Mercedes-Benz of Tampa

2018 Mercedes-Benz CLA-Class Recall

Mercedes-Benz CLA-Class Recall service at Mercedes-Benz of Tampa in Tampa, FL

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Frequently asked questions

Recall Summary

8 recalls found · All repairs FREE

Air Bag

FREE3 OPEN RECALLS

NHTSA campaign 17V627000 · 495,290 vehicles affected

Defect

Mercedes-Benz USA, LLC. (MBUSA) is recalling these vehicles: 2014-2018 CLA250, CLA250 4Matic, CLA45 AMG 4Matic, 2015-2018 GLA250, GLA250 4Matic, GLA45 AMG 4Matic, C300 4Matic, C63S AMG, 2012-2014 C250, C350, C300 4Matic, E550 4Matic, 2013-2014 C63 AMG, 2012-2015 C250 Coupe, C350 Coupe, C63 AMG Coupe, 2013-2015 C350 4Matic Coupe, GLK250 4Matic BlueTec, GLK350, GLK350 4Matic, 2016-2017 C350e, C43 AMG, 2015 C400 4Matic, 2016-2018 C63 AMG, GLC300, GLC300 4Matic, 2017-2018 C300 Coupe, C300 4Matic Coupe, C43 AMG,

Consequence

If the driver air bag inadvertently deploys, it can increase the risk of injury and a crash.

Corrective Action

MBUSA will notify owners, and dealers will add sufficient grounding to the steering components, free of charge. The recall is expected to begin in December 2017. Owners may contact MBUSA customer service at 1-877-496-3691.

Emergency Call eCall

FREE2 OPEN RECALLS

NHTSA campaign 21V058000 · 1,292,258 vehicles affected

Defect

Mercedes-Benz USA, LLC (MBUSA) is recalling certain 2016 - 2021 CLA-Class, GLA-Class, GLE-Class, GLS-Class, SLC-Class, A-Class, GT-Class, C-Class, E-Class, S-Class, CLS-Class, SL-Class, B-Class, GLB-Class, GLC-Class, and G-Class vehicles. Please refer to the Part 573 report for specific vehicle model details. The software design of the communication module may fail to communicate the correct vehicle location for the emergency call system (eCall) in the event of a crash.

Consequence

Failure of the eCall system may result in emergency responders being dispatched to the wrong location, increasing the risk of injury following a crash.

Corrective Action

MBUSA will notify owners, and the communication module software will be updated by a dealer, or through an over-the-air (OTA) update, free of charge. The recall is expected to begin April 6, 2021. Owners may contact MBUSA customer service at 1-877-762-8267. MBUSA's number for this recall is 2021020025.

Air Bag3

FREE3 OPEN RECALLS

NHTSA campaign 17V627000 · 495,290 vehicles affected

Defect

Consequence

If the driver air bag inadvertently deploys, it can increase the risk of injury and a crash.

Corrective Action

Tail Light1

FREE1 OPEN RECALL

NHTSA campaign 19V131000 · 12 vehicles affected

Defect

Mercedes-Benz USA, LLC. (MBUSA) is recalling certain 2018 CLA250 and CLA250 4MATIC vehicles. The tail lights and the side marker lights may flicker or fail, affecting the vehicle's visibility.

Consequence

Reduced visibility increases the risk of crash.

Corrective Action

MBUSA will notify owners, and dealers will replace the affected light bulb sockets, free of charge. The recall is expected to begin on April 26, 2019. Owners may contact MBUSA customer service at 1-800-367-6372.

Emergency Call eCall2

FREE2 OPEN RECALLS

NHTSA campaign 21V058000 · 1,292,258 vehicles affected

Defect

Consequence

Failure of the eCall system may result in emergency responders being dispatched to the wrong location, increasing the risk of injury following a crash.

Corrective Action

Structure1

FREE1 OPEN RECALL

NHTSA campaign 21V197000 · 15,096 vehicles affected

Defect

Mercedes-Benz USA, LLC (MBUSA) is recalling certain 2017-2020 C300 Coupe, C43 Coupe AMG, C43 AMG, 2015-2020 C300, GLA250, 2016-2018 C350e, CLA45 Coupe AMG, 2015 C400, S65 AMG, 2015-2019 C63 AMG, 2016 C450, 2015-2016 GLA45 AMG, S600, 2016-2020 GLC300, 2017-2019 GLC43 AMG, GLE43 Coupe AMG, 2014-2019 CLA250 Coupe, 2014-2015 CLA45 AMG, 2018 GLC63 AMG, 2014-2017 S550, 2018-2020 S450, 2016-2019 GLE63 Coupe AMG, 2016 GLE450 Coupe, 2014-2020 S63 AMG, 2018-2019 S560, and 2019 GLC350e vehicles equipped with a panoram

Consequence

The adhesive bonding of the front panel might deteriorate, possibly causing the front panel to detach from the vehicle and become a road hazard, increasing the risk of a crash.

