Defect
Daimler Vans USA, LLC (DVUSA) is recalling certain 2017-2018 Mercedes-Benz Metris vehicles. The drive shaft securing bolts may loosen at the automatic transmission flange.
Mercedes-Benz of Tampa
2018 Mercedes-Benz Metris Recall
Mercedes-Benz Metris Recall service at Mercedes-Benz of Tampa in Tampa, FL
SCHEDULE NOWFrequently asked questionsTransmission
FREE1 OPEN RECALL
NHTSA campaign 18V497000 · 6 vehicles affected
Consequence
If the bolts loosen and fall out, the driveshaft may separate causing a loss of drive, thereby increasing the risk of a crash.
Corrective Action
DVUSA will notify owners, and dealers will replace the transmission flange, securing bolts, and clean the shaft seal, free of charge. The recall began September 28, 2018. Owners may contact DVUSA customer service at 1-877-762-8267.
Inspection
FREE2 OPEN RECALLS
NHTSA campaign 19V222000 · 7 vehicles affected
Defect
Daimler Vans USA, LLC (DVUSA) is recalling certain 2018-2019 Mercedes-Benz Sprinter and Metris vehicles. The affected vehicles left the reassembly plant without the final quality inspection of safety-relevant parts or bolt connections, resulting in possible unknown safety risks.
Consequence
Failure to identify loose safety related parts can increase the risk of crash and injury.
Corrective Action
DVUSA will notify owners, and dealers will complete the final quality inspection, free of charge. The recall began May 27, 2019. Owners may contact DVUSA customer service at 1-877-762-8267. DVUSA's number for this recall is VSX566ZP25.
NHTSA campaign 19V693000 · 19 vehicles affected
Defect
Daimler Vans USA, LLC (DVUSA) is recalling certain 2018-2019 Sprinter and Metris vehicles. The vehicles left the reassembly plant without the final quality inspection of safety-relevant parts or bolt connections, resulting in possible unknown safety risks.
Consequence
Failure to identify loose safety related parts can increase the risk of crash and injury.
Corrective Action
DVUSA will notify owners, and vehicles will be returned to the reassembly plant for comprehensive inspection and, if necessary, corrective action, free of charge. The recall is expected to begin November 18, 2019. Owners may contact DVUSA customer service at 1-877-762-8267. DVUSA's number for this recall is VSX566ZP25.
Steering Unit
FREE1 OPEN RECALL
NHTSA campaign 19V489000 · 2 vehicles affected
Defect
Daimler Vans USA, LLC (DVUSA) is recalling certain 2018-2019 Mercedes-Benz Metris vehicles. An internal sensor within the electric power steering unit may have been improperly manufactured, possibly resulting in the deactivation of the electric power steering assist.
Consequence
An unexpected loss of power steering assist can increase the risk of crash.
Corrective Action
DVUSA will notify owners, and Metris dealers will replace the steering unit, free of charge. The recall began July 2, 2019. Owners may contact DVUSA customer service at 1-877-762-8267. DVUSA's number for this recall is VS2LENKEPS.
Battery
FREE1 OPEN RECALL
NHTSA campaign 19V715000 · 15,160 vehicles affected
Defect
Daimler Vans USA, LLC (DVUSA) is recalling certain 2016-2019 Mercedes-Benz Metris vehicles. The integrated backup battery compartment located underneath the front passenger's seat may not have its own cover, potentially exposing the battery when the seat is moved forward.
Consequence
If conductive material, such as metal, unintentionally drops into the opening and contacts the terminals on the battery, an electrical short can occur, increasing the risk of a fire.
Corrective Action
DVUSA will notify owners, and Mercedes-Benz dealers will install covers over the battery compartment area, free of charge. The recall is expected to begin November 22, 2019. Owners may contact DVUSA customer service at 1-877-762-8267. DVUSA's number for this recall is VS2SITZAB.
Emergency Call eCall
FREE1 OPEN RECALL
NHTSA campaign 21V055000 · 84,345 vehicles affected
Defect
Daimler Vans USA, LLC (DVUSA) is recalling certain 2016-2020 Mercedes-Benz Metris and 2019-2020 Mercedes-Benz Sprinter vehicles. The software design of the communication module may fail to communicate the correct vehicle location for the emergency call system (eCall) in the event of a crash.
Consequence
Failure of the eCall system may result in emergency responders being dispatched to the wrong location, increasing the risk of injury following a crash.
