Mercedes-Benz of Tampa

2020 Mercedes-Benz GLA-Class Recall

Mercedes-Benz GLA-Class Recall service at Mercedes-Benz of Tampa in Tampa, FL

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Frequently asked questions

Recall Summary

3 recalls found · All repairs FREE

Structure Roof and Pillars

FREE1 OPEN RECALL

NHTSA campaign 21V197000 · 15,096 vehicles affected

Defect

Mercedes-Benz USA, LLC (MBUSA) is recalling certain 2017-2020 C300 Coupe, C43 Coupe AMG, C43 AMG, 2015-2020 C300, GLA250, 2016-2018 C350e, CLA45 Coupe AMG, 2015 C400, S65 AMG, 2015-2019 C63 AMG, 2016 C450, 2015-2016 GLA45 AMG, S600, 2016-2020 GLC300, 2017-2019 GLC43 AMG, GLE43 Coupe AMG, 2014-2019 CLA250 Coupe, 2014-2015 CLA45 AMG, 2018 GLC63 AMG, 2014-2017 S550, 2018-2020 S450, 2016-2019 GLE63 Coupe AMG, 2016 GLE450 Coupe, 2014-2020 S63 AMG, 2018-2019 S560, and 2019 GLC350e vehicles equipped with a panoram

Consequence

The adhesive bonding of the front panel might deteriorate, possibly causing the front panel to detach from the vehicle and become a road hazard, increasing the risk of a crash.

Corrective Action

MBUSA will notify owners, and dealers will replace the front panel, free of charge. The recall is expected to begin May 14, 2021. Owners may contact MBUSA customer service at 1-800-367-6372.

Communication Module

FREE2 OPEN RECALLS

NHTSA campaign 21V072000 · 58 vehicles affected

Defect

Mercedes-Benz USA, LLC (MBUSA) is recalling certain 2017-2019 C300, E300, 2018-2020 CLA250, 2020 CLS450, AMG E53, AMG GT53, GLE450, 2018 AMG E63, AMG GTA, 2017-2020 GLA250, GLC300, 2019 GLC350, AMG GLC43, 2017-2018 GLE350, 2019 AMG GLC 43, GLC350, GLE400, 2017 GLS450, S550, C300 Cabrio, and 2018-2019 S560 vehicles. The communication module might have been inadvertently deactivated during a service visit, which could have disabled the Emergency Call (eCall) function.

Consequence

A disabled eCall system would prevent a vehicle occupant from contacting emergency services through the call center in an emergency, potentially delaying emergency responders and increasing the risk of injury.

Corrective Action

MBUSA will notify owners, and dealers will inspect the communication module and activate it, if necessary, free of charge. The recall is expected to begin April 13, 2021. Owners may contact MBUSA customer service at 1-800-367-6372.

Structure Roof and Pillars1

FREE1 OPEN RECALL

NHTSA campaign 21V197000 · 15,096 vehicles affected

Defect

Consequence

The adhesive bonding of the front panel might deteriorate, possibly causing the front panel to detach from the vehicle and become a road hazard, increasing the risk of a crash.

Corrective Action

MBUSA will notify owners, and dealers will replace the front panel, free of charge. The recall is expected to begin May 14, 2021. Owners may contact MBUSA customer service at 1-800-367-6372.

Communication Module2

FREE2 OPEN RECALLS

NHTSA campaign 21V072000 · 58 vehicles affected

Defect

Consequence

Corrective Action

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Frequently Asked Questions

5 common questions answered

What recalls has NHTSA issued for the 2020 Mercedes-Benz GLA-Class?

NHTSA has issued three recalls for the 2020 Mercedes-Benz GLA-Class involving the Structure Roof and Pillars and Communication Module components.
The Structure Roof and Pillars recall concerns panoramic front-panel adhesive that may deteriorate, allowing the panel to detach and create a road hazard.
The two Communication Module recalls address a potentially deactivated Emergency Call function and software that may transmit an incorrect vehicle location.

How do I check if my 2020 Mercedes-Benz GLA-Class has an open recall?

You can check your 2020 Mercedes-Benz GLA-Class by entering its VIN at NHTSA.gov or requesting a free VIN check at our service department.
A VIN check helps confirm whether a recall remains open and whether the manufacturer remedy has been completed.

How much does a 2020 Mercedes-Benz GLA-Class recall repair cost?

A 2020 Mercedes-Benz GLA-Class recall repair costs nothing when performed by an authorized dealer under the manufacturer’s recall program.
Approved remedies include front-panel replacement, Communication Module inspection and activation, or a software update, as applicable.

Can an independent shop fix a 2020 Mercedes-Benz GLA-Class recall?

No; only an authorized franchise dealer performs the manufacturer remedy for a 2020 Mercedes-Benz GLA-Class at no charge.
An authorized dealer has the manufacturer diagnostic tools, factory-trained technicians, and OEM parts needed for the specified remedy.

Does an open recall affect the trade-in value of the 2020 Mercedes-Benz GLA-Class?

An open recall can affect how buyers and dealers evaluate a 2020 Mercedes-Benz GLA-Class, so check the status before trading it in.
When you are ready to discuss your vehicle, visit our trade-in page and complete the recall repair first when possible.

Recall Service & Dealership Highlights

Safety Comes First

NHTSA recall information identifies three recalls involving the 2020 Mercedes-Benz GLA-Class. A panoramic front-panel adhesive may deteriorate, allowing the panel to detach and become a road hazard that increases crash risk. Communication Module issues may disable Emergency Call, delaying contact with emergency services, or cause the system to send responders to the wrong location after a crash. These concerns involve safety systems and structural components, so waiting can leave a known risk unresolved. Mercedes-Benz of Tampa can check the VIN and complete the applicable remedy at no charge, helping you drive with greater confidence.

Factory-Authorized Expertise

Mercedes-Benz of Tampa provides recall service with factory-trained technicians, manufacturer diagnostic tools, and OEM parts. Our team follows the remedy specified by Mercedes-Benz, whether that means replacing the panoramic front panel, inspecting and activating the Communication Module, or updating its software. Approved recall repairs are performed free of charge to the owner. Located in Tampa, FL, our dealership serves drivers throughout the Tampa Bay area and nearby communities, including Clearwater, Brandon, Riverview, and St. Petersburg. Trust Mercedes-Benz of Tampa for a precise, manufacturer-authorized response to your recall concern.

Simple Next Steps

Begin by checking your VIN at NHTSA.gov or contacting our service department for a free VIN check. If a recall is open, bring your vehicle to Mercedes-Benz of Tampa so our team can explain the repair and complete the manufacturer remedy. If you are unsure whether a prior repair was completed, still schedule service; the check is free and can clarify your status. Review our service specials before your visit, and contact us at 813-543-8419 with questions about the next appointment.