Mercedes-Benz of Tampa

2018 Mercedes-Benz S-Class Recall

Mercedes-Benz S-Class Recall service at Mercedes-Benz of Tampa in Tampa, FL

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Frequently asked questions

Recall Summary

17 recalls found · All repairs FREE

Structure Roof and Pillars

FREE1 OPEN RECALL

NHTSA campaign 21V197000 · 15,096 vehicles affected

Defect

Mercedes-Benz USA, LLC (MBUSA) is recalling certain 2017-2020 C300 Coupe, C43 Coupe AMG, C43 AMG, 2015-2020 C300, GLA250, 2016-2018 C350e, CLA45 Coupe AMG, 2015 C400, S65 AMG, 2015-2019 C63 AMG, 2016 C450, 2015-2016 GLA45 AMG, S600, 2016-2020 GLC300, 2017-2019 GLC43 AMG, GLE43 Coupe AMG, 2014-2019 CLA250 Coupe, 2014-2015 CLA45 AMG, 2018 GLC63 AMG, 2014-2017 S550, 2018-2020 S450, 2016-2019 GLE63 Coupe AMG, 2016 GLE450 Coupe, 2014-2020 S63 AMG, 2018-2019 S560, and 2019 GLC350e vehicles equipped with a panoram

Consequence

The adhesive bonding of the front panel might deteriorate, possibly causing the front panel to detach from the vehicle and become a road hazard, increasing the risk of a crash.

Corrective Action

MBUSA will notify owners, and dealers will replace the front panel, free of charge. The recall is expected to begin May 14, 2021. Owners may contact MBUSA customer service at 1-800-367-6372.

Communication Module

FREE3 OPEN RECALLS

NHTSA campaign 21V072000 · 58 vehicles affected

Defect

Mercedes-Benz USA, LLC (MBUSA) is recalling certain 2017-2019 C300, E300, 2018-2020 CLA250, 2020 CLS450, AMG E53, AMG GT53, GLE450, 2018 AMG E63, AMG GTA, 2017-2020 GLA250, GLC300, 2019 GLC350, AMG GLC43, 2017-2018 GLE350, 2019 AMG GLC 43, GLC350, GLE400, 2017 GLS450, S550, C300 Cabrio, and 2018-2019 S560 vehicles. The communication module might have been inadvertently deactivated during a service visit, which could have disabled the Emergency Call (eCall) function.

Consequence

A disabled eCall system would prevent a vehicle occupant from contacting emergency services through the call center in an emergency, potentially delaying emergency responders and increasing the risk of injury.

Corrective Action

MBUSA will notify owners, and dealers will inspect the communication module and activate it, if necessary, free of charge. The recall is expected to begin April 13, 2021. Owners may contact MBUSA customer service at 1-800-367-6372.

Engine

FREE3 OPEN RECALLS

NHTSA campaign 20V173000 · 9,791 vehicles affected

Defect

Mercedes-Benz USA, LLC. (MBUSA) is recalling certain 2018-2019 S560 and Maybach S560 vehicles equipped with 4.0L 8-cylinder gasoline-engines. Two engine oil plugs may not withstand high engine loads while driving, possibly resulting in an engine oil leak.

Consequence

An engine oil leak can spill on to the road and cause slippery road conditions. Additionally, if the engine runs out of oil it can cause an engine stall while driving. Either of these scenarios can increase the risk of a crash.

Corrective Action

MBUSA will notify owners, and dealers will reinforce the engine oil plugs by adding a retaining plate, free of charge. The recall began August 11, 2020. Owners may contact MBUSA customer service at 1-800-367-6372. MBUSA's number for this recall is 2020060018.

Power Steering

FREE2 OPEN RECALLS

NHTSA campaign 18V910000 · 6,200 vehicles affected

Defect

Mercedes-Benz USA, LLC. (Mercedes) is recalling certain 2018 S450 4MATIC, S560 4MATIC Coupe, S63 AMG 4MATIC Coupe, Maybach S560 4MATIC, S560 4MATIC, S63 AMG and S63 AMG 4MATIC Cabrio vehicles. The Hands-off-Detection system may malfunction, causing the Active Steering Assist system to remain engaged despite the driver's hands not being on the steering wheel for a prolonged period of time.

Consequence

If the system remains active despite the driver not having their hands on the wheel, the driver's inattention may increase the risk of crash.

Corrective Action

Mercedes has notified owners, and dealers will update the software of the steering control unit, free of charge. An interim letter was mailed to owners on February 14, 2019 to notify them of the issue. A second notification will be sent when the remedy is available. Owners may contact Mercedes customer service at 1-800-367-6372.

Structure Roof and Pillars1

FREE1 OPEN RECALL

NHTSA campaign 21V197000 · 15,096 vehicles affected

Defect

Consequence

The adhesive bonding of the front panel might deteriorate, possibly causing the front panel to detach from the vehicle and become a road hazard, increasing the risk of a crash.

