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Mercedes-Benz of Tampa
Mercedes-Benz Metris Recall service at Mercedes-Benz of Tampa in Tampa, FL
SCHEDULE NOWFrequently asked questionsNHTSA campaign 21V055000 · 84,345 vehicles affected
Defect
Daimler Vans USA, LLC (DVUSA) is recalling certain 2016-2020 Mercedes-Benz Metris and 2019-2020 Mercedes-Benz Sprinter vehicles. The software design of the communication module may fail to communicate the correct vehicle location for the emergency call system (eCall) in the event of a crash.
Consequence
Failure of the eCall system may result in emergency responders being dispatched to the wrong location, increasing the risk of injury following a crash.
Corrective Action
DVUSA will notify owners, and dealers will update the software communication module for the automatic emergency call system, free of charge. The recall is expected to begin April 6, 2021. Owners may contact DVUSA customer service at 1-877-762-8267. DVUSA's number for this recall is VSXHERMPOS.
NHTSA campaign 20V729000 · 562 vehicles affected
Defect
Daimler Vans USA, LLC (DVUSA) is recalling certain 2019-2020 Mercedes-Benz Metris right-hand drive vehicles. The screwed fittings between the rigid steel brake lines routed through the underbody of the vehicle and the brake hoses in the area of the front and rear axles may not have been correctly installed.
Consequence
The connection between the brake line and the brake hose may leak, causing a sudden loss of brake fluids, impacting braking performance and increasing the risk of a crash.
Corrective Action
DVUSA will notify owners, and dealers will check the affected fittings at the connection points of the brake lines to the brake hoses, correcting them as necessary, free of charge. The manufacturer has not yet provided a schedule for recall notification. Owners may contact DVUSA customer service at 1-877-762-8267. DVUSA's number for this recall is VS2BREMPOS.
NHTSA campaign 19V715000 · 15,160 vehicles affected
Defect
Daimler Vans USA, LLC (DVUSA) is recalling certain 2016-2019 Mercedes-Benz Metris vehicles. The integrated backup battery compartment located underneath the front passenger's seat may not have its own cover, potentially exposing the battery when the seat is moved forward.
Consequence
If conductive material, such as metal, unintentionally drops into the opening and contacts the terminals on the battery, an electrical short can occur, increasing the risk of a fire.
Corrective Action
DVUSA will notify owners, and Mercedes-Benz dealers will install covers over the battery compartment area, free of charge. DVUSA issued owners an interim notification on December 2, 2019. The recall began March 9, 2020. Owners may contact DVUSA customer service at 1-877-762-8267. DVUSA's number for this recall is VS2SITZAB.
NHTSA campaign 21V055000 · 84,345 vehicles affected
Defect
Daimler Vans USA, LLC (DVUSA) is recalling certain 2016-2020 Mercedes-Benz Metris and 2019-2020 Mercedes-Benz Sprinter vehicles. The software design of the communication module may fail to communicate the correct vehicle location for the emergency call system (eCall) in the event of a crash.
Consequence
Failure of the eCall system may result in emergency responders being dispatched to the wrong location, increasing the risk of injury following a crash.
Corrective Action
DVUSA will notify owners, and dealers will update the software communication module for the automatic emergency call system, free of charge. The recall is expected to begin April 6, 2021. Owners may contact DVUSA customer service at 1-877-762-8267. DVUSA's number for this recall is VSXHERMPOS.
NHTSA campaign 20V729000 · 562 vehicles affected
Defect
Daimler Vans USA, LLC (DVUSA) is recalling certain 2019-2020 Mercedes-Benz Metris right-hand drive vehicles. The screwed fittings between the rigid steel brake lines routed through the underbody of the vehicle and the brake hoses in the area of the front and rear axles may not have been correctly installed.
Consequence
The connection between the brake line and the brake hose may leak, causing a sudden loss of brake fluids, impacting braking performance and increasing the risk of a crash.
Corrective Action
DVUSA will notify owners, and dealers will check the affected fittings at the connection points of the brake lines to the brake hoses, correcting them as necessary, free of charge. The manufacturer has not yet provided a schedule for recall notification. Owners may contact DVUSA customer service at 1-877-762-8267. DVUSA's number for this recall is VS2BREMPOS.
NHTSA campaign 19V715000 · 15,160 vehicles affected
Defect
Daimler Vans USA, LLC (DVUSA) is recalling certain 2016-2019 Mercedes-Benz Metris vehicles. The integrated backup battery compartment located underneath the front passenger's seat may not have its own cover, potentially exposing the battery when the seat is moved forward.
Consequence
If conductive material, such as metal, unintentionally drops into the opening and contacts the terminals on the battery, an electrical short can occur, increasing the risk of a fire.
Corrective Action
DVUSA will notify owners, and Mercedes-Benz dealers will install covers over the battery compartment area, free of charge. DVUSA issued owners an interim notification on December 2, 2019. The recall began March 9, 2020. Owners may contact DVUSA customer service at 1-877-762-8267. DVUSA's number for this recall is VS2SITZAB.
5 common questions answered
NHTSA identifies three recall areas associated with the 2020 Mercedes-Benz Metris. A communication-module software defect may prevent the eCall system from sending the correct vehicle location after a crash, potentially delaying responders and increasing injury risk. On certain right-hand-drive vehicles, incorrectly installed brake-line fittings may leak fluid and reduce braking performance, raising the risk of a crash. On certain vehicles, an uncovered backup battery compartment beneath the passenger seat could allow metal to contact the terminals, creating an electrical short and fire risk. Waiting can leave a safety concern unresolved, so arrange a VIN check promptly.
Mercedes-Benz of Tampa provides recall support from factory-trained technicians using manufacturer diagnostic tools and OEM parts. The team can verify your VIN, identify an applicable open campaign, and complete the manufacturer’s remedy at no charge. Software updates, brake-fitting corrections, and battery-compartment cover installation require the right factory process, and an authorized franchise dealer is the proper destination for that work. Mercedes-Benz of Tampa serves drivers throughout Tampa, West Tampa, Carrollwood, Town ’n’ Country, Temple Terrace, and nearby Florida communities. For additional maintenance value, explore service specials, and ask how to get service now and pay later.
Begin by locating your vehicle identification number and contacting Mercedes-Benz of Tampa. The service team can check the VIN for open recalls, explain what the campaign means, and help arrange the next step. Bring the Metris to 4400 N. Dale Mabry Hwy in Tampa even if you are unsure whether a repair was previously completed. A complimentary check can clarify the vehicle’s status before you continue driving or prepare for a trade. If a remedy is open, schedule service so the authorized team can complete it at no charge.
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