Mercedes-Benz of Tampa

2021 Mercedes-Benz GLS-Class Recall

Mercedes-Benz GLS-Class Recall service at Mercedes-Benz of Tampa in Tampa, FL

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Frequently asked questions

Recall Summary

2 recalls found · All repairs FREE

Instrument Panel

FREE1 OPEN RECALL

NHTSA campaign 20V089000 · 2,101 vehicles affected

Defect

Mercedes-Benz USA, LLC. (MBUSA) is recalling certain 2020 CLA250, CLA250 4MATIC and CLA35 AMG 4MATIC, 2020-2021 GLE350, GLE350 4MATIC, GLE450 4MATIC, GLS450 4MATIC and GLS580 4MATIC and 2021 GLE53 AMG Coupe, GLE63S AMG 4MATIC, GLS63 AMG 4MATIC and Maybach GLS600 4MATIC vehicles. The instrument cluster software may deactivate the illumination of certain interior switches (switch bar, overhead control unit, steering wheel) if the hazard lights are turned on and the ignition switch is in the 'off' position.

Consequence

If the interior switches are not illuminated, they may be more difficult to find and operate, increasing the risk of a crash.

Corrective Action

MBUSA will notify owners, and dealers will update the instrument cluster software, free of charge. The recall began March 31, 2020. Owners may contact MBUSA customer service at 1-800-367-6372. MBUSA's number for this recall is 2020030019.

Instrument Panel1

FREE1 OPEN RECALL

NHTSA campaign 20V089000 · 2,101 vehicles affected

Defect

Consequence

If the interior switches are not illuminated, they may be more difficult to find and operate, increasing the risk of a crash.

Corrective Action

Software1

FREE1 OPEN RECALL

NHTSA campaign 21V058000 · 1,292,258 vehicles affected

Defect

Mercedes-Benz USA, LLC (MBUSA) is recalling certain 2016 - 2021 CLA-Class, GLA-Class, GLE-Class, GLS-Class, SLC-Class, A-Class, GT-Class, C-Class, E-Class, S-Class, CLS-Class, SL-Class, B-Class, GLB-Class, GLC-Class, and G-Class vehicles. Please refer to the Part 573 report for specific vehicle model details. The software design of the communication module may fail to communicate the correct vehicle location for the emergency call system (eCall) in the event of a crash.

Consequence

Failure of the eCall system may result in emergency responders being dispatched to the wrong location, increasing the risk of injury following a crash.

Corrective Action

MBUSA will notify owners, and the communication module software will be updated by a dealer, or through an over-the-air (OTA) update, free of charge. The recall is expected to begin April 6, 2021. Owners may contact MBUSA customer service at 1-877-762-8267. MBUSA's number for this recall is 2021020025.

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Frequently Asked Questions

5 common questions answered

What recalls has NHTSA issued for the 2021 Mercedes-Benz GLS-Class?

NHTSA has issued two recalls for the 2021 Mercedes-Benz GLS-Class, involving the Instrument Panel and Software components.
The Instrument Panel recall involves interior switch illumination that may deactivate in certain conditions, making controls more difficult to find and operate.
The Software recall involves the eCall communication module, which may transmit an incorrect vehicle location to emergency responders after a crash.

How do I check if my 2021 Mercedes-Benz GLS-Class has an open recall?

You can check your 2021 Mercedes-Benz GLS-Class by entering its VIN at NHTSA.gov or by getting a free VIN check at our service department.
Our team can verify whether an open recall remains and explain the manufacturer’s remedy.

How much does a 2021 Mercedes-Benz GLS-Class recall repair cost?

A 2021 Mercedes-Benz GLS-Class recall repair costs nothing when completed by an authorized franchise dealer.
The manufacturer remedies described for these recalls are performed at no charge to the owner.

Can an independent shop fix a 2021 Mercedes-Benz GLS-Class recall?

No; only an authorized franchise dealer performs the manufacturer remedy for a 2021 Mercedes-Benz GLS-Class recall at no charge.
Factory-trained technicians use the manufacturer’s procedures and diagnostic equipment to complete the recall repair.

Does an open recall affect the trade-in value of the 2021 Mercedes-Benz GLS-Class?

Buyers and dealers check recall status, so completing an open recall can support a smoother trade-in process for a 2021 Mercedes-Benz GLS-Class; visit our trade-in page to get started.
Resolving a recall also helps document that the manufacturer’s safety remedy has been completed.

Recall Service & Dealership Highlights

Safety Comes First

NHTSA identifies two recalls affecting the 2021 Mercedes-Benz GLS-Class. The Instrument Panel recall addresses software that may deactivate illumination for interior switches when the hazard lights are on and the ignition is off. If those controls are harder to see, finding and operating them may take longer and increase crash risk. The Software recall addresses the eCall communication module, which may send emergency responders to the wrong vehicle location after a crash. Waiting leaves these safety concerns unresolved. Even if your SUV drives normally, contact Mercedes-Benz of Tampa for a free VIN check and arrange the manufacturer remedy promptly.

Factory-Backed Recall Care

Mercedes-Benz of Tampa provides recall service for drivers throughout Tampa, FL, and nearby communities including Carrollwood, West Tampa, Town 'n' Country, Temple Terrace, and surrounding areas. Our factory-trained technicians follow Mercedes-Benz procedures and use manufacturer diagnostic tools and OEM parts when required. The Instrument Panel software update and Software communication-module update are manufacturer remedies performed at no charge to the owner. Visit us at 4400 N. Dale Mabry Hwy, Tampa, FL 33614, for authorized franchise dealer care from a team familiar with Mercedes-Benz vehicles. If you need assistance, call 813-543-8419.

Take the Next Step

Start with your vehicle identification number and let our service team check for open recalls. Bring the 2021 Mercedes-Benz GLS-Class to Mercedes-Benz of Tampa so a technician can confirm the vehicle’s status and perform any applicable remedy. You should schedule an appointment even if you are unsure whether a previous repair was completed—the VIN check is free. If you need flexibility, ask our team how to get service now and pay later through available service financing options. Prompt action can help address safety concerns without adding a recall repair charge.