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Mercedes-Benz of Tampa
Mercedes-Benz GLS-Class Recall service at Mercedes-Benz of Tampa in Tampa, FL
SCHEDULE NOWFrequently asked questionsNHTSA campaign 21V058000 · 1,292,258 vehicles affected
Defect
Mercedes-Benz USA, LLC (MBUSA) is recalling certain 2016 - 2021 CLA-Class, GLA-Class, GLE-Class, GLS-Class, SLC-Class, A-Class, GT-Class, C-Class, E-Class, S-Class, CLS-Class, SL-Class, B-Class, GLB-Class, GLC-Class, and G-Class vehicles. Please refer to the Part 573 report for specific vehicle model details. The software design of the communication module may fail to communicate the correct vehicle location for the emergency call system (eCall) in the event of a crash.
Consequence
Failure of the eCall system may result in emergency responders being dispatched to the wrong location, increasing the risk of injury following a crash.
Corrective Action
MBUSA will notify owners, and the communication module software will be updated by a dealer, or through an over-the-air (OTA) update, free of charge. The recall is expected to begin April 6, 2021. Owners may contact MBUSA customer service at 1-877-762-8267. MBUSA's number for this recall is 2021020025.
NHTSA campaign 21V058000 · 1,292,258 vehicles affected
Defect
Mercedes-Benz USA, LLC (MBUSA) is recalling certain 2016 - 2021 CLA-Class, GLA-Class, GLE-Class, GLS-Class, SLC-Class, A-Class, GT-Class, C-Class, E-Class, S-Class, CLS-Class, SL-Class, B-Class, GLB-Class, GLC-Class, and G-Class vehicles. Please refer to the Part 573 report for specific vehicle model details. The software design of the communication module may fail to communicate the correct vehicle location for the emergency call system (eCall) in the event of a crash.
Consequence
Failure of the eCall system may result in emergency responders being dispatched to the wrong location, increasing the risk of injury following a crash.
Corrective Action
MBUSA will notify owners, and the communication module software will be updated by a dealer, or through an over-the-air (OTA) update, free of charge. The recall is expected to begin April 6, 2021. Owners may contact MBUSA customer service at 1-877-762-8267. MBUSA's number for this recall is 2021020025.
5 common questions answered
The NHTSA-reported Software recall concerns communication-module software that may fail to send the correct vehicle location through the emergency call system after a crash. If responders are directed to the wrong location, assistance could be delayed, increasing the risk of injury. Waiting to verify the VIN leaves uncertainty around an important safety function. Mercedes-Benz USA’s remedy is a software update completed by a dealer or through an over-the-air update, at no charge. If you received a recall notice, experienced a safety concern, or do not know whether earlier work was completed, contact Mercedes-Benz of Tampa and schedule service.
Mercedes-Benz of Tampa provides factory-trained technicians, manufacturer diagnostic tools, and OEM parts and software support for your recall visit. Our team can perform the free manufacturer remedy after checking your VIN and confirming the open campaign. We proudly serve drivers throughout Tampa, FL, as well as nearby communities seeking authorized Mercedes-Benz service. If your vehicle needs additional attention, ask our team about service specials. Service financing is also available so you can get service now and pay later while addressing important vehicle needs with confidence.
Begin by locating your vehicle identification number and contacting Mercedes-Benz of Tampa. Our service team can check for an open recall, explain the remedy, and arrange the appropriate visit. Bring the vehicle in even if you are unsure whether the recall applies; the VIN check is free and helps remove uncertainty. If the software update is needed, we will complete the manufacturer remedy at no charge. Use our online scheduler to schedule an appointment, or contact Mercedes-Benz of Tampa at 8135438419 for assistance with the next step.
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