4400 North Dale Mabry Highway, Directions Tampa, FL 33614
Mercedes-Benz of Tampa
Mercedes-Benz SLC-Class Recall service at Mercedes-Benz of Tampa in Tampa, FL
SCHEDULE NOWFrequently asked questionsNHTSA campaign 21V058000 · 1,292,258 vehicles affected
Defect
Mercedes-Benz USA, LLC (MBUSA) is recalling certain 2016 - 2021 CLA-Class, GLA-Class, GLE-Class, GLS-Class, SLC-Class, A-Class, GT-Class, C-Class, E-Class, S-Class, CLS-Class, SL-Class, B-Class, GLB-Class, GLC-Class, and G-Class vehicles. Please refer to the Part 573 report for specific vehicle model details. The software design of the communication module may fail to communicate the correct vehicle location for the emergency call system (eCall) in the event of a crash.
Consequence
Failure of the eCall system may result in emergency responders being dispatched to the wrong location, increasing the risk of injury following a crash.
Corrective Action
MBUSA will notify owners, and the communication module software will be updated by a dealer, or through an over-the-air (OTA) update, free of charge. The recall is expected to begin April 6, 2021. Owners may contact MBUSA customer service at 1-877-762-8267. MBUSA's number for this recall is 2021020025.
NHTSA campaign 21V058000 · 1,292,258 vehicles affected
Defect
Mercedes-Benz USA, LLC (MBUSA) is recalling certain 2016 - 2021 CLA-Class, GLA-Class, GLE-Class, GLS-Class, SLC-Class, A-Class, GT-Class, C-Class, E-Class, S-Class, CLS-Class, SL-Class, B-Class, GLB-Class, GLC-Class, and G-Class vehicles. Please refer to the Part 573 report for specific vehicle model details. The software design of the communication module may fail to communicate the correct vehicle location for the emergency call system (eCall) in the event of a crash.
Consequence
Failure of the eCall system may result in emergency responders being dispatched to the wrong location, increasing the risk of injury following a crash.
Corrective Action
MBUSA will notify owners, and the communication module software will be updated by a dealer, or through an over-the-air (OTA) update, free of charge. The recall is expected to begin April 6, 2021. Owners may contact MBUSA customer service at 1-877-762-8267. MBUSA's number for this recall is 2021020025.
5 common questions answered
NHTSA reports that the Communication Module software may fail to communicate the correct vehicle location through the emergency call system after a crash. If eCall sends responders to the wrong location, assistance may be delayed, increasing the risk of injury. Waiting to confirm the repair leaves an important safety function unresolved when it may be needed most. Mercedes-Benz USA, LLC specified a software update as the remedy, and the update is free when the recall remains open. If you received a notice or are uncertain about your vehicle’s repair history, have the VIN checked promptly and schedule service with an authorized dealer.
Mercedes-Benz of Tampa provides authorized recall support for drivers in Tampa, FL, and nearby communities. Factory-trained technicians use manufacturer diagnostic tools and OEM parts and software procedures to verify the campaign and complete the specified remedy correctly. The communication module update is performed at no charge when the vehicle has an open recall. Our team can also explain the repair process and answer questions about the emergency call system. Visit Mercedes-Benz of Tampa at 4400 N. Dale Mabry Hwy or call 813-543-8419 for assistance with your 2019 Mercedes-Benz SLC-Class.
Begin by checking your VIN through NHTSA.gov or contacting Mercedes-Benz of Tampa’s service department. Bring the vehicle in if the recall is open, and schedule an appointment even if you are unsure whether the update was previously completed. The VIN check is free, and an eligible manufacturer recall remedy is completed at no charge. This straightforward step can clarify your vehicle’s status and help address the communication module concern without delay. Our Tampa service team is ready to guide you through the next step and help you drive with greater confidence.
Helpful Links
