Mercedes-Benz of Tampa

2017 Mercedes-Benz CLS-Class Recall

Mercedes-Benz CLS-Class Recall service at Mercedes-Benz of Tampa in Tampa, FL

SCHEDULE NOW Call Us View Specials

Frequently asked questions

Recall Summary

1 recalls found · All repairs FREE

Electrical System Software

FREE1 OPEN RECALL

NHTSA campaign 21V058000 · 1,292,258 vehicles affected

Defect

Mercedes-Benz USA, LLC (MBUSA) is recalling certain 2016 - 2021 CLA-Class, GLA-Class, GLE-Class, GLS-Class, SLC-Class, A-Class, GT-Class, C-Class, E-Class, S-Class, CLS-Class, SL-Class, B-Class, GLB-Class, GLC-Class, and G-Class vehicles. Please refer to the Part 573 report for specific vehicle model details. The software design of the communication module may fail to communicate the correct vehicle location for the emergency call system (eCall) in the event of a crash.

Consequence

Failure of the eCall system may result in emergency responders being dispatched to the wrong location, increasing the risk of injury following a crash.

Corrective Action

MBUSA will notify owners, and the communication module software will be updated by a dealer, or through an over-the-air (OTA) update, free of charge. The recall is expected to begin April 6, 2021. Owners may contact MBUSA customer service at 1-877-762-8267. MBUSA's number for this recall is 2021020025.

Don't Want To Service? Sell Us Your Car!

Frequently Asked Questions

5 common questions answered

What recalls has NHTSA issued for the 2017 Mercedes-Benz CLS-Class?

NHTSA has issued one recall for the 2017 Mercedes-Benz CLS-Class involving the Electrical System Software.
The communication module software may fail to communicate the correct vehicle location through the eCall emergency system after a crash.
An incorrect location could cause emergency responders to be sent to the wrong place.

How do I check if my 2017 Mercedes-Benz CLS-Class has an open recall?

You can check your VIN at NHTSA.gov or receive a free VIN check at the Mercedes-Benz of Tampa service department.
The VIN check confirms whether the recall remains open or a remedy has already been completed.
Schedule an appointment if you want the service team to review the vehicle and explain the next step.

How much does a 2017 Mercedes-Benz CLS-Class recall repair cost?

A 2017 Mercedes-Benz CLS-Class recall repair is free at an authorized dealer when the vehicle has an applicable open manufacturer recall.
The communication module software update is the manufacturer’s specified remedy for this recall.
A dealer can confirm eligibility by checking the VIN.

Can an independent shop fix a 2017 Mercedes-Benz CLS-Class recall?

No; only an authorized franchise dealer performs the manufacturer remedy at no charge.
Mercedes-Benz of Tampa uses factory-trained technicians and manufacturer diagnostic equipment for recall service.
Contact the service department before authorizing other work so the recall process is handled correctly.

Does an open recall affect the trade-in value of the 2017 Mercedes-Benz CLS-Class?

Buyers and dealers check recall status when evaluating a 2017 Mercedes-Benz CLS-Class, so completing an open remedy can support a smoother trade-in process.
Use our trade-in page to begin discussing your vehicle.
A VIN check can help clarify the vehicle’s recall status before you trade it.

Recall Service & Dealership Highlights

Protect Emergency Response

NHTSA identifies one recall involving Electrical System Software on the 2017 Mercedes-Benz CLS-Class. The communication module software may fail to communicate the correct vehicle location through the eCall emergency system after a crash. If the location is wrong, emergency responders could be dispatched to the wrong place, increasing the risk of injury following a crash. Waiting leaves uncertainty in a system intended to help during a serious emergency. If you received a notice, have a safety concern, or do not know whether a prior repair was completed, arrange a VIN check promptly. Mercedes-Benz of Tampa can explain whether the manufacturer remedy applies and what happens next.

Factory-Backed Recall Care

Mercedes-Benz of Tampa provides recall service for drivers in Tampa, FL, and nearby communities including Town 'n' Country, West Tampa, Carrollwood, and surrounding Hillsborough County areas. Factory-trained technicians use manufacturer diagnostic tools and OEM parts or software procedures directed by Mercedes-Benz. For this recall, the communication module software update is the manufacturer’s remedy, and an applicable open safety recall is repaired at no charge to the owner. The team can verify the VIN, review the recall details, and help you move forward with confidence at our location on 4400 N. Dale Mabry Hwy.

Start With a Free VIN Check

Begin by checking your VIN through NHTSA.gov or contacting Mercedes-Benz of Tampa’s service department. Bring the vehicle in for confirmation, even if you are unsure whether the recall was previously completed. The VIN check is free, and the service team can explain whether an open recall remains and whether the software update is needed. Call 813-543-8419 or schedule service online. Taking this step helps resolve uncertainty before it becomes a larger safety concern, while the manufacturer recall remedy is completed at no charge when applicable.