Corrective Action

MBUSA will notify owners, and dealers will replace the front panel, free of charge. The recall is expected to begin May 14, 2021. Owners may contact MBUSA customer service at 1-800-367-6372.

Steering Shaft1

FREE1 OPEN RECALL

NHTSA campaign 21V229000 · 4,992 vehicles affected

Defect

Mercedes-Benz USA, LLC (MBUSA) is recalling certain 2017 B250e, CLA250, 2017-2018 AMG CLA45, GLA250, and AMG GLA45 vehicles. The steering shaft bore hole for the universal joint bearing may allow excessive movement that, over time, could result in the separation of the bearing and universal joint.

Consequence

A separated universal joint bearing can cause a loss of steering control and increase the risk of a crash.

Corrective Action

MBUSA will notify owners, and dealers will inspect, and as necessary, replace the steering shaft, free of charge. The recall is expected to begin April 30, 2021. Owner may contact MBUSA customer service at 1-800-367-6372.

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Frequently Asked Questions

5 common questions answered

What recalls has NHTSA issued for the 2018 Mercedes-Benz CLA-Class?

NHTSA has issued 8 recalls for the 2018 Mercedes-Benz CLA-Class involving the Air Bag, Tail Light, Emergency Call eCall, Structure, and Steering Shaft components.
Air bag recalls address unintended driver air bag deployment and passenger air bag classification or deployment concerns.
Other recalls address lighting visibility, emergency-call operation, front-panel bonding, and potential steering-shaft separation.

How do I check if my 2018 Mercedes-Benz CLA-Class has an open recall?

You can check your 2018 Mercedes-Benz CLA-Class by VIN at NHTSA.gov or get a free VIN check at our service department.
The check confirms whether a recall is open and whether the manufacturer remedy remains to be completed.
You can schedule an appointment at Mercedes-Benz of Tampa for assistance.

How much does a 2018 Mercedes-Benz CLA-Class recall repair cost?

A 2018 Mercedes-Benz CLA-Class recall repair costs nothing at an authorized dealer when the VIN has an applicable open recall.
The manufacturer specifies the remedy, and the authorized dealer performs it at no charge to the owner.

Can an independent shop fix a 2018 Mercedes-Benz CLA-Class recall?

No; only an authorized franchise dealer performs the manufacturer remedy for a 2018 Mercedes-Benz CLA-Class recall at no charge.
Factory-trained technicians use manufacturer diagnostic tools and the approved repair procedure.

Does an open recall affect the trade-in value of the 2018 Mercedes-Benz CLA-Class?

Buyers and dealers check recall status when evaluating a 2018 Mercedes-Benz CLA-Class, so completing an open recall can support a smoother trade-in process.
Explore your options through our trade-in page.

Recall Service & Dealership Highlights

Address Safety Concerns

NHTSA’s recall information identifies air bag concerns that could increase injury risk if a driver air bag deploys unexpectedly or if a passenger air bag does not deactivate or deploy as designed. Tail light and side-marker failures can reduce visibility, while eCall problems may send emergency responders to the wrong location or prevent an emergency call. A deteriorating front-panel bond could create a road hazard, and steering-shaft bearing separation could cause loss of steering control. Waiting leaves these potential safety issues unresolved. Bring your CLA-Class in promptly for a free VIN check and any applicable remedy.

Authorized Mercedes-Benz Care

Mercedes-Benz of Tampa is equipped to handle recall needs with factory-trained technicians, manufacturer diagnostic tools, and OEM parts when the specified remedy requires replacement components. Applicable recall repairs are performed at no charge through the authorized franchise dealer network. Located at 4400 N. Dale Mabry Hwy, Mercedes-Benz of Tampa proudly serves Tampa, FL, along with nearby communities throughout the area. Our team can review your VIN, explain the manufacturer’s repair plan, and help make the process straightforward. For a trusted local destination, contact Mercedes-Benz of Tampa or schedule service.

Take the Next Step

Start with your VIN: check it at NHTSA.gov or let our service department check it for free. Then bring your vehicle to Mercedes-Benz of Tampa so our team can confirm any open campaign and complete the manufacturer remedy. You can schedule an appointment even if you are unsure whether a previous repair was completed or you have not noticed a symptom. Recall concerns do not always create an obvious warning. A quick check can provide clarity and help protect you, your passengers, and other road users. Call 813-543-8419 for assistance.