Mercedes-Benz of Tampa

2016 Mercedes-Benz CLS-Class Recall

Mercedes-Benz CLS-Class Recall service at Mercedes-Benz of Tampa in Tampa, FL

SCHEDULE NOW Call Us View Specials

Frequently asked questions

Recall Summary

1 recalls found · All repairs FREE

Engine

FREE1 OPEN RECALL

NHTSA campaign 19V787000 · 94 vehicles affected

Defect

Daimler Trucks North America LLC (DTNA) is recalling certain model year 2011-2017 Thomas Built Buses Saf-T-Liner HDX school buses manufactured April 28, 2010, to April 15, 2016. The affected vehicles have a transmission retarder that may increase coolant system pressure high enough to cause hose fatigue and lead to premature failure of the hose, resulting in a coolant leak inside the bus body.

Consequence

If the heater hose fails, hot coolant may leak inside the bus body increasing risk of injury to the passengers.

Corrective Action

DTNA will notify owners, and dealers will replace the heater hose, free of charge. An interim notice was mailed on July 6, 2016. The recall began on September 20, 2016. Owners may contact DTNA customer service at 1-800-547-0712. DTNA's number for this recall is FL-709.

Don't Want To Service? Sell Us Your Car!

Frequently Asked Questions

5 common questions answered

What recalls has NHTSA issued for the 2016 Mercedes-Benz CLS-Class?

NHTSA lists one associated recall involving the Engine component; the reported defect concerns a heater hose and transmission-retarder-related coolant pressure on certain Thomas Built Buses Saf-T-Liner HDX school buses.
The reported consequence is that a failed heater hose could release hot coolant inside the bus body and increase the risk of passenger injury.
A VIN check is required to confirm whether the campaign applies to a specific vehicle.

How do I check if my 2016 Mercedes-Benz CLS-Class has an open recall?

You can check your VIN at NHTSA.gov or receive a free VIN check at the Mercedes-Benz of Tampa service department.
The check compares your vehicle identification number with open manufacturer recall records.
Contact Mercedes-Benz of Tampa in Tampa, FL, to arrange the review.

How much does a 2016 Mercedes-Benz CLS-Class recall repair cost?

A 2016 Mercedes-Benz CLS-Class recall repair is free at an authorized dealer when the VIN has an applicable open manufacturer recall.
The remedy is defined by the manufacturer and performed by the authorized franchise dealer.
There is no charge to the owner for the manufacturer safety recall remedy.

Can an independent shop fix a 2016 Mercedes-Benz CLS-Class recall?

No; only an authorized franchise dealer performs the manufacturer remedy at no charge.
Mercedes-Benz of Tampa uses factory-trained technicians, manufacturer diagnostic tools, and OEM parts for authorized service.
Schedule service to have the VIN and recall status reviewed.

Does an open recall affect the trade-in value of a 2016 Mercedes-Benz CLS-Class?

Buyers and dealers check recall status, so completing an open recall can help keep the trade-in process clear.
You can start the valuation process through our trade-in page.
A VIN check can clarify whether a manufacturer remedy remains open before you trade the vehicle.

Recall Service & Dealership Highlights

Understand the Safety Risk

NHTSA’s reported recall concerns the engine component and describes a transmission retarder that may raise coolant-system pressure enough to fatigue a heater hose. If the hose fails, hot coolant may leak inside the bus body and increase the risk of passenger injury. The supplied campaign applies to certain Thomas Built Buses Saf-T-Liner HDX school buses, which is why a VIN check is critical before assuming that the campaign applies to your 2016 Mercedes-Benz CLS-Class. Waiting to verify a safety campaign can leave an applicable remedy unresolved. A prompt check gives you a clear answer and, when applicable, access to the manufacturer’s no-charge remedy.

Trusted Local Recall Service

Mercedes-Benz of Tampa gives drivers a reliable place to confirm recall status and address an applicable remedy. Our factory-trained technicians use manufacturer diagnostic tools and OEM parts while following the manufacturer’s repair instructions. If your VIN shows an open recall, the authorized dealer remedy is performed at no charge to the owner. Located at 4400 N. Dale Mabry Hwy in Tampa, FL, Mercedes-Benz of Tampa serves drivers from Tampa Bay and nearby communities. Our team can explain the result clearly and help you move forward with confidence.

Take the Next Step

Start by locating your VIN and contacting Mercedes-Benz of Tampa for a recall review. Bring your vehicle to our service department, or schedule service even if you are unsure whether the recall was completed. The VIN check is free, and it confirms whether an open manufacturer campaign is attached to your vehicle. If a remedy applies, an authorized franchise dealer performs it at no charge. Taking action now can replace uncertainty with a documented answer and help ensure any applicable safety repair receives prompt attention.