Corrective Action

MBUSA will notify owners, and dealers will replace the front panel, free of charge. The recall is expected to begin May 14, 2021. Owners may contact MBUSA customer service at 1-800-367-6372.

Communication Module3

FREE3 OPEN RECALLS

NHTSA campaign 21V072000 · 58 vehicles affected

Defect

Consequence

Corrective Action

Electrical System Software1

FREE1 OPEN RECALL

NHTSA campaign 21V058000 · 1,292,258 vehicles affected

Defect

Mercedes-Benz USA, LLC (MBUSA) is recalling certain 2016 - 2021 CLA-Class, GLA-Class, GLE-Class, GLS-Class, SLC-Class, A-Class, GT-Class, C-Class, E-Class, S-Class, CLS-Class, SL-Class, B-Class, GLB-Class, GLC-Class, and G-Class vehicles. Please refer to the Part 573 report for specific vehicle model details. The software design of the communication module may fail to communicate the correct vehicle location for the emergency call system (eCall) in the event of a crash.

Consequence

Failure of the eCall system may result in emergency responders being dispatched to the wrong location, increasing the risk of injury following a crash.

Corrective Action

MBUSA will notify owners, and the communication module software will be updated by a dealer, or through an over-the-air (OTA) update, free of charge. The recall is expected to begin April 6, 2021. Owners may contact MBUSA customer service at 1-877-762-8267. MBUSA's number for this recall is 2021020025.

Seat Belt1

FREE1 OPEN RECALL

NHTSA campaign 20V449000 · 56 vehicles affected

Defect

Mercedes-Benz USA, LLC. (MBUSA) is recalling certain 2019 C300, C300 Coupe, CLS450, E450 Coupe and S450, 2017-2019 E300, 2018 E400 Coupe, E400 Stationwagon, and 2018-2019 S560 vehicles that have previously had the instrument cluster replaced. The software in the replaced instrument cluster may cause the seat belt warning system to not operate properly, only displaying a solid warning light if either the driver or passenger seat belt is unfastened, instead of a blinking light with an audible tone.

Consequence

Without the audible tone and blinking warning light to remind the front seat occupants that their seat belts are not buckled, they may forget to buckle their seat belt, increasing their risk of injury in the event of a crash.

Corrective Action

MBUSA will notify owners, and dealers will update the instrument cluster software, free of charge. The recall is expected to begin September 29, 2020. Owners may contact MBUSA customer service at 1-800-367-6372. MBUSA's number for this recall is 2020080015.

Engine3

FREE3 OPEN RECALLS

NHTSA campaign 20V173000 · 9,791 vehicles affected

Defect

Consequence

Corrective Action

Brake2

FREE2 OPEN RECALLS

NHTSA campaign 19V915000 · 75 vehicles affected

Defect

Mercedes-Benz USA, LLC. (MBUSA) is recalling certain 2018 S560 and S450 vehicles. These vehicles may be equipped with front brake components (brake discs, calipers, and pads) with different dimensions than specified for the vehicle.

Consequence

The incorrect size brake components may lead to the wrong replacement components fitted to the vehicle during brake repairs, possibly affecting braking performance and increasing the risk of a crash.

Corrective Action

MBUSA will notify owners, and dealers will replace the front brake system, free of charge. The recall began May 8, 2020. Owners may contact MBUSA customer service at 1-800-367-6372. MBUSA's number for this recall is 2020030020.

Power Steering2

FREE2 OPEN RECALLS

NHTSA campaign 18V910000 · 6,200 vehicles affected

Defect

Consequence

If the system remains active despite the driver not having their hands on the wheel, the driver's inattention may increase the risk of crash.

Corrective Action

Lane Departure1

FREE1 OPEN RECALL

NHTSA campaign 18V607000 · 375 vehicles affected

Defect

Mercedes-Benz USA, LLC. (MBUSA) is recalling certain 2018 Mercedes Benz S63 AMG 4MATIC and S65 AMG vehicles. The software calibration for the Active Lane Keeping Assist may be incorrect, and as a result, the system may not intervene in the event of an unintended lane departure while traveling faster than 65 miles an hour.

Consequence

If the Active Lane Keeping Assist does not intervene as expected above 65 miles per hour, there would be an increased risk of a crash.

Corrective Action

MBUSA will notify owners, and dealers will update the multipurpose camera software, free of charge. The recall began October 5, 2018. Owners may contact MBUSA customer service at 1-800-367-6372. MBUSA's number for this recall is 2018090008.

