Mercedes-Benz of Tampa

2020 Mercedes-Benz Sprinter Recall

Mercedes-Benz Sprinter Recall service at Mercedes-Benz of Tampa in Tampa, FL

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Frequently asked questions

Recall Summary

11 recalls found · All repairs FREE

Fuel Leak

FREE1 OPEN RECALL

NHTSA campaign 20V595000 · 4,010 vehicles affected

Defect

Daimler Vans USA, LLC (DVUSA) is recalling 2019-2020 Mercedes Benz and Freightliner Sprinters. The fuel line clamps may loosen and result in a fuel leak.

Consequence

A fuel leak can increase the risk of a fire.

Corrective Action

DVUSA will notify owners, and dealers will check the fuel hose clamp connections and tighten or replace the components as needed, free of charge. DVUSA issued owners an interim notification on November 9, 2020. The recall began January 19, 2021. Owners may contact DVUSA customer service at 1-877-762-8267. DVUSA's number for this recall is VS3SCHELLE.

Fuel Leak1

FREE1 OPEN RECALL

NHTSA campaign 20V595000 · 4,010 vehicles affected

Defect

Daimler Vans USA, LLC (DVUSA) is recalling 2019-2020 Mercedes Benz and Freightliner Sprinters. The fuel line clamps may loosen and result in a fuel leak.

Consequence

A fuel leak can increase the risk of a fire.

Corrective Action

Other1

FREE1 OPEN RECALL

NHTSA campaign 20V595000 · 4,010 vehicles affected

Defect

Daimler Vans USA, LLC (DVUSA) is recalling 2019-2020 Mercedes Benz and Freightliner Sprinters. The fuel line clamps may loosen and result in a fuel leak.

Consequence

A fuel leak can increase the risk of a fire.

Corrective Action

Brake Hose1

FREE1 OPEN RECALL

NHTSA campaign 20V631000 · 463 vehicles affected

Defect

Daimler Vans USA, LLC (DVUSA) is recalling certain 2020 Mercedes-Benz Sprinter vehicles. The outer area of the brake hoses on the front and rear axles may have been damaged during production.

Consequence

Over time, the hose could begin to leak brake fluid, affecting the braking performance of the vehicle, including the potential loss of directional stability when braking, thereby increasing the risk of a crash.

Corrective Action

DVUSA will notify owners, and dealers will check the condition of the brake hoses on the front and rear axles and replace them as needed, free of charge. The recall began November 24, 2020. Owners may contact DVUSA customer service at 1-877-762-8267. DVUSA's number for this recall is VS3MONTLAU.

Power Steering2

FREE2 OPEN RECALLS

NHTSA campaign 20V663000 · 47,667 vehicles affected

Defect

Daimler Vans USA, LLC (DVUSA) is recalling certain 2015-2020 Mercedes Benz Sprinter and Freightliner Sprinter vehicles. The hydraulic power steering return line hoses may detach at their connection points under certain operating conditions, causing hydraulic fluid to leak.

Consequence

The sudden loss of power steering assist and hydraulic steering fluid leaking onto the roadway may increase the risk of a crash.

Corrective Action

DVUSA will notify owners, and dealers will check the return line connections of the power steering system, correcting it as needed, free of charge. The recall began December 23, 2020. Owners may contact DVUSA customer service at 1-877-762-8267. DVUSA's number for this campaign is NV3LETULPE.

Brake1

FREE1 OPEN RECALL

NHTSA campaign 20V802000 · 9,094 vehicles affected

Defect

Daimler Vans USA, LLC (DVUSA) is recalling certain 2019-2020 Mercedes-Benz Sprinter and Freightliner Sprinter vehicles equipped with electric parking brakes. The rear brake calipers may leak brake fluid into the housing of the electric parking brake connected to the rear axle service brake system, allowing air to enter the hydraulic brake system.

Consequence

Air in the brake system can result in extended brake pedal travel, increasing the risk of a crash.

