4400 North Dale Mabry Highway, Directions Tampa, FL 33614
Mercedes-Benz of Tampa
Mercedes-Benz SLC-Class Recall service at Mercedes-Benz of Tampa in Tampa, FL
SCHEDULE NOWFrequently asked questionsNHTSA campaign 21V058000 · 1,292,258 vehicles affected
Defect
Mercedes-Benz USA, LLC (MBUSA) is recalling certain 2016 - 2021 CLA-Class, GLA-Class, GLE-Class, GLS-Class, SLC-Class, A-Class, GT-Class, C-Class, E-Class, S-Class, CLS-Class, SL-Class, B-Class, GLB-Class, GLC-Class, and G-Class vehicles. Please refer to the Part 573 report for specific vehicle model details. The software design of the communication module may fail to communicate the correct vehicle location for the emergency call system (eCall) in the event of a crash.
Consequence
Failure of the eCall system may result in emergency responders being dispatched to the wrong location, increasing the risk of injury following a crash.
Corrective Action
MBUSA will notify owners, and the communication module software will be updated by a dealer, or through an over-the-air (OTA) update, free of charge. The recall is expected to begin April 6, 2021. Owners may contact MBUSA customer service at 1-877-762-8267. MBUSA's number for this recall is 2021020025.
NHTSA campaign 17V308000 · 5,818 vehicles affected
Defect
Mercedes-Benz USA, LLC (MBUSA) is recalling certain 2015 SLK 250, 2016 SLK 350, 2016-2017 SLC 300, and 2017 SLC 43 AMG vehicles. In these vehicles, the electronic stability control (ESC) system software may incorrectly keep the brakes slightly applied.
Consequence
If brake pads are constantly applied over long periods of driving, the brake components may heat up, affecting braking performance and increasing the risk of a crash. Additionally, the dragging brakes may overheat, increasing the risk of a fire.
Corrective Action
MBUSA will notify owners, and dealers will update the software for the ESC system, free of charge. The recall began June 9, 2017. Owners may contact MBUSA customer service at 1-800-367-6372.
NHTSA campaign 21V058000 · 1,292,258 vehicles affected
Defect
Mercedes-Benz USA, LLC (MBUSA) is recalling certain 2016 - 2021 CLA-Class, GLA-Class, GLE-Class, GLS-Class, SLC-Class, A-Class, GT-Class, C-Class, E-Class, S-Class, CLS-Class, SL-Class, B-Class, GLB-Class, GLC-Class, and G-Class vehicles. Please refer to the Part 573 report for specific vehicle model details. The software design of the communication module may fail to communicate the correct vehicle location for the emergency call system (eCall) in the event of a crash.
Consequence
Failure of the eCall system may result in emergency responders being dispatched to the wrong location, increasing the risk of injury following a crash.
Corrective Action
MBUSA will notify owners, and the communication module software will be updated by a dealer, or through an over-the-air (OTA) update, free of charge. The recall is expected to begin April 6, 2021. Owners may contact MBUSA customer service at 1-877-762-8267. MBUSA's number for this recall is 2021020025.
NHTSA campaign 17V308000 · 5,818 vehicles affected
Defect
Mercedes-Benz USA, LLC (MBUSA) is recalling certain 2015 SLK 250, 2016 SLK 350, 2016-2017 SLC 300, and 2017 SLC 43 AMG vehicles. In these vehicles, the electronic stability control (ESC) system software may incorrectly keep the brakes slightly applied.
Consequence
If brake pads are constantly applied over long periods of driving, the brake components may heat up, affecting braking performance and increasing the risk of a crash. Additionally, the dragging brakes may overheat, increasing the risk of a fire.
Corrective Action
MBUSA will notify owners, and dealers will update the software for the ESC system, free of charge. The recall began June 9, 2017. Owners may contact MBUSA customer service at 1-800-367-6372.
5 common questions answered
NHTSA recall information identifies two safety concerns for certain 2017 Mercedes-Benz SLC-Class vehicles. Communication Module software may send emergency responders to the wrong location after a crash, potentially delaying help and increasing injury risk. Electronic Stability Program software may keep the brakes slightly applied, allowing brake components to overheat, affecting braking performance, increasing crash risk, and creating a possible fire hazard. Waiting can leave these risks unresolved. A free VIN check shows whether either remedy remains open, giving you a clear next step before a warning becomes an emergency.
Mercedes-Benz of Tampa provides authorized recall service for drivers in Tampa, FL, and nearby communities. Our factory-trained technicians use Mercedes-Benz diagnostic tools, manufacturer repair procedures, and OEM parts or software updates when required. If your VIN confirms an open recall, the manufacturer remedy is performed at no charge to you. That means you can address the Communication Module or Electronic Stability Program concern with a team familiar with Mercedes-Benz vehicles. Located at 4400 N. Dale Mabry Hwy, Mercedes-Benz of Tampa offers knowledgeable support close to home.
Start by having your VIN checked against open manufacturer recall records. If a remedy applies, bring your 2017 Mercedes-Benz SLC-Class to Mercedes-Benz of Tampa so our service team can complete the required work. You should schedule service even if you are unsure whether a recall affects your vehicle or whether an earlier repair was completed, because the VIN check is free. Our team can explain the result, answer questions, and help arrange the appropriate visit. Schedule an appointment in Tampa and take care of the concern with confidence.
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