Fuse Box1

FREE1 OPEN RECALL

NHTSA campaign 18V407000 · 1,701 vehicles affected

Defect

Mercedes-Benz USA, LLC. (MBUSA) is recalling certain 2018 Mercedes-Maybach S560 and S560 4Matic and Mercedes S450 4Matic, S450, S560, S560 4Matic, and S560 Coupe 4Matic vehicles. The electrical power bars inside the pre-fuse box in the trunk may not have been secured properly.

Consequence

If the power bars are not properly secured, it can cause higher electrical resistance increasing the risk of a fire. Additionally, an intermittent contact between the power bars could lead to a loss of vehicle functions. The engine operation, the seat belt functions and the instrument cluster could be impaired, increasing the risk of a crash and injuries.

Corrective Action

MBUSA will notify owners, and dealers will inspect the pre-fuse box, replacing it as necessary, free of charge. The recall is expected to begin August 15, 2018. Owners may contact MBUSA customer service at 1-800-367-6372.

Door Latch2

FREE2 OPEN RECALLS

NHTSA campaign 17V816000 · 8,700 vehicles affected

Defect

Mercedes-Benz USA, LLC (MBUSA) is recalling certain 2017 GLE400 4Matic, GLE350 4Matic, GLE350, GLE550e 4Matic, GLE43 AMG 4Matic, GLE63 AMG 4Matic, GLS450, GLE63S 4Matic, GLS63 4Matic, S550e, S600, S63 AMG 4Matic, S65 AMG, S550, Mercedes-Maybach S600, Mercedes-Maybach S550 4Matic, GLE43 AMG 4Matic Coupe, GLE63S 4Matic Coupe, 2017-2018 GLS550 4Matic, S550 4Matic, 2018 S450, and S63 AMG 4Matic vehicles. The rear passenger door on the driver side may indicate that it is locked, when it may not be. As such, th

Consequence

If the door appears to be locked, the door may be unintentionally opened, increasing the risk of injury.

Corrective Action

MBUSA will notify owners, and dealers will inspect the left rear door lock, replacing it as necessary, free of charge. The recall is expected to begin in January 2018. Owners may contact MBUSA customer service at 1-877-496-3691.

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Frequently Asked Questions

5 common questions answered

What recalls has NHTSA issued for the 2018 Mercedes-Benz S-Class?

NHTSA has issued 17 associated recalls for the 2018 Mercedes-Benz S-Class involving Structure—roof and pillars, Communication Module, Electrical System Software, Seat Belt, Engine, Brake, Power Steering, Lane Departure, Fuse Box, and Door Latch.

How do I check if my 2018 Mercedes-Benz S-Class has an open recall?

You can check the VIN at NHTSA.gov or receive a free VIN check at our Mercedes-Benz of Tampa service department.

How much does a 2018 Mercedes-Benz S-Class recall repair cost?

A 2018 Mercedes-Benz S-Class recall repair costs nothing when completed by an authorized dealer as the manufacturer remedy.

Can an independent shop fix a 2018 Mercedes-Benz S-Class recall?

No; only an authorized franchise dealer performs the manufacturer recall remedy at no charge.

Does an open recall affect the trade-in value of the 2018 Mercedes-Benz S-Class?

Buyers and dealers check recall status, so complete open campaigns before discussing value through our trade-in page.

Recall Service & Dealership Highlights

Safety Comes First

NHTSA recall campaigns associated with this sedan include a panoramic-roof front panel that may detach, Emergency Call software or activation concerns, oil leaks that can cause a stall or fire, and brake issues that may reduce braking performance. Other campaigns address steering assistance that may remain active without hands on the wheel, lane-keeping software, a fuse-box fire risk, seat-belt warnings, and a rear door that may open unexpectedly. Waiting can leave a safety-related condition unresolved. A VIN check identifies the campaigns applicable to your vehicle, so please contact Mercedes-Benz of Tampa and schedule service promptly.

Factory-Backed Expertise

Mercedes-Benz of Tampa uses factory-trained technicians, manufacturer diagnostic tools, and OEM parts to complete the correct recall remedy for your vehicle. Whether the repair involves software, a module, a brake system, an engine component, a fuse box, a door latch, or a panoramic-roof panel, our authorized dealership follows the manufacturer’s procedure. Recall remedies are completed free of charge when applicable. Located in Tampa, FL, we welcome drivers from Carrollwood, West Tampa, South Tampa, Town ’n’ Country, and nearby communities. Trust Mercedes-Benz of Tampa for clear answers and careful attention.

Simple Next Steps

Start with your vehicle identification number and let our team check for open campaigns. Bring the 2018 Mercedes-Benz S-Class to Mercedes-Benz of Tampa for verification and the applicable manufacturer remedy. If you are unsure whether a repair was completed, still schedule an appointment; the VIN check is free and there is no need to guess. Our service advisors can explain the next step, arrange the required work, and help coordinate your visit. Prompt action brings reassurance and helps keep your vehicle’s safety systems working as intended.