Corrective Action

DVUSA has not yet established a remedy. DVUSA issued owners an interim notification on January 21, 2021. Owners may contact DVUSA customer service at 1-877-762-8267. DVUSA's number for this recall is VS3BREPB.

Software1

FREE1 OPEN RECALL

NHTSA campaign 21V055000 · 84,345 vehicles affected

Defect

Daimler Vans USA, LLC (DVUSA) is recalling certain 2016-2020 Mercedes-Benz Metris and 2019-2020 Mercedes-Benz Sprinter vehicles. The software design of the communication module may fail to communicate the correct vehicle location for the emergency call system (eCall) in the event of a crash.

Consequence

Failure of the eCall system may result in emergency responders being dispatched to the wrong location, increasing the risk of injury following a crash.

Corrective Action

DVUSA will notify owners, and dealers will update the software communication module for the automatic emergency call system, free of charge. The recall is expected to begin April 6, 2021. Owners may contact DVUSA customer service at 1-877-762-8267. DVUSA's number for this recall is VSXHERMPOS.

Rearview Camera Software1

FREE1 OPEN RECALL

NHTSA campaign 21V077000 · 198 vehicles affected

Defect

Daimler Vans USA, LLC (DVUSA) is recalling certain 2019-2020 Mercedes Benz Sprinter and Freightliner Sprinter vehicles equipped with the multimedia system Connect 5" and a rearview camera. The rearview image may not display within 2 seconds from the start of the backing event. In addition

Consequence

A delayed or obstructed rearview camera display can reduce the driver's view of what is behind the vehicle, increasing the risk of a crash.

Corrective Action

DVUSA will notify owners, and dealers will perform a software update on the vehicles, free of charge. The recall is expected to begin March 22, 2021. Owners may contact DVUSA customer service at 1-877-762-8267. DVUSA's number for this recall is VS3RUECON.

Brake Pedal1

FREE1 OPEN RECALL

NHTSA campaign 21V152000 · 56,534 vehicles affected

Defect

Daimler Vans USA, LLC (DVUSA) is recalling certain 2019-2020 Mercedes-Benz Sprinter and Freightliner Sprinter vehicles. The retaining washer and bolt that connect the brake pedal to the bearing block, may come loose and detach. This could cause the brake lights to stay illuminated, even when the brake pedal is not pressed.

Consequence

Malfunctioning brake lights can fail to alert other motorists of the driver's intention, increasing the risk of a crash.

Corrective Action

The remedy is currently under development. The recall is expected to begin April 19, 2021. Owners may contact DVUSA customer service at 1-877-762-8267. DVUSA's number for this recall is VS3BREBOL.

Sliding Door1

FREE1 OPEN RECALL

NHTSA campaign 21V153000 · 56 vehicles affected

Defect

Daimler Vans USA, LLC (DVUSA) is recalling certain 2019-2020 Mercedes Benz Sprinter vehicles equipped with an optional electric sliding door. The auxiliary lock on the sliding door may be the incorrect type for an electric sliding door. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 226, Ejection Mitigation.

Consequence

In the event of a crash, the sliding door could dislocate more than intended, and increase the risk of injury to vehicle occupants.

Corrective Action

DVUSA will notify owners, and dealers will convert the sliding door from electric to manual function, free of charge. The recall is expected to begin April 12, 2021. Owners may contact DVUSA customer service at 1-877-762-8267. DVUSA's number for this recall is VS3SCHIEBT.

Instrument Panel1

FREE1 OPEN RECALL

NHTSA campaign 21V235000 · 1,285 vehicles affected

Defect

Daimler Vans USA, LLC (DVUSA) is recalling certain 2019-2020 Mercedes Benz Sprinter and Freightliner Sprinter vehicles. The multifunctional display in the instrument cluster may not be adjustable and appear too bright in certain lighting conditions. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 101, Control and Displays.

