Do not wait when a recall notice or safety concern prompted your visit. Afterward, you can review service specials for additional service needs.