Mercedes-Benz of Tampa

2019 Mercedes-Benz E-Class Recall

Mercedes-Benz E-Class Recall service at Mercedes-Benz of Tampa in Tampa, FL

Frequently asked questions

Recall Summary

17 recalls found · All repairs FREE

Emergency Call eCall

FREE2 OPEN RECALLS

NHTSA campaign 21V058000 · 1,292,258 vehicles affected

Defect

Mercedes-Benz USA, LLC (MBUSA) is recalling certain 2016 - 2021 CLA-Class, GLA-Class, GLE-Class, GLS-Class, SLC-Class, A-Class, GT-Class, C-Class, E-Class, S-Class, CLS-Class, SL-Class, B-Class, GLB-Class, GLC-Class, and G-Class vehicles. Please refer to the Part 573 report for specific vehicle model details. The software design of the communication module may fail to communicate the correct vehicle location for the emergency call system (eCall) in the event of a crash.

Consequence

Failure of the eCall system may result in emergency responders being dispatched to the wrong location, increasing the risk of injury following a crash.

Corrective Action

MBUSA will notify owners, and the communication module software will be updated by a dealer, or through an over-the-air (OTA) update, free of charge. The recall is expected to begin April 6, 2021. Owners may contact MBUSA customer service at 1-877-762-8267. MBUSA's number for this recall is 2021020025.

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Frequently Asked Questions

5 common questions answered

What recalls has NHTSA issued for the 2019 Mercedes-Benz E-Class?
  • NHTSA has issued 17 recalls associated with the 2019 Mercedes-Benz E-Class, involving Emergency Call eCall, Structure, Battery Cable Connection, Communication Module, Electrical System Software, Seat, Seat Belt, Engine, Air Bag, Forward Collision Avoidance System, and Steering.
  • The reported issues range from emergency-call and software concerns to possible spoiler detachment, restraint-system concerns, an engine oil leak, impaired braking assistance, and steering control concerns.
How do I check if my 2019 Mercedes-Benz E-Class has an open recall?
  • You can check your 2019 Mercedes-Benz E-Class at NHTSA.gov or receive a free VIN check at our service department.
  • Mercedes-Benz of Tampa can review the VIN and identify whether an open manufacturer recall applies to your vehicle.
How much does a 2019 Mercedes-Benz E-Class recall repair cost?
  • A 2019 Mercedes-Benz E-Class recall repair costs nothing when the manufacturer remedy is performed by an authorized dealer.
  • Book the VIN check first so the service team can confirm the applicable remedy and arrange the repair.
Can an independent shop fix a 2019 Mercedes-Benz E-Class recall?
  • No; only an authorized franchise dealer performs the manufacturer remedy at no charge for a 2019 Mercedes-Benz E-Class.
  • An authorized Mercedes-Benz dealer has the manufacturer procedures, diagnostic tools, and OEM parts required for the recall repair.
Does an open recall affect the trade-in value of the 2019 Mercedes-Benz E-Class?
  • Buyers and dealers check recall status, so an open recall can affect how a 2019 Mercedes-Benz E-Class is evaluated for trade-in.
  • Check your vehicle first, then visit our trade-in page to begin the valuation process.

Recall Service & Dealership Highlights

Protect Critical Safety Systems

NHTSA’s recall information covers possible eCall failures that could misdirect responders or prevent emergency contact, along with Active Brake Assist software that may not apply expected braking. Other reported concerns include spoilers or front panels that may detach, wiring that could cause a stall or fire, restraint-system and seat-belt problems, a leaking turbocharger oil line, and a steering issue that could limit control. Waiting can leave a safety-related defect unresolved while you drive. Because applicability depends on the exact vehicle, a VIN check is the responsible first step, especially if you received a notice or are unsure whether earlier work was completed.

Factory-Level Recall Care

Mercedes-Benz of Tampa provides recall support for drivers throughout Tampa, FL, and nearby communities. Our factory-trained technicians follow manufacturer repair procedures and use Mercedes-Benz diagnostic tools to identify the applicable remedy. OEM parts and approved software updates help ensure the repair is completed as intended. Manufacturer safety recall remedies are performed at no charge to the owner, including applicable inspections, adjustments, software updates, and replacements. Whether you drive locally in Tampa or travel from surrounding communities, Mercedes-Benz of Tampa offers a reassuring place to resolve an open recall with authorized franchise expertise.

Start With a Free VIN Check

Begin by locating your VIN and contacting Mercedes-Benz of Tampa. We can check for open recalls, explain what the manufacturer remedy involves, and help you bring the vehicle in. If you are unsure whether a recall applies or whether a previous repair was completed, schedule service anyway—the check is free. Use our online schedule service option or call 813-543-8419. Once the VIN is reviewed, we can arrange the appropriate authorized repair and help you move forward with confidence. Do not delay a safety-related concern simply because the vehicle seems to operate normally.

Related Pages

Helpful Links

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