Mercedes-Benz of Tampa

2016 Mercedes-Benz SL-Class Recall

Mercedes-Benz SL-Class Recall service at Mercedes-Benz of Tampa in Tampa, FL

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Frequently asked questions

Recall Summary

1 recalls found · All repairs FREE

Software

FREE1 OPEN RECALL

NHTSA campaign 19V787000 · 24,226 vehicles affected

Defect

Mercedes-Benz USA, LLC. (MBUSA) is recalling certain 2013-2017 vehicles due to a software fault that may cause the date and time for the emergency call system (eCall) to differ from the actual date and time, potentially relaying an inaccurate vehicle location. For a full list of the affected models visit: https://static.nhtsa.gov/odi/rcl/2019/RMISC-19V787-4620.pdf

Consequence

An inaccurate vehicle location may delay emergency responders, increasing the risk of injury.

Corrective Action

MBUSA has initiated an Over the Air (OTA) remote update. MBUSA will also notify owners, and dealers will check software for a successful OTA or update the communication module software as needed, free of charge. The recall began December 23, 2019. Owners may contact MBUSA customer service at 1-800-367-6372. MBUSA's number for this recall is 2019120008.

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Frequently Asked Questions

5 common questions answered

What recalls has NHTSA issued for the 2016 Mercedes-Benz SL-Class?

NHTSA has issued one recall for the 2016 Mercedes-Benz SL-Class, involving the Software component and the emergency call system (eCall).
The software fault may cause the system date and time to differ from the actual date and time, potentially relaying an inaccurate vehicle location.
An inaccurate location may delay emergency responders and increase the risk of injury.

How do I check if my 2016 Mercedes-Benz SL-Class has an open recall?

You can check your 2016 Mercedes-Benz SL-Class by entering its VIN at NHTSA.gov or by getting a free VIN check at our service department.
Mercedes-Benz of Tampa can verify recall status and determine whether the manufacturer remedy has been completed.
If you are unsure about your vehicle’s status, schedule an appointment for a complimentary check.

How much does a 2016 Mercedes-Benz SL-Class recall repair cost?

A 2016 Mercedes-Benz SL-Class recall repair costs nothing at an authorized dealer because the manufacturer remedy is performed at no charge.
The dealer may verify the over-the-air update or update the communication module software as needed.

Can an independent shop fix a 2016 Mercedes-Benz SL-Class recall?

No; only an authorized franchise dealer performs the manufacturer remedy at no charge.
An authorized Mercedes-Benz service department has the manufacturer procedures and diagnostic equipment needed to verify and complete this recall remedy.

Does an open recall affect the trade-in value of the 2016 Mercedes-Benz SL-Class?

Buyers and dealers check recall status, so completing an open recall can help keep the trade-in process clear; visit our trade-in page to get started.
Addressing the recall also helps document that the manufacturer remedy has been completed.

Recall Service & Dealership Highlights

Protect Emergency Response

NHTSA reports one Software recall affecting the emergency call system (eCall) on the 2016 Mercedes-Benz SL-Class. A fault may cause the system date and time to differ from the actual date and time, which can result in an inaccurate vehicle location being relayed during an emergency. That inaccurate information may delay emergency responders and increase the risk of injury. Waiting to verify the recall can leave an important safety function without its required correction. The manufacturer’s remedy may involve confirming a successful over-the-air update or updating the communication module software. A prompt VIN check identifies the next step, and the authorized repair is free to the owner.

Authorized Mercedes-Benz Care

Mercedes-Benz of Tampa gives drivers in Tampa, FL, and nearby communities access to factory-trained technicians, manufacturer diagnostic tools, and OEM parts for recall service. Our team follows the manufacturer’s remedy for the Software recall, including checking the over-the-air update or updating the communication module software when needed. The recall repair is performed at no charge at an authorized franchise dealer. Visit Mercedes-Benz of Tampa at 4400 N. Dale Mabry Hwy for service tailored to your Mercedes-Benz vehicle. Review our service specials before your visit, and ask our team about options to get service now and pay later.

Take the Next Step

Start with the VIN: check your vehicle through NHTSA.gov or contact Mercedes-Benz of Tampa for a complimentary recall review. Bring your 2016 Mercedes-Benz SL-Class to our Tampa service department so the team can confirm whether the manufacturer update was completed and perform the remedy if it remains open. You can schedule service even if you are unsure about your recall status, because the VIN check is free. Prompt action helps confirm that the emergency call system software is addressed correctly and gives you reassurance on every drive. Our team is ready to explain the process clearly.