Mercedes-Benz of Tampa

2021 Mercedes-Benz Metris Recall

Mercedes-Benz Metris Recall service at Mercedes-Benz of Tampa in Tampa, FL

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Frequently asked questions

Recall Summary

1 recalls found · All repairs FREE

Seat

FREE1 OPEN RECALL

NHTSA campaign 21V106000 · 3 vehicles affected

Defect

Daimler Vans USA, LLC (DVUSA) is recalling certain 2021 Mercedes-Benz Metris vehicles equipped with an adjustable front passenger seat. The front passenger seat frame base may not have been welded properly.

Consequence

An improperly welded seat frame base may have reduced stability, which can increase the risk of injury to the occupant in a crash.

Corrective Action

DVUSA will notify owners, and dealers will replace the seat frame base, free of charge. DVUSA issued owners an interim notification on May 6, 2021. Owners may contact DVUSA customer service at 1-877-762-8267. DVUSA's number for this recall is VS2SITZNAT.

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Frequently Asked Questions

5 common questions answered

What recalls has NHTSA issued for the 2021 Mercedes-Benz Metris?

NHTSA has issued one recall for the 2021 Mercedes-Benz Metris, involving the seat component and an improperly welded front passenger seat frame base on certain vehicles with an adjustable front passenger seat.
The unstable base may increase the risk of occupant injury in a crash.
The authorized remedy is replacement of the seat frame base at no charge.

How do I check if my 2021 Mercedes-Benz Metris has an open recall?

You can check your VIN at NHTSA.gov or receive a free VIN check at the Mercedes-Benz of Tampa service department.
The check compares your VIN with the manufacturer’s open recall records.
If the recall is open, our team can explain the remedy and help you schedule service.

How much does a 2021 Mercedes-Benz Metris recall repair cost?

A 2021 Mercedes-Benz Metris recall repair costs nothing at an authorized dealer because the manufacturer remedy is performed at no charge to the owner.
The seat frame base replacement is the specified remedy for this recall.

Can an independent shop fix a 2021 Mercedes-Benz Metris recall?

No; only an authorized franchise dealer performs the manufacturer remedy at no charge.
Mercedes-Benz of Tampa uses factory-trained technicians, manufacturer diagnostic tools, and OEM parts for authorized recall service.

Does an open recall affect the trade-in value of the 2021 Mercedes-Benz Metris?

Buyers and dealers check recall status, so completing an open recall can support a smoother trade-in discussion; visit our trade-in page to get started.
Recall completion does not replace an appraisal, but it helps show that the manufacturer’s safety remedy has been addressed.

Recall Service & Dealership Highlights

Address the Seat Safety Risk

NHTSA’s recall concerns the seat component on certain 2021 Mercedes-Benz Metris vehicles equipped with an adjustable front passenger seat. The front passenger seat frame base may not have been welded properly, which can reduce stability and increase the risk of injury to the occupant in a crash. Waiting leaves uncertainty about whether the affected base has been replaced. Because a recall identifies a manufacturer safety concern, it deserves prompt attention rather than treatment as ordinary maintenance. Mercedes-Benz of Tampa can check your VIN and arrange the free manufacturer remedy if the recall remains open.

Factory-Authorized Recall Care

Mercedes-Benz of Tampa provides recall service for drivers throughout Tampa, FL, and nearby communities. Our factory-trained technicians follow the manufacturer’s repair instructions and use manufacturer diagnostic tools to verify the vehicle’s recall status and service needs. When the recall applies, the authorized remedy is performed at no charge to the owner, with OEM parts used for the specified seat frame base replacement. From our location at 4400 N. Dale Mabry Hwy, Mercedes-Benz of Tampa offers a reassuring place to address this safety concern with the equipment and expertise expected from a Mercedes-Benz dealer.

Start With a Free VIN Check

Begin by locating your VIN and asking Mercedes-Benz of Tampa to check for an open recall. Bring your 2021 Mercedes-Benz Metris to our Tampa service department, and schedule an appointment even if you are unsure whether the repair was completed. The VIN check is free, and our team can explain the result before any recall work begins. If the seat frame base remedy is open, we can help arrange the manufacturer-specified replacement at no charge. Schedule service online, or contact our team at 813-543-8419 to take the next step.