Consequence

A display that is too bright can hinder the driver's vision, increasing the risk of a crash.

Corrective Action

DVUSA will notify owners, and dealers will update the instrument cluster software, free of charge. The recall is expected to begin May 24, 2021. Owners may contact DVUSA customer service at 1-877-762-8267. DVUSA's number for this recall is VS3DISPKI.

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Frequently Asked Questions

5 common questions answered

What recalls has NHTSA issued for the 2020 Mercedes-Benz Sprinter?

NHTSA recall information identifies 11 recalls affecting the 2020 Mercedes-Benz Sprinter across Fuel Leak, Other, Brake Hose, Power Steering, Brake, Software, Rearview Camera Software, Brake Pedal, Sliding Door, and Instrument Panel components.
The reported concerns include fuel leaks, brake-fluid leaks, loss of steering assist, extended brake-pedal travel, emergency-call location errors, delayed rearview images, brake-light concerns, sliding-door ejection mitigation, and excessive instrument-display brightness.

How do I check if my 2020 Mercedes-Benz Sprinter has an open recall?

You can check your VIN at NHTSA.gov or receive a free VIN check at the Mercedes-Benz of Tampa service department.
The dealership can review open recalls and arrange the manufacturer remedy with a factory-trained technician.

How much does a 2020 Mercedes-Benz Sprinter recall repair cost?

A 2020 Mercedes-Benz Sprinter recall repair costs nothing when performed by an authorized dealer under the manufacturer's recall program.
Covered remedies may include an inspection, adjustment, replacement, or software update, depending on the recall.

Can an independent shop fix a 2020 Mercedes-Benz Sprinter recall?

No; only an authorized franchise dealer performs the manufacturer's recall remedy at no charge.
Mercedes-Benz of Tampa uses factory-trained technicians and manufacturer diagnostic equipment for applicable recall work.

Does an open recall affect the trade-in value of the 2020 Mercedes-Benz Sprinter?

Buyers and dealers check recall status, so completing an open recall can help support a smoother trade-in evaluation; visit our trade-in page to get started.
Mercedes-Benz of Tampa can check the VIN and explain the next step before you discuss your vehicle's value.

Recall Service & Dealership Highlights

Address Safety Concerns

NHTSA recall information identifies fuel-line clamps that may loosen and create a fire risk, brake hoses that may leak and reduce braking performance, and power-steering hoses that may detach and cause fluid loss or sudden loss of steering assist. Other concerns include air entering the brake system, a loose brake-pedal connection, delayed rearview-camera images, an emergency-call system that may communicate the wrong location, an overly bright display, and an electric sliding-door lock issue. Waiting can leave a known safety concern unresolved. If you notice a fuel leak, brake-fluid leak, steering change, or other warning sign, use caution and contact Mercedes-Benz of Tampa promptly.

Factory-Authorized Care

Mercedes-Benz of Tampa provides recall support in Tampa, FL, with factory-trained technicians, manufacturer diagnostic tools, and OEM parts when a covered repair requires replacement components. The team can check your VIN, identify applicable open recalls, explain the manufacturer's remedy, and complete eligible work at no charge to the owner. We serve drivers and businesses throughout Tampa and nearby communities, including West Tampa, Carrollwood, Town 'n' Country, Temple Terrace, and Brandon. Choosing an authorized Mercedes-Benz dealership helps ensure the repair follows the manufacturer's instructions and that the correct campaign procedure is performed.

Start With a Free VIN Check

Begin by locating your VIN and contacting Mercedes-Benz of Tampa. Our service team can check whether your Sprinter has an open recall, explain what the remedy involves, and help you bring the vehicle in. Schedule an appointment even if you are unsure whether a previous repair was completed, because the VIN check is free. Bring any manufacturer notice with you when possible, but you can still ask us to review the vehicle without it. Addressing recall work promptly helps you return to dependable driving with greater peace of mind.