Mercedes-Benz of Tampa

2019 Mercedes-Benz GLE-Class Recall

Mercedes-Benz GLE-Class Recall service at Mercedes-Benz of Tampa in Tampa, FL

Frequently asked questions

Recall Summary

3 recalls found · All repairs FREE

Emergency Call eCall

FREE2 OPEN RECALLS

NHTSA campaign 21V058000 · 1,292,258 vehicles affected

Defect

Mercedes-Benz USA, LLC (MBUSA) is recalling certain 2016 - 2021 CLA-Class, GLA-Class, GLE-Class, GLS-Class, SLC-Class, A-Class, GT-Class, C-Class, E-Class, S-Class, CLS-Class, SL-Class, B-Class, GLB-Class, GLC-Class, and G-Class vehicles. Please refer to the Part 573 report for specific vehicle model details. The software design of the communication module may fail to communicate the correct vehicle location for the emergency call system (eCall) in the event of a crash.

Consequence

Failure of the eCall system may result in emergency responders being dispatched to the wrong location, increasing the risk of injury following a crash.

Corrective Action

MBUSA will notify owners, and the communication module software will be updated by a dealer, or through an over-the-air (OTA) update, free of charge. The recall is expected to begin April 6, 2021. Owners may contact MBUSA customer service at 1-877-762-8267. MBUSA's number for this recall is 2021020025.

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Frequently Asked Questions

5 common questions answered

What recalls has NHTSA issued for the 2019 Mercedes-Benz GLE-Class?
  • NHTSA has issued three recalls for the 2019 Mercedes-Benz GLE-Class: two involving Emergency Call eCall and one involving Structure.
  • The eCall recalls address incorrect emergency-call location information and possible deactivation of the emergency-call function.
  • The Structure recall addresses front-panel adhesive that may deteriorate and allow the panel to detach.
How do I check if my 2019 Mercedes-Benz GLE-Class has an open recall?
  • You can check your 2019 Mercedes-Benz GLE-Class VIN at NHTSA.gov or receive a free VIN check at our service department.
  • Mercedes-Benz of Tampa can review the VIN and identify whether a manufacturer remedy remains open.
  • If you are unsure whether previous recall work was completed, schedule an appointment for a check.
How much does a 2019 Mercedes-Benz GLE-Class recall repair cost?
  • A 2019 Mercedes-Benz GLE-Class recall repair costs nothing when completed by an authorized dealer.
  • Manufacturer safety recall remedies, including the applicable software, inspection, activation, or replacement work, are performed at no charge to the owner.
Can an independent shop fix a 2019 Mercedes-Benz GLE-Class recall?
  • No; only an authorized franchise dealer performs the manufacturer remedy for a 2019 Mercedes-Benz GLE-Class at no charge.
  • An authorized dealer has the manufacturer procedures and equipment needed to complete the recall campaign correctly.
Does an open recall affect the trade-in value of the 2019 Mercedes-Benz GLE-Class?
  • Buyers and dealers check recall status, so an open recall can affect the trade-in process for a 2019 Mercedes-Benz GLE-Class; visit our trade-in page.
  • Completing an open remedy can provide useful documentation when discussing a vehicle appraisal.

Recall Service & Dealership Highlights

Protect Emergency Response

NHTSA reports two Emergency Call eCall recalls for the 2019 Mercedes-Benz GLE-Class. One involves communication-module software that may send an incorrect vehicle location after a crash, potentially directing emergency responders to the wrong place. The other involves a module that may have been deactivated during service, preventing occupants from contacting emergency services through the call center. NHTSA also reports a Structure recall involving front-panel adhesive that may deteriorate and allow the panel to detach as a road hazard. Waiting can leave a safety concern unresolved, so arrange a free VIN check promptly if you received a notice or have questions about prior repairs.

Authorized Mercedes-Benz Care

Mercedes-Benz of Tampa provides recall support with factory-trained technicians, manufacturer diagnostic tools, and OEM parts. When your VIN shows an applicable campaign, the manufacturer remedy is performed at no charge, whether the required action is a software update, communication-module inspection and activation, or front-panel replacement. Located at 4400 N. Dale Mabry Hwy in Tampa, FL, Mercedes-Benz of Tampa serves drivers throughout Tampa Bay and nearby communities, including surrounding Hillsborough County areas. Our team can explain the recall process clearly and help you move from uncertainty to a documented safety repair. Call 813-543-8419 or schedule service.

Take the Next Step

Start with your vehicle identification number, then contact Mercedes-Benz of Tampa for a free open-recall check. Bring the 2019 Mercedes-Benz GLE-Class to our service department so the team can verify the campaign and complete the manufacturer remedy when applicable. You can schedule an appointment even if you are unsure whether a recall applies or whether earlier work was completed. The check is free, and recall repairs are performed at no charge by an authorized franchise dealer. If your vehicle is due for additional care, ask about service specials while arranging your visit.

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