4400 North Dale Mabry Highway, Directions Tampa, FL 33614
Mercedes-Benz of Tampa
Mercedes-Benz SLC-Class Recall service at Mercedes-Benz of Tampa in Tampa, FL
SCHEDULE NOWFrequently asked questionsNHTSA campaign 21V058000 · 1,292,258 vehicles affected
Defect
Mercedes-Benz USA, LLC (MBUSA) is recalling certain 2016 - 2021 CLA-Class, GLA-Class, GLE-Class, GLS-Class, SLC-Class, A-Class, GT-Class, C-Class, E-Class, S-Class, CLS-Class, SL-Class, B-Class, GLB-Class, GLC-Class, and G-Class vehicles. Please refer to the Part 573 report for specific vehicle model details. The software design of the communication module may fail to communicate the correct vehicle location for the emergency call system (eCall) in the event of a crash.
Consequence
Failure of the eCall system may result in emergency responders being dispatched to the wrong location, increasing the risk of injury following a crash.
Corrective Action
MBUSA will notify owners, and the communication module software will be updated by a dealer, or through an over-the-air (OTA) update, free of charge. The recall is expected to begin April 6, 2021. Owners may contact MBUSA customer service at 1-877-762-8267. MBUSA's number for this recall is 2021020025.
NHTSA campaign 21V058000 · 1,292,258 vehicles affected
Defect
Mercedes-Benz USA, LLC (MBUSA) is recalling certain 2016 - 2021 CLA-Class, GLA-Class, GLE-Class, GLS-Class, SLC-Class, A-Class, GT-Class, C-Class, E-Class, S-Class, CLS-Class, SL-Class, B-Class, GLB-Class, GLC-Class, and G-Class vehicles. Please refer to the Part 573 report for specific vehicle model details. The software design of the communication module may fail to communicate the correct vehicle location for the emergency call system (eCall) in the event of a crash.
Consequence
Failure of the eCall system may result in emergency responders being dispatched to the wrong location, increasing the risk of injury following a crash.
Corrective Action
MBUSA will notify owners, and the communication module software will be updated by a dealer, or through an over-the-air (OTA) update, free of charge. The recall is expected to begin April 6, 2021. Owners may contact MBUSA customer service at 1-877-762-8267. MBUSA's number for this recall is 2021020025.
5 common questions answered
NHTSA identifies one recall affecting the Communication Module in the 2018 Mercedes-Benz SLC-Class. The module software may fail to communicate the vehicle’s correct location to the eCall emergency system after a crash. If that happens, emergency responders could be dispatched to the wrong location, increasing the risk of injury after a collision. Waiting to confirm the repair can leave an important safety function without its specified correction. Mercedes-Benz USA’s remedy is a communication module software update, performed by a dealer or completed over the air, free of charge. Contact Mercedes-Benz of Tampa to check your VIN and determine the appropriate next step.
Mercedes-Benz of Tampa provides recall assistance for drivers throughout Tampa, Florida, and nearby communities. Our factory-trained technicians use manufacturer diagnostic tools and OEM parts and procedures to address your vehicle’s recall needs. For this Communication Module recall, the manufacturer-specified software update is completed at no charge to the owner. Our team can verify the VIN, explain the remedy, and help you understand what happens next. Visit us at 4400 N. Dale Mabry Hwy in Tampa or contact Mercedes-Benz of Tampa for reassuring, authorized service from a dedicated Mercedes-Benz dealership.
Begin by checking your VIN with Mercedes-Benz of Tampa, even if you are unsure whether the recall was previously completed. Bring the vehicle to our service department when instructed, and we can perform the manufacturer remedy at no charge when applicable. You can schedule service online or schedule an appointment with our team. A free VIN check helps remove uncertainty and supports a faster response to a safety concern. Do not wait for a symptom or warning; let our Tampa service professionals help you take the next step.
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