Corrective Action
DVUSA will notify owners, and dealers will update the software communication module for the automatic emergency call system, free of charge. The recall is expected to begin April 6, 2021. Owners may contact DVUSA customer service at 1-877-762-8267. DVUSA's number for this recall is VSXHERMPOS.
Transmission1
FREE1 OPEN RECALL
NHTSA campaign 18V497000 · 6 vehicles affected
Defect
Daimler Vans USA, LLC (DVUSA) is recalling certain 2017-2018 Mercedes-Benz Metris vehicles. The drive shaft securing bolts may loosen at the automatic transmission flange.
Consequence
If the bolts loosen and fall out, the driveshaft may separate causing a loss of drive, thereby increasing the risk of a crash.
Corrective Action
DVUSA will notify owners, and dealers will replace the transmission flange, securing bolts, and clean the shaft seal, free of charge. The recall began September 28, 2018. Owners may contact DVUSA customer service at 1-877-762-8267.
Inspection2
FREE2 OPEN RECALLS
NHTSA campaign 19V222000 · 7 vehicles affected
Defect
Daimler Vans USA, LLC (DVUSA) is recalling certain 2018-2019 Mercedes-Benz Sprinter and Metris vehicles. The affected vehicles left the reassembly plant without the final quality inspection of safety-relevant parts or bolt connections, resulting in possible unknown safety risks.
Consequence
Failure to identify loose safety related parts can increase the risk of crash and injury.
Corrective Action
DVUSA will notify owners, and dealers will complete the final quality inspection, free of charge. The recall began May 27, 2019. Owners may contact DVUSA customer service at 1-877-762-8267. DVUSA's number for this recall is VSX566ZP25.
NHTSA campaign 19V693000 · 19 vehicles affected
Defect
Daimler Vans USA, LLC (DVUSA) is recalling certain 2018-2019 Sprinter and Metris vehicles. The vehicles left the reassembly plant without the final quality inspection of safety-relevant parts or bolt connections, resulting in possible unknown safety risks.
Consequence
Failure to identify loose safety related parts can increase the risk of crash and injury.
Corrective Action
DVUSA will notify owners, and vehicles will be returned to the reassembly plant for comprehensive inspection and, if necessary, corrective action, free of charge. The recall is expected to begin November 18, 2019. Owners may contact DVUSA customer service at 1-877-762-8267. DVUSA's number for this recall is VSX566ZP25.
Steering Unit1
FREE1 OPEN RECALL
NHTSA campaign 19V489000 · 2 vehicles affected
Defect
Daimler Vans USA, LLC (DVUSA) is recalling certain 2018-2019 Mercedes-Benz Metris vehicles. An internal sensor within the electric power steering unit may have been improperly manufactured, possibly resulting in the deactivation of the electric power steering assist.
Consequence
An unexpected loss of power steering assist can increase the risk of crash.
Corrective Action
DVUSA will notify owners, and Metris dealers will replace the steering unit, free of charge. The recall began July 2, 2019. Owners may contact DVUSA customer service at 1-877-762-8267. DVUSA's number for this recall is VS2LENKEPS.
Battery1
FREE1 OPEN RECALL
NHTSA campaign 19V715000 · 15,160 vehicles affected
Defect
Daimler Vans USA, LLC (DVUSA) is recalling certain 2016-2019 Mercedes-Benz Metris vehicles. The integrated backup battery compartment located underneath the front passenger's seat may not have its own cover, potentially exposing the battery when the seat is moved forward.
Consequence
If conductive material, such as metal, unintentionally drops into the opening and contacts the terminals on the battery, an electrical short can occur, increasing the risk of a fire.
Corrective Action
DVUSA will notify owners, and Mercedes-Benz dealers will install covers over the battery compartment area, free of charge. The recall is expected to begin November 22, 2019. Owners may contact DVUSA customer service at 1-877-762-8267. DVUSA's number for this recall is VS2SITZAB.
Emergency Call eCall1
FREE1 OPEN RECALL
NHTSA campaign 21V055000 · 84,345 vehicles affected
Defect
Daimler Vans USA, LLC (DVUSA) is recalling certain 2016-2020 Mercedes-Benz Metris and 2019-2020 Mercedes-Benz Sprinter vehicles. The software design of the communication module may fail to communicate the correct vehicle location for the emergency call system (eCall) in the event of a crash.
Consequence
Failure of the eCall system may result in emergency responders being dispatched to the wrong location, increasing the risk of injury following a crash.
Corrective Action
DVUSA will notify owners, and dealers will update the software communication module for the automatic emergency call system, free of charge. The recall is expected to begin April 6, 2021. Owners may contact DVUSA customer service at 1-877-762-8267. DVUSA's number for this recall is VSXHERMPOS.
Don't Want To Service? Sell Us Your Car!
Frequently Asked Questions
5 common questions answered
What recalls has NHTSA issued for the 2018 Mercedes-Benz Metris?
- NHTSA has issued six recalls for the 2018 Mercedes-Benz Metris involving the Transmission, Inspection, Steering Unit, Battery, and Emergency Call eCall components.
- The transmission recall concerns drive shaft securing bolts that may loosen and cause a loss of drive.
- The inspection recalls concern missing final inspections of safety-related parts or bolt connections.
- The steering unit recall concerns possible loss of electric power steering assist.
- The battery recall concerns an uncovered backup battery compartment and potential electrical short.
- The eCall recall concerns software that may communicate an incorrect vehicle location after a crash.
How do I check if my 2018 Mercedes-Benz Metris has an open recall?
- You can check your 2018 Mercedes-Benz Metris at NHTSA.gov or receive a free VIN check at the Mercedes-Benz of Tampa service department.
- Bring or provide the vehicle identification number so the team can identify open campaigns for your specific vehicle.
How much does a 2018 Mercedes-Benz Metris recall repair cost?
- A 2018 Mercedes-Benz Metris recall repair costs nothing when the manufacturer remedy is completed at an authorized franchise dealer.
- Applicable remedies are performed at no charge to the owner under the manufacturer recall campaign.
Can an independent shop fix a 2018 Mercedes-Benz Metris recall?
- No; only an authorized franchise dealer performs the manufacturer remedy for a 2018 Mercedes-Benz Metris at no charge.
- An authorized Mercedes-Benz dealer has the manufacturer procedures and equipment needed to complete recall work correctly.
Does an open recall affect the trade-in value of the 2018 Mercedes-Benz Metris?
- Buyers and dealers check recall status, so an open recall can affect how a 2018 Mercedes-Benz Metris is evaluated; visit our trade-in page to get started.
- Completing a free recall remedy may help provide a clearer vehicle history during the trade-in process.
Recall Service & Dealership Highlights
Safety Comes First
NHTSA recall information identifies six safety campaigns for the 2018 Mercedes-Benz Metris. Transmission bolts may loosen and separate the driveshaft, causing a loss of drive and increasing crash risk. Missing inspections may leave loose safety-related parts unidentified, while a steering sensor issue may remove power steering assist. An uncovered backup battery compartment may allow an electrical short and create a fire risk. Finally, eCall software may send emergency responders to the wrong location after a crash. Waiting can leave these risks unresolved. A prompt VIN check helps determine whether your Metris needs a free manufacturer remedy.
Authorized Mercedes-Benz Care
Mercedes-Benz of Tampa gives Metris owners a direct path to authorized recall service in Tampa, FL. Our factory-trained technicians use manufacturer diagnostic tools, approved repair procedures, and OEM parts when the campaign calls for replacement components. The manufacturer recall remedy is performed free of charge for eligible vehicles. We proudly serve Tampa and nearby communities, including the surrounding Tampa Bay area, with knowledgeable Mercedes-Benz care. If your vehicle needs additional maintenance after the recall visit, our team can explain available options and help you review current service specials before work begins.
Take the Next Step
Start by locating your Metris VIN and requesting a complimentary recall check. If an open campaign appears, bring the vehicle to Mercedes-Benz of Tampa so a factory-trained technician can confirm the condition and complete the manufacturer remedy. You should still contact us if you are unsure whether a prior repair was finished; the VIN check is free and can clarify the next step. Call 813-543-8419 or schedule an appointment. If you notice a safety concern, do not wait for convenience—schedule service promptly.
Related Pages
Helpful Links
Certified Mercedes-Benz Cars for SaleNew Mercedes-Benz Models for SaleMercedes-Benz of TampaMercedes Benz TransmissionMercedes Benz Oil ChangeMercedes Benz Check Engine LightMercedes Benz Air FilterMercedes Benz BatteryMercedes Benz CoolantMercedes Benz Brake PadsMercedes Benz Oil FilterMercedes